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Do Your Listing Photos Over-Promise?

By
Real Estate Agent with RLAH@properties AB95346

Over the weekend, I showed a sweet little house.  I was familiar with the block of row houses and had thought it would be too small for my clients.  But the photos, combined with the fact that it was a corner house influenced our decision to take a look.

So yes, we did get in the front door.  But no, it was not any bigger than the property a few doors down that I'd recently looked at. 

The photographer used a very wide angle lens, then did a lot of work editing the photos, making the house look about twice it's actual size, something common for most of the listings this company has on our local multiple listing service. 

I thought of this when I was thumbing through some Georgetown listings tonight.  There is a row of little wee houses where Willie the Labradoodle couldn't wag his tail without hitting both walls.  It would be like living on a smallish sailboat.  And in the photos the two that were for sale looked at least three times bigger than their 300-ish square feet per floor!

Now, these places are quite adorable.  Many have been renovated to use the space brilliantly - tiny but exquisite kitchens, like on a luxury smallish yacht.  But if you're looking for a real house, and if the photos make the place look like a real house, this kind of marketing is going to waste everyone's time. 

The listing agents for these places might think their job is to get people inside the house.  Once there, after all, the buyers' agents might be able to overcome objections about the miniscule size because the place is so darned adorable.  But that's not the way it works!

While I use the photos on MRIS to help me figure out what to show, I find myself doing a lot of previewing. Is this a productive use of my time?  I think it is.  I like to know what I'm going to be walking into, and when the photos don't give a good idea of the size and look of the actual property, it's good to at least be able to lower my buyers' expectations. 

The listing photos may over-promise and under-deliver.  But I can't afford to do that.

Susan McCall - - Compass Realty Solutions
Compass Realty Solutions - Portland, OR
Listing and Buyer's Agent

Just as important as the photos are, and that they are representative - the room dimensions are right up there with being very important.  This just seems so basic to me and I am amazed with how many listing agents don't take the time.  The buyers take notice also and after looking at listings they start to form opinions about the work ethic, or lack thereof, of information included or omitted by certain agents.

May 18, 2016 03:17 AM
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

I see pictures as reflecting the features of the house, showing how updated it may be.  We all know the furniture isn't staying with the house but it does help a buyer get a sense of the space (is my sofa bigger or smaller than this one).  I  look at the house Square Footage.  In Az we list the whole house size (usually taken from the tax records unless the seller has an appraisal that differs).  If I see a house that is 1500 SF with 4 bedrooms,  know the rooms will be small.  I see the lot size, but understand the house may be set back on the lot leaving a small back yard.  Pictures just help buyers decide if they want to see the house.

May 18, 2016 06:50 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

I definitely belong in the camp that photos should not distort reality.  They should be representative of what you will see when you get there.

May 18, 2016 07:53 AM
Susan Isaacs | DC Real Estate Consultant
Compass | 1313 14th St NW DC 20005 - Washington, DC
Partnering with: DOMOofCompass

It is the photog and stager's job to make the space appear as large as possible. We sometimes enter a home we award "Photographer of the Year" to... it looks nothing like the photos. Because SF is so often incorrect (or taken up with a long hallway or not-so-finished basement), it really is hard to gauge size. Previewing is the only way to be sure. And people think Realtors don't earn their commissions! ; p

May 18, 2016 08:05 AM
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

Patricia Kennedy I am back agian today with another comment. I thought of this post this afternoon. I showed a property today that was absolutely stunning in the photos, and I thought "this is the one" for my buyers (they thought the same thing). Well, we walked through the door and quickly realized the interior was not nearly as spacious and grand as in the photos. What a letdown! We walked through the house with great disappointment. The photos definitely got us in the door, but also created a great letdown. Needless to say, we weren't there very long.

May 18, 2016 10:51 AM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Jeanne, I showed a house yesterday that had a tiny little yard, and two of the photos of the back yard made it look like a soccer field.  It was a second showing and the photos hadn't been posted the first time.  We got a laugh out of the new pics.

