And the Reason You Do Not Answer Your Phone Is?

Home Inspector with Complete Home Inspections, Inc. TN Lic#050

    Today finds me working on the business as I have a list of contacts that I need/must go through in order to have my homework done for BOLD on Wednesday. One of the things that intrigued me was the lack of response. In that, I mean that out of the 25 calls I made, 5 answered the phone and 3 did call me back. I did make a connection for an inspection for later in the week as the agent I called was in the process of getting their ducks in a row and they will need an something scheduled later in the week. Of course, time will tell.
    Supposedly, our phone is the lifeblood of our business. So the question I have is this: “If you do not answer your phone does it mean you already have enough business or are you saying I don’t want your business and I do not care who you are?”
    I always answer my phone with the exception of calls that I have earmarked - DNA, 800#’s or other pests that sap my time and energy.
And that, my friends, is my 2₵’s worth for this afternoon . . .

TeamCHI ~ The Complete Home Inspections Team

Our inspection is your protection.

Call 615.661.0297 to schedule

or go online @

Posted by

Complete Home Inspections, Brentwood TN 615.661.0297

Comments (11)

Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Michael.  I do not answer my phone when I am on an appointment.  I give them my full attention.

Apr 18, 2016 06:01 AM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

Good evening Conrad Allen . I can understand that. I do not answer my phone when with a customer either. However, a return call later????

Apr 18, 2016 08:20 AM
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

TeamCHI - Complete Home Inspections, Inc. , Hi michael, My thought eactly.  Are they so rich, they don't need the business?

Apr 18, 2016 09:30 AM
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

If I'm on the other line, I don't answer an incoming call. If I'm with a client, I don't answer a call. But I will promptly return calls. 

Apr 18, 2016 11:37 AM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I get really annoyed at agents that don't answer their phones and do not return calls when I leave a voice mail.

Apr 18, 2016 11:51 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

I never answer the phone when I am with a client, but once free I will call all back.   It's something that some  people do not understand, called courtesy

Apr 18, 2016 12:37 PM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC


An increasing number of people are now communication by text messaging. They are more appt to text message you back then answer the telephone.

Your call number had a success rate of 32%  . . . . and that a good percentage.

Good luck and success.

Lou Ludwig

Apr 18, 2016 01:02 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I too screen calls from certain numbers and I won't tell my secret why and how I determine them. I do not ignore my phone!

Apr 18, 2016 03:21 PM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thanks, Michael, for sharing your experience. Dealing with some real estate agents can lead to frustration.

Apr 18, 2016 08:33 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Michael,  I am still waiting for return calls from listing agents from Saturday, 4/16/2016.  I wonder if the sellers know that the agent they hired in so responsive.  

Apr 19, 2016 03:50 AM
Robert Vegas Bob Swetz
Las Vegas, NV

Hello Michael ...

I feel your pain my friend and VB gets so many unwanted calls everyday!

I will answer a call from family & friends on one phone and then on another I will answer almost every call.

If I don't answer my either phone I will send out a text message right away stating sorry for missing your call. And I will ask the question if the phone call pertained to Real Estate?

90% of the unknown phone calls will be unrelated to Real Estate 

Apr 19, 2016 06:02 AM