Everyone Is Your Customer.

By
Commercial Real Estate Agent with Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker AZ BR 528507000
https://activerain.com/droplet/4RdH

Everyone Is Your Customer.

 

In one of my favorite books EVER, Shut Up, Stop Whining And Get A Life, author Larry Winget, known as the Pitbull of Personal Development  (and fellow resident of the great state of Arizona) quoted the pioneering radio host and Dean of Personal Development, Earl Nightingale:


“All of the money you are ever going to have is currently in the hands of someone else."

 

Not just 'a prequalified buyer', nor 'motivated seller'.
Not just 'a client'.
Not just 'your SOI'
NOT even just anyone currently in your big huge decades-in-the-making CRM.

although those circles could at some point do Venn proud.

If you think about it for a moment, EVERYONE is your customer.

There is unlikely ANYTHING that would ABSOLUTELY prevent any human being you come into contact with by any means, directly or indirectly, from putting money into your bank account. Except YOU.

As real estate professionals, we like to whine and cry about the PITAs we have to contend with sometimes. Hell, I'm guilty. But truth be told, EVERYONE is our customer.

Everyone.

Other drivers in traffic? Customer.
Telephone time-wasters? Customer.
In line at grocery store? Customer.
OTHER AGENTS AND THEIR CLIENTS? CUSTOMERS!
Vendors who don't show up on time, lenders who don't call back, title company divas, appraisers from hell, tough clients, miserable colleagues, all the points of light and even darkness we are touched by, nevertheless, all . . .

Customers.

No matter who they are, when you make the conscious data deposit into your iBrain that we have the opportunity to serve an infinite number of monetary masters, each with infinite potential to make an actual deposit into our in-real bank accounts . . . and behave accordingly, with a cool smile, ditched ego  and relaxed efficiency . . .

that money in their hands may and likely will transfer into ours.

You're my customer too. Call on me if you need me. I'm pretty resourceful.

 

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
Topic:
Real Estate Best Practices
Tags:
professionalism
personal development
everyone is your customer

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Rainmaker
546,316
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

I'll have to get some advertising on my car! Not everyone out there knows they can be my next customer and I met a lot of them driving down the California coast yesterday!

May 09, 2016 10:46 PM #27
Rainmaker
178,869
Kim Johnson
Signature Realty Inc. - Coral Springs, FL
Selling South Florida

What a great post this morning! I will keep that in mind the next time I'm cut off by a rude driver here in South Fl!!

May 09, 2016 10:47 PM #28
Rainer
212,150
Kristen Correa, Broker
Kristen Correa Real Estate & Reedy Creek Realty Services - Keller, TX
I love coffee & real estate. I am out of coffee!

Excellent! Other Realtors? Yes. My current tenants and my new agents. People who solicit me calling my cell phone? Yip. Two way street. The list is literally endless.

May 09, 2016 11:13 PM #29
Rainer
296,633
Chris Lima
Atlantic Shores Realty Expertise - Port St Lucie, FL
Local or Global-Allow me to open doors for you.

Fantastic post.  Thank you!

May 09, 2016 11:51 PM #30
Rainmaker
680,205
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty ZionRealtyAZ.com

I agree that everyone has the potential to be a customer so we should always treat them with professionalism and respect. That being said, I don't treat everyone like they're a potential customer. Slimy, slick-talking salesmen do that. I want to treat a person like a person. If they end up a client then great. If they end up a friend, even better. If we part ways with a handshake never to see eachother again, that's ok too. 

May 10, 2016 12:12 AM #31
Rainmaker
1,561,813
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

One reason why I have my brokerage's logo and website on the rear window of my vehicle  . . . the traffic thing makes sense!    

May 10, 2016 04:12 AM #33
Rainmaker
2,184,584
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

What a great post!

Congrats on the well deserved Feature!

May 10, 2016 06:38 AM #34
Rainmaker
813,284
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Nothing like it, Margaret Rome, Baltimore Maryland !
And great success to you, Laura Cerrano !
I kinda remind myself of that, Kat Palmiotti ;)
Why thank you, Roger D. Mucci :D
Dorie Dillard  . . . did you mean 'feathered'? Because I freakin' love that! <3
And yes, Margaret nailed the spirit of it all. All there for the snagging.

May 10, 2016 06:51 AM #35
Rainmaker
813,284
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Hi Marcotopia Marco Giancola -- I think you would get away with pretty much anything and do! ;)
Exactly, Mike Cooper !
Bingo, Becca Rasmussen (you are such an old real estate soul) :D
Thank you, Nicole Doty - Gilbert Real Estate Expert 
I have to tell my husband to refrain from expressing his opinion of other drivers for that reason, Carla Muss-Jacobs, Principal Broker/Owner ! "Yer in a real estate car - now stop it!"

May 10, 2016 06:54 AM #36
Rainmaker
813,284
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Thank you, Sharon Tara !

May 10, 2016 06:54 AM #37
Rainmaker
2,751,119
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

OH yes, what a great way to think about things.  Everyone can help.  Treat everyone well and you will see great rewards.

May 10, 2016 09:08 AM #38
Rainmaker
813,284
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I think you're right, Debbie Gartner !

May 10, 2016 09:51 AM #39
Ambassador
3,210,253
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Thanks for inspiring my latest post Candice A. Donofrio 

May 10, 2016 01:03 PM #41
Ambassador
3,169,231
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

I can see why this inspired Margaret Rome, Baltimore Maryland to write her own post about clients being all around us.  Love this!

May 11, 2016 01:08 AM #42
Rainmaker
864,056
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

We need to have the mentality that everyone is and can be a customer. If not today, it might be in the future, one never knows. 

May 11, 2016 03:48 AM #43
Rainmaker
1,230,687
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Congratulations on well deserved feature Candice A. Donofrio Right on point!!

Jun 08, 2016 10:50 AM #44
Rainmaker
1,230,687
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Just coming back to say Enjoy the holiday weekend Candice A. Donofrio 

Jul 01, 2016 05:03 AM #45
Rainmaker
3,066,356
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

A very thought provoking post Candice A. Donofrio "There is unlikely ANYTHING that would ABSOLUTELY prevent any human being you come into contact with by any means, directly or indirectly, from putting money into your bank account. Except YOU."  

Right on target - and  - re-blog!

Jul 03, 2016 01:39 AM #46
Rainmaker
4,929,470
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Candice,

Glad it was featured...Be kind to everyone, you never know.  One of our friends is superfriendly to everyone including the janitor the UPS man, etc.  She was in a prestigious agency, where many were snobbish.  She was the only one who greeted the UPS man and chatted with him every so often.  A year later, he asked her if he could have coffee with her in the building's coffee shop.  She said, yes!  He told her that his sister was getting married and her fiancee (ultra rich) wanted her to find a home in the $4million range.  He said to her, you are the only one who has treated me like a human being in your office, and I think you will get along with her, she needs your help....She did sell them a home...kindness is worth its weight in gold...A

Jul 03, 2016 03:32 AM #47
Rainmaker
526,160
Dave Halpern
Keller Williams Realty Louisville East (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

Very profound message in your post!

Weird analogy: An acquaintance of mine got into an argument with a woman he never met over a parking space at a shopping center. They ended up getting married. You never know if the random person you are interacting with will end up being a client - or even a spouse!

Dec 03, 2017 06:54 PM #48
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Rainmaker
813,284

Candice A. Donofrio

928-201-4BHC (4242) call/text
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