As a Buyer's Agent, Would You be Willing to Do the REO Agent's Job?

Reblogger Gabe Sanders
Real Estate Agent with Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales 3090099

Here's a case where Maria Gilda Racelis went above and beyond what many agents would consider to be a part of their duties.  She whowed a lot of professionalism as well as caring for all parties involved:

Original content by Maria Gilda Racelis 0788174

When a property is bank-owned, most likely than not, the house is winterized. If it is a HUD property and broken or frozen pipes are noted on the Property Condition Report (PCR), the buyer can't get a mortgage unless he gets approved for a 203K loan because the water will not be turned on. 


Some banks are very good at getting the property dewinterized for home inspection. But one should never assume that it will be ready for inspection even if you get confirmation that the water had already been activated. As a good practice, in general, don't make any assumption at all.


Having a very responsive and nice REO agent to work with makes the whole dynamics of the transaction less stressful. Hence, bestowing him the respect of another agent is in order, so far. 


We were supposed to get a home inspection tomorrow for a Fannie Mae-owned home. I was already informed by the listing agent he got a notification from the property manager that the property was already dewinterized and the water was turned on.


Even though I was given this confirmation, I told the listing agent on Saturday that I would go to the property to check. I would like to be sure because if the water is not on, then the plumbing and mechanical can't be tested. This means that my buyer will pay the whole cost of home inspection without getting the benefit of obtaining a complete report.


To make the long story short, the water was not on. The listing agent got a phone call from me right away last Saturday morning. Being one of the most responsive agents, he picked up the call. He said that he would follow up with the supervisor on that same day. Then on a hurried tone, he told me he had to go because there was an urgent personal matter he had to attend to.


Today , at 9AM sharp,  before I followed up with the agent, I called the home inspection company to cancel my buyer's appointment. Otherwise, she will be charged a cancellation fee as the home inspection is scheduled for 9:30 AM the next day.


When I spoke to the listing agent today, he said in a very somber voice that he found out that the water was shut off by the town. He was not too happy with the property management because had he known this last week, he could have called the town and made an arrangement.


He apologized but then I sensed that something was bothering him. I did not want to intrude but I asked anyway.


I learned that on that same day, Saturday, in the midst of our conversation, he was preparing to take his father to the hospital. His father died on that day due to heart attack.


Losing a loved one is heartbreaking. There are no words in this world that can possibly describe the pain and sorrow. 


So I offered to call the town and order the reactivation. He knew that there must be an outstanding balance on the account. He told me to just have the town mail the bill to his office. Then his company will pay it off.


I found out that there was a balance of $24.28.  I told him that instead of having the town's water department send the bill, I will pay it off and then his company can just reimburse me. It was too little of an amount to be concerned about. This way, the activation can be expedited.


It was paid off and I am meeting the town's employee to let them in tomorrow. Why bother the agent with this simple task? He has so much to cope with.


Would I willfully extend this extra effort to get things done if the listing agent has not been superbly professional in dealing with another agent? 


Respect and professionalism... these two attributes can beget the same attributes from your peers. Let us be nice and work together.
 These are the ultimate keys to successful results. 





Maria Gilda Racelis                          The Ability to Make a Difference! That's What Differentiates ME Maria Gilda Racelis
Personal Blog:
Real Estate News and Musings in Connecticut

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Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I'm not sure that I would've trusted that much at first but to each their own and I don't faultvanyone for trying.

Apr 15, 2016 04:41 PM #1
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Good monring Gabe.  Great re-blog, and what an exceptional thing for Maria to do.  Helping one another in this business means so much.

Apr 15, 2016 08:16 PM #2
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Gabe. Maria Gilda Racelis's blog illustrates what a great agent does to make things happen. 

Apr 15, 2016 09:04 PM #3
Maria Gilda Racelis
Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington - Manchester, CT
Home Ownership is w/in Reach. We Make it Happen!

Hi Gabe, 

Wow.. Thanks for the re-blog. I did not even know until I saw a tag notification from Conrad Allen .

Thank you.

Apr 15, 2016 09:22 PM #4
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Thank you for reblogging the post. I agree it takes teamwork if you wnat a smooth transaction.

Apr 15, 2016 09:23 PM #5
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Gabe Sanders ,

What a great choice of post to re-blog! I missed this one and will hop over and comment on Maria Gilda Racelis's post!

Apr 15, 2016 10:54 PM #6
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

This is an excellent choice for a reblog. You sometimes do not know about the challenges others are facing.

Apr 16, 2016 01:05 AM #7
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Gabe, Good re-blog as most agents would not go to all of this trouble. 

Apr 16, 2016 08:13 AM #8
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

I never got into the REO end of things...Never regreted it either

Apr 16, 2016 01:08 PM #9
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC


With an REO listing comes extra work for the listing agent, which will vary with the different properties.

Good luck and success.

Lou Ludwig

Apr 16, 2016 01:36 PM #10
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Oh, man, all we have to do is play the death card and somebody else will pay the water bill and make sure the water gets turned on? Yeah, you can bet somebody is taking notes about this.

Apr 16, 2016 02:24 PM #11
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Thank you for stopping by and taking the time to read my re-blog.

Jul 24, 2016 08:20 AM #12
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Your comments are always appreciated!

Jul 24, 2016 08:20 AM #13
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Stuart Florida Real Estate
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