Special offer

When Do You Say Goodbye?

By
Industry Observer

Not Every Buyer Eventually Buys a Home

Goodbye to clientsDear Mr Buyer:

I am saying goodbye as we have nothing more in common. You asked me to provide you with good service and I did just that. You asked me to inform you about how to buy a home and how to get you to the finish line and move in. When you asked me to promise things, I told you that I NEVER promise anything, but I did tell you that I would work only in your best interest and that if we worked together you would be a homeowner soon. I did tell you that a short sale was NOT the easiest route, and it would be plagued with obstacles and time delays. Against my advice, you wanted to try one anyway. This was after you lost the first house we found. That home, although great value needed a bit of work that you weren't sure about doing.

We did all the right things in our new deal, and this home was poised to be a winner from day one. I knew the agent handling the deal, and there was an experienced real estate attorney working the short sale negotiations. The sellers were highly motivated.  A previous deal on the home had fallen apart because the buyers failed to secure their mortgage commitment. We knew that your home to be would appraise, and that we could even get you some much needed seller concessions.

Things were going along smoothly, very smoothly, but you did not want to wait. You even did a home inspection that proved the value of the home was good and the home was perfect for you. Yet you bailed.

Banks work on their own time-line. You knew that as we discussed this at length. Thing is, you wanted to be in a home this summer. You thought maybe if you bailed on this deal, you could start over and look at more homes and get to the closing table faster. The problem is a bit more complicated than that. You are in a hot price range. Most of the houses available at the price point you are at, are either shortsales, or needs a ton of work. Since you are going with an FHA mortgage and need seller concessions that limits your choices.

Of course you can start over. Problem is you will need to  sift the through the inventory and look at every house in the proper price point. Again, you will seek out homes that are not what can work for you. If you don't listen when homes are not going to work for you with either comps or amount of work needed, you will again be looking at homes out of reach.

This is the second home we worked together on. While this might be something that you are okay with and prefer, I can't do this again. We don't see eye to eye on the approach to getting you to the finish line. Starting over is not the answer. I am afraid that we need to break up. It is hard to say good bye.

My guess is that you will begin with another agent and find something to put an offer on. You will negotiate a deal and then do another costly home inspection. Something else will happen during this time. It will either slow down the process or the house won't appraise or FHA will require the owner to do some repairs. A likely scenario will be the repairs are not something the owner can or will do and again another deal falls apart. 

As an experienced real estate salesperson, my job is to help navigate the issues that come up during the process and give you choices that are with the least amount of risk from start to finish. I want to show you homes that are a logical choice and provide you with information allowing you to make educated decisions. I am not someone that can keep showing you homes when you keep changing your mind for reasons that are not sound. 

I never make promises, as I am not in control of all parts of any deal. What I can say, is that I work hard for all my clients to provide great service in every way possible. Sometimes the parting of ways with a client and a realtor is just smart business. 

I wish you well, Mr. Buyer, and hopefully you will find what you are looking. Until then, enjoy the journey. I predict the path is going to be a lengthy and most likely expensive time for you. 

 

Comments(45)

Harry F. D'Elia III
WEDO Real Estate and Beyond, LLC - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

I have learned to cut the cord early and move on with life. There are over 8 billion fishes in the world.

Jul 10, 2016 12:25 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Congratulations on the well deserved feature! Excellent letter. A smart decision on your part.

Jul 11, 2016 12:04 AM
Margaret Woda
Long & Foster Real Estate, Inc. - Crofton, MD
Maryland Real Estate & Military Relocation

I cut lose some very nice people recently that had started looking for a home in October 2014.  Finally, I told them that it would be impossible to help them without some compromise on their part. It was simply not possible, for example, to have a small lot and to not see a neighboring house - they would have to settle for either a neighboring house or a bigger yard.  It was very disappointing because I showed them countless homes where they could have been very happy but I suspect they were looking to satisfy family urging, not because they wanted to leave their beloved Alabama.

