Kaizen! Part II

By
Real Estate Agent with DFW FINE PROPERTIES 0506509

 

©By Patricia Feager 6/23/2001

 

"When the Student is ready

the Teacher appears --- Zen Proverb"

 

In follow-up to yesterday's post: Kaizen! let it be clear the premise of sharing was to express the Kaizen business philosophy that involves "continuous learning." The point of the story wasn't to get the reader to express empathy or to believe they needed to apologize to me for having a bad day because the truth is, it was a great day for learning in real life examples! I would not trade yesterday for all the "tea in China," because I gained insight and wanted to best express my belief system that we can learn by others examples!

 

All across the nation, business owners are closing their doors. Many fail and other new businesses try to succeed. They say, the first five years are the hardest. I'm convinced, one has to go through hard times and land on their feet to appreciate success. 

 

Implementing Best Practices, such as Kaizen and applying it to everyday life, beginning with first impressions, and staying in uniform when it comes to appearance, cleanliness, respect, treating the customers right, listening to non-verbal and verbal communication, and serving the public with integrity is the foundation that must be built and carried on throughout the ownership of the business. Furthermore, it has to be trained and implemented by employees. 

 

Kaizen! 

"kai·zen
ˈkīzən/ 
 
noun, "a Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc."
 
Through my observations and examples shared in yesterday's post, each one was an important lesson. Sometimes, seeing the forest through the trees means more that a first impression.
 
Do we read too fast to assume and understand the message?

Is a first good impression enough to gain the customers trust?

Look around into your own local communities. Which ones have been stable over the years for more than ten or twenty years? Does everyone know their names? What can we learn from older, successful establishments? What made successful, older establishments succeed and what makes new business owners fail? In yesterdays post, I continuous learned a lesson and shared by example.
 
Lesson learned! Just like a city who needs to maintain the infrastructure to keep the business strong and sturdy, so too are implementing Best Practices for every business owner! 
 
Kaizen! It's all about quality services!!!
 
 
 
 
 
 
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 dfw fine properties

 

DFW FINE PROPERTIES

                                        3575 Lone Star Circle, Suite 315
                                        Fort Worth, TX 76117
                                        Office: 817-748-4800/FAX: 817-748-4900

                                         Patricia Feager
                                                        Cell: 469-951-4758

                                                        Email: patricia.feager@gmail.com

 

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"With self-discipline most anything is possible." --- Theodore Roosevelt 

 

 

  

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Show All Comments
Rainmaker
1,554,569
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Geneva Financial, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

Patricia Feager Adopting the attitude that "We are perfect" is an invitation for competition to dominate. Successful businesses are always reevaluating themselves to adapt to their clientele and new trends.

Jun 22, 2016 11:00 PM #1
Rainmaker
3,180,758
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

I had a comment in my head, but Sandy and Pauls is so much better, so ditto!

Jun 23, 2016 12:07 AM #2
Rainmaker
4,532,200
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Patricia,

Kaizen is an old friend of ours. And it will remain one as long as we are breathing, and Sandy Padula and Norm Padula, JD, GRI  said it perfectly.  There is no way to work with someone who knows it all...A

Jun 23, 2016 01:12 AM #3
Rainmaker
1,799,790
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Hi Patricia - thanks; you explained succinctly the essence of Kaizen. We do learn from the examples of others, both the good and the bad, and should alter our practices accordingly.

Jun 23, 2016 01:14 AM #4
Rainmaker
3,391,376
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Patricia ---- everyday brings us a new lesson.  Sometimes we learn it the first time.  Other times, it takes longer.  

Changes can occur revolutionary while others are evolutionary.   Awareness is key.   Thanks for the Kaizen update.     

Jun 23, 2016 02:28 AM #5
Ambassador
2,797,431
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Patricia - I first became aware of kaizen on several business trips to Japan years ago - it was a fundamental part of the corporate philosophy of the companies I was visiting, enough so that it was highlighted in discussions and demonstrations. It made great sense then and it still does now.

Jun 23, 2016 03:43 AM #6
Ambassador
2,302,521
Belinda Spillman
Aspen Lane Real Estate Colorful Colorado - Aurora, CO
Colorado Living!

Oh man.  I missed yesterday's. This sounds right up my alley.  I will run and check it out.

Jun 23, 2016 04:58 AM #7
Ambassador
2,894,018
Anna Banana Kruchten CRB, GRI, WLS
Phoenix Property Shoppe - Phoenix, AZ
603-380-4886

We're so on the same mind track.....love it!

Jun 23, 2016 12:17 PM #8
Ambassador
3,842,784
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Patricia we can learn from both those who succeed and those who fail.  There is as much to learn from looking closely at what and what not to do.

Jun 23, 2016 01:45 PM #9
Rainmaker
2,276,441
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Patricia. You are so right, great follow up to your previous Kaizen post. It's tough for any new business, but with this type of thinking folks have a better shot at success.

Jun 23, 2016 07:33 PM #10
Ambassador
3,930,961
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Patricia-it seems that now, more than ever, businesses need to adopt this philosophy.  If not, they will be left in the dust.  Continuous improvement, continually growing, continuing to provide an excellent customer experience are needed.  

Jun 25, 2016 04:32 AM #11
Rainmaker
3,221,193
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Patricia all good advice, unfortunately the non verbal communications are harder to identify with Internet emails as well as texts:), Endre

Jun 25, 2016 06:31 AM #12
Rainmaker
2,047,483
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Sandy Padula and Norm Padula, JD, GRI - Attitude is the voice that gets us into trouble or the ability to succeed. In reference to "We are perfect," you're right! It is an invitation for confrontation. By re-evaluating & analyzing business practices and paying attention to trends we can identify ways to adapt or change.

We,the people in the Real Estate industry use the word declutter a lot - perhaps we need to declutter negative words that come out of our mouths and break the habit! 

 

Jun 25, 2016 10:28 AM #13
Rainmaker
2,047,483
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Ron and Alexandra Seigel - You're right, Kaizen has been a friend of mine for a very long time too. As of