I love technology, I embrace it and I think that it saves a lot of time, effort, and energy, both for real estate professionals and their clients, if used appropriately and everyone is on the same page. I have seen in the past, some agents that are so comfortable with their clients, that they are able to email their clients the listing contracts and purchase contracts, and their clients are more than happy to sign the paperwork and fax or email that back to their agents. This method of using the Internet and technology to communicate and get the job done is very efficient and time saving.
But what about for those clients who are just beginning to purchase their first home? Should they be handled this way, or is signing paperwork and doing the explaining in person the better way to go? Last month, I lost a transaction due in part to me emailing the client the addendums to a purchase contract that the sellers wanted signed. I had emailed my client those addendums thinking that he would look at them over night and be OK with meeting with me the next day to sign them. But the next day, my client called to cancel instead because of a few misunderstandings within the paperwork. I feel until today, that had I presented those addendums in person, my buyer might not have been as confused and jumped to those conclusions and cancel the deal.
I am working on a purchase now that I emailed my client the purchase contract because I am out of town, to have her look over and sign. But she is now hesitant and thought I was going to be there in person. I will let her know that if she is not comfortable with signing without my presence, then she does not have to sign until I am there in person.
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