When it's time to re-record your voicemail message!

Real Estate Agent with RLAH Real Estate AB95346

The other day, I called a highly respected real estate agent who I've known for years.  And when the phone answered, she sounded a little, um, grumpy?

Actually, it was more than grumpy.  Like when she last pre-recorded her message, it was the day her kid got arrested for trying to burn down her house?  She just found out her husband was having more than a flirt with the nanny?  She found out she'd gotten head lice from a nasty house she'd just listed? 

If  I'd been a prospect who'd been referred to her by her favorite raging fan, I'd have hung up without leaving a message.

Our voicemail messages are often a person's first impression of who we are.  Would we be fun to spend hours in a car with?  Could we be trusted with the family secrets that might be spurring a move? 

Any relationship between a Realtor and a client is a close one. And it often begins when you are strangers, and that client leaves the first voicemail message.  And if your message is cranky, it may never begin at all!

So grab your smart phone and listen to yourself.  Maybe you sound great.  But if you don't?  Well, you know what to do!


Re-Blogged 3 times:

Re-Blogged By Re-Blogged At
  1. Ginger Harper 05/16/2016 05:05 AM
  2. Winston Heverly 08/05/2016 12:59 PM
  3. Sean Casey 02/18/2017 02:03 PM
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Mimi Foster
Voted Colorado Springs Best Realtor

Timely and very important message. Because of our business, too often people have to leave a voice mail. Smile when you're recording it - it will show through.

May 14, 2016 07:07 AM #65
Anna Banana Kruchten CRB, CRS, Broker
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana of Real Estate!

Pat always good to review our voice mail messages from time to time.  In fact it's past time to listen to ours. Thanks!

May 14, 2016 08:37 AM #66
Margaret Arnold

What does one do if their voice sounds terrible?

May 14, 2016 09:51 AM #67
Melissa Jackson
Riverside Homebuilders - Sales Consultant - Springtown, TX
Your New Home Sales Consultant in Parker County

Now I want to check mine. I'm sure it's time to update.

May 14, 2016 12:58 PM #68
Cesar Bautista
Keller Williams Realty Coastal Valley~ Santa Maria - Santa Maria, CA
Your Central Coast Area Realtor 805.264.1646

Interesting points.  First impression are very important and makes a lasting impression.  Voice mail is the first point of contact for new clients or other professionals so it is important to start the connection in a favorable manner.   This might sound cheesy but smile, leave a voice mail that is clear, concise, happy and energetic. 

May 14, 2016 04:02 PM #69
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Love this topic. You may not think something as small as a vm may make a difference. Always wished for (but didn't get) an inviting "radio" voice.

May 14, 2016 11:58 PM #70
Ron Aguilar
Continental Mortgage - Saint George, UT
Mortgage & Real Estate Advisor since 1995

Thanks for the post, this is an excellent point to consider

May 15, 2016 02:28 AM #71
Nancy Middleton
Counselor Realty, Inc. - Excelsior, MN
Nancy Middleton, Counselor Realty, Minnetonka, MN

Great reminder to check your voice message. Also always smile when you record your message or when you greet in person. That will improve your own confidence, enthusiasm, and positive attitude.

May 15, 2016 02:34 AM #72
Robert May
Robert W May - Lethbridge Real Estate - Lethbridge, AB
Real estate consulting

i hate to think how old my voicemail message is, probably 5 years.....

May 15, 2016 08:02 AM #73
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

Good reminder to listen to our first point of contact with callers.  With Facebook,  Instagram and the other social media platforms vying for a piece of our time, it is easy to forget people do still pick up the phone and call us.

May 15, 2016 09:14 AM #74
Natalie DeLeo

Smile when you are recording your voicemail message. It will come across on your message. Thank you for the reminder.

May 15, 2016 11:15 PM #75
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

I have heard voice mail recordings that are so pleasant and upbeat--really makes a difference!  Thanks for the reminder.

May 16, 2016 12:23 AM #76
Kevin A. Guttman Author, Reverse Mortgages
NMLS#384936 - Colorado Springs, CO

Hi Patricia,


Great post.


Someone once told me to smile when you record your VM and answer the phone as it comes across to the person on the other end.


Thank you for this today.



May 16, 2016 05:01 AM #77
Ginger Harper
Coldwell Banker Sea Coast Advantage - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

This is so important to give the first best impression.  You may only get one time.

May 16, 2016 05:04 AM #78
Gloria Valvasori, Accredited Senior Agent
REAL Experience | REAL Commitment | REAL Results!

First impressions are key to anything real estate related.. whether its your voicemail, or a buyer stepping over the threshold into your home.  It only takes 6 seconds for a buyer to form an impression.. so make them count!  And realtors, use your friendly smiling voice when recording your voice mail ... look into a mirror when recording and use your smile.  It will come across in your voice and leave a great impression.

May 16, 2016 09:41 PM #79
Ella Reape, Realtor 603-821-1140 ~ Selling Homes Throughout Southern New Hampshire
Keller Williams Realty Nashua NH - Nashua, NH
Luxury Homes Division, Keller Williams

I'm on my way to check my voice mail. I'm sure it could use some inproving.


May 17, 2016 11:04 PM #80
Jesse Lennon
Pioneer Realty - Mechanicsville, VA
Broker / Investor / Developer / Coach

I used to buy herbal supplements from the American Botanical Pharmacy and the owner had a very distinct voice message that played while waiting for someone ot pick up the phone or his voice mail to come on.  I copied it and have had ton's of people tell me how much they loved it over the years because it doesn't sound like 'all the others'.  Now, I don't know who 'the others' are, but I'm just glad they called me!

Here's what I did adn what I say:

Script: Hello & Thank You For Calling...You've reached Jesse with Pioneer Realty!  At the sound of the tone, please take time to leave your name, phone number and please repeat it twice and a brief message.  I'll be paged and get right back in touch with you.  Thanks Again and Have a Great Day!

Read the script out loud about 3-4 times so it starts to sound natuarl. Stand up, dial into the voice mail service and say it with asmuch enthusiasm as if you got got the Best surprise your ever had in your life!

It's supposed to sound full of energy, enthusiasm and life!  Heck, play some dance music in the background, move your body while recording the message.  It makes a huge difference.

I'd really love to hear how it works for you.

May 19, 2016 10:41 PM #81
Richard and Beth Witt
Long Island Cash Home Buyer - Massapequa, NY
Long Island Cash Home Buyer 516-330-6940

With 82 comments you certainly don't need to hear from me.... however... I loved your post too...

Dec 11, 2016 09:59 AM #82
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Hi Pat

I came back for another read, after seeing Sean Casey 's reblog. I thought I had read it but was not sure. In any case it was a great read the second time around, AND prompted me to record a new message. I've heard a couple recently that were pretty bad.


Feb 18, 2017 02:13 PM #83
Sheri Sperry - MCNE®
Coldwell Banker Residential Brokerage - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

HI Patricia Kennedy - I just recently changed brokerages and it took me 3 days to change the voicemail.  I also found out last week that my voice mail was full.  I never had that happen before. I delete as I go BUT I didn't know the deleted messages stay until they are cleared out a second time.   

Feb 18, 2017 02:37 PM #84
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Patricia Kennedy

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