What Factors are Considered to be an A+ client?

Good morning, Joan --- this is an interesting topic.  Like Lawrence "Larry" & Sheila Agranoff. Call 631-805-4400 (c) I try not to "ceatergorize" people but to treat them as individuals.  From reading your posts, I know that you care for each of your clients' requirements and their comfort level.  

That said, I have clients where there is a lot of contact and others where not a peep is ever heardafter a close.   It's great to be surprised by the call with a referral, a decision to buy/sell/or both or just asking a question.   

I like the clients when the refer others.

Have an outstanding week!

Hi Joan Cox ,  We do classify our clients and it works very well.

Joan I had not considered some of these factors in rating my Borrowers, thank you for the idea.

Joan I never categorize my clients I just give them 100% client service and most of them are clients for life, some repeat more often than others, Endre

An A-client to me is a client I like and who likes me. Doesn't matter what kind of home they buy, how often they move or how many others they refer to me.

Hi Joan.  It is a difficult thing to try and predict, but I do set up custom plans and reminders for all of my customers.  Those that are more prone to do business again will get the most attention.

I try to treat them all as an A+.  Even the ones that moved out of state.  You never know when they'll refer someone to you.  It's a very small world nowadays!

Hi Joan... I stopped this A, B, C business years ago. All my clients are treated as A+ clients while active and as A+ clients after closing. And this attitude has paid off handsomely in referrals and repeat business over the years.

Joan, maybe it's a good idea to treat everyone like an A+ client, and that's what they will turn into!

Joan - good points here.  Evaluate each and tailor your stay in touch campaign accordingly.

I call them "our golds" and yes, they are treated like it...often. With that said, we want them all to eventually be our Golds. D 

Joan, whether right or wrong, I personally do not file my clients under certain letter of the alphabet, I develop friendships with some, closer to some than others but when it comes to attention I give them, they're all the same.

Joan, I don't categorize neither, I'm happy for anyone who is cooperative, timely,  and responsive. 

There is little to be accomplished in classifying potential clients.  They all have their time frames and we just help them when they do call.

I dont have any past clients that like to move often. But I do have clients that move and that refer me. Great list to go by!