Melissa and I get our fair share of testimonials for providing excellent attention and care during the entire home buying/closing process and the latest one is no exception. I never post these to boast (even though I'm extremely proud of the things that are said and how they affect me as a professional) but rather, how YOU might relate to them. These days, a job well done is not so easy to find, even when it comes to incredibly large purchases such as homes, but wouldn't you like to feel the way David does after his transaction closed? I think you just might!
Here's his testimonial, word for word:
To Whom It May Concern, please forward this e-mail to the appropriate senior leadership with the responsibility and authority to bestow the accolades that result from e-mails such as this.
It is with a heart overflowing with gratitude and appreciation that I express the highest compliments for the Lebrija mortgage team in Gilbert, Arizona. At 41 years old, I am finally realizing a life-long dream of 1st time home ownership, that I once believed would never be realized. By mere chance and fate, I was connected to Sergio Lebrija and his assistant, Melissa Schroeder through a Phoenix area realtor who was representing the owner of the rental home I am currently leasing in the hopes I would be able to purchase the home. I quickly decided that I wasn’t interested in the rental home, and Sergio assured me that he would help me get into the home of my choice, wherever that may be. After working closely with a Yuma area realtor, I got back into contact with Sergio and Melissa and began the pre-qualification process, and ultimately got the ball rolling on purchasing a beautiful home.
I was candid with Sergio and Melissa from the beginning, letting them know I had almost no knowledge of home buying. I can’t overstate how amazing and helpful they have been all the way through the process. From the very beginning, they showed an extremely high level of caring and customer service. They answered every question, and promptly followed up on questions for which they did not have immediate answers. They have been amazing at keeping me updated as each step of the process progressed to the next.
They both place a very personal touch on the service they provide and I could not have asked for or expected a more superior level of service and care. It is important for me that the principles of Evolve Bank and Trust are aware of how well Sergio and Melissa are representing their company with such professionalism and distinction. They have truly left their mark indelibly in my memory of how positive of an experience it has been being a first time home buyer. There is no way I could say, “thank you” enough.
However, I do know the best way I can express my gratitude is to send them as much business and referrals as I can, and I absolutely will do just that. I can believe without question, that anyone I refer to the Lebrija team will be taken care of in a manner that continues to reflect extraordinarily well on Evolve Bank and Trust. - Sgt. Jason Smith #103
Pretty powerful, thank you David! It was a pleasure.
Give me a call when you want to have an experience that goes unmatched.
Sergio Lebrija
Evolve Bank & Trust
602.618.7683 Cell
NMLS# 252088
Comments(1)