May 18, 2016 01:10 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Michael, I have two heavy duty wide angle lenses.  One shows the whole room and it looks great, and the other makes it look like a ballroom and makes it look really amazing.  I'm not suggesting that wide angle lenses are the culprits here.  It's just the way we use them.

May 18, 2016 01:17 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Tammie, sounds like we use the same photographer!  Ours is really picky about what he will or will not do to alter a photo.  

I saw a house last year (not one of our listings) where the living room floor, which looked like a herd of Labradoodles lived there and scratched and peed all over the place, looked just refinished in the photos.  And the same house had a raggedy, weedy and burned out front yard look green and totally weedless.  While these pictures made the house look it's best, this really wasn't the house's best!  This is the kind of stuff I object to.  

Having the house look great and having good photos showing how great it looks is what virtual tours are supposed to do!

May 18, 2016 01:24 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Melissa, this is why it's important to preview.  That way, if a house is over-photoed, you can at least maintain credibility with your buyers by preparing them for what they are going to actually see.

May 18, 2016 01:26 PM
Michael Blue
Home Smart Realty West - Encinitas, CA
REALTOR - 760-889-8877, Encinitas/Carlsbad

One more comment, while the wide angle shows more of the room, I dont wholey agree they cause a fish eye effect. That would anger me toward my lens but...the effect known as "keystoning" will affect the persepective and I think this is what most of you see. Look a a pic, the vertical lines of walls, doors etc are tilted or leaning away may have the effect in your eyes. Most if the pros correct this "distortion" in lightroom or photoshop.

May 18, 2016 02:16 PM
Michael Blue
Home Smart Realty West - Encinitas, CA
REALTOR - 760-889-8877, Encinitas/Carlsbad

Lines are straight up and down, see door on left side. Gives a true view of the room.

 

May 18, 2016 02:20 PM
Alesha A. Wilson, M.Ed.
Buy and Sell Oklahoma LLC - Oklahoma City, OK
Buy and Sell Real Estate with Confidence

It's been my experience that buyers prefer "the pictures do not do justice" scenerios.  They may question the quality of the uploaded photos, but will not feel "tricked" into viewing a home.

May 18, 2016 03:09 PM
Peter den Boer
Atlanta Communities - Woodstock, GA
MBA,GRI, Associate Broker, Realtor

Patricia, great post! I use a professional photographer and we confer before every listing shoot on how best to show the home. He has standing orders from me to never do any tricks with the photos. He knows his job is to fairly represent the home in the best light possible, and it works!

May 18, 2016 10:39 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Pat -- perception is not always reality.  As we discover when we preview and show properties.  

May 19, 2016 01:29 AM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

I always make a note in my listings that the photos were taken with a wide-angle lens.  I don't think the result of using the right lens correctly is completely misleading, but it makes me feel better that I've offered disclosure, before they take the time to tour.  I also know that good photographers don't distort the rooms - others do...

May 19, 2016 03:56 AM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Patrica

The photo should represent the home . . . .

Good luck and success.

Lou Ludwig

May 19, 2016 12:46 PM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Patrica

Congratulations on earning a feature for an outstanding post.

Good luck and success.

Lou Ludwig

May 19, 2016 12:47 PM
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!

You're right Patricia, it's really best to be selective in which properties are best to use with a wide angle lens. It's great to show off the entire room for some gorgeous properties, especially luxury homes, but it may not truly reflect the dimensions of a small modest home. 

May 20, 2016 04:32 AM
William Johnson
Retired - La Jolla, CA
Retired

Hi Patricia Kennedy , Your analysis is spot on. As an amaettuer photographer, when it comes to lenses, you have to know when to hold em and when to put them on the table. 

May 22, 2016 02:09 PM
Anna Matsunaga
Team Momentum Keller Williams Realty Tacoma - Lakewood, WA
Seller specialist, Certified Negotiation Expert

I want the house to look great, but I want it to EXCEED the buyer's expectations when they arrive.  Why? Well, no use in having lots of traffic from people who would never have checked out the house if they knew what it looked like in "real life"  Want people to be excited enough to want to see the house and have the house show off even more when they arrive so they want to "snatch it up"  Over promising does not work well in any situation, this one included.

 

May 23, 2016 04:58 AM