Jul 11, 2016 01:34 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Cut & run is sometimes a good business decision. I remember a deal on a short sale where it was so under market it was too good to pass up or wait for. You can guess that they didn't want to wait. 

Sounds like someone is being immature in the whole scenario. Let's stamp our feet & yell I don't want to wait anymore I'll just buy something else. It's not a box of Cheerios that you can just go & get at the next store.

Jul 11, 2016 06:37 AM
Will Nesbitt
Nesbitt Realty at Condo Alexandria - Alexandria, VA
Nesbitt Realty is a family-run brokerage.

(845) 565-6100 Janis BorguetaReal Estate Agent with Key Properties of the Hudson Valley in Newburgh, NY.

Jul 11, 2016 07:03 AM
Thomas McCombs

What?

Jul 11, 2016 12:04 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Janis

Nicely said - what more can you really say to these sorts of scenarios? When you have done all you can, and they haven't, it's time to part ways

Jeff

Jul 11, 2016 11:21 AM
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Great post and feature worthy indeed. Saying goodbye may not be easy but on the same token it is not easy to start over and over again either.

Jul 11, 2016 11:46 AM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Some time ago I learned to work smart and not hungry. Smart means that the effort for some people will be more than the outcome and may consume time I could spend on people who will listen and understand the advice I give.

Sorry for your experience but I think you gained from it.

Jul 11, 2016 11:57 AM
Ron Aguilar
Gateway Mortgage Group - Saint George, UT
Mortgage & Real Estate Advisor since 1995

knowing when to say goodbye is tough for some agents...

Jul 11, 2016 12:03 PM
Thomas McCombs
Century 21 HomeStar - Akron, OH

You wrote a very good letter here. It is reasonable, easy to understand ,  sympathetic and to the point. 

Good job!

Jul 11, 2016 12:08 PM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Janis Borgueta sometimes it is difficult to say good bye - however, it is in our best interest.

As Brian Buffini from Buffini & Company would say,  it is not necessary to oil the squeaky wheels all the time! (It's better to change the wheel - or vehicle!)

You did the right thing - Goodbye Mr. Buyer.

Jul 11, 2016 01:24 PM
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Eighteen Years Experience in Brevard County

To achieve real estate success (whether buyer or seller) all parties need to be committed - not just the Realtor!

Jul 12, 2016 12:43 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I generally just get more and more limited on what I do for them, make them jump through a few more hoops.  Then they fire me or they get with the program and buy something.

Jul 12, 2016 05:33 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

It's sad to feel that you've wasted your time - but better to let go of what you already wasted than to waste even more. 

Jul 12, 2016 05:39 AM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hi Janis, unfortunately, not all transactions will end up at the closing table. You did the right thing by letting them go. Your time is precious.

Jul 12, 2016 06:13 AM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

We have all been there.  It is difficult to know when to give up, but it sounds like you made a good decision here. Best of luck to you in working with other buyers that see your value and expertise.  

Jul 13, 2016 08:55 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Argh!  I sometimes wonder if they listen to everything we say, even when we say it more than once.  Sorry to hear he didn't wait to cross the finish line with you.  Short sales are anything but!

Jul 13, 2016 09:53 AM
Tammy Adams ~ Realtor / Podcaster
Maricopa Real Estate Co - Maricopa, AZ
A Maricopa Agent who Works, Lives & Loves Maricopa

I just went through this with two different folks. Feels so freeing. LOL

Jul 21, 2016 01:46 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Janis it has been too long, nice to see you not only on the platform but earning a well deserved Gold Star.... I usually kiss the buyer good buy when I know I found them the right property that they wanted and then did not step up.... Endre

Jul 22, 2016 03:56 PM
Janis Borgueta

Hello Endre Barath, Jr. I am not around as much as I used to be. TIme is finite and when I'm not out selling I have been out enjoying the summer. I do need to get back to more blogging on both my site and this site. I hope all is well with you too.


~ Janis

Jul 22, 2016 08:12 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

It happens and it does feel wrong to part with nothing after giving someone so much time, efforts, and professional advice. 

Aug 03, 2016 04:43 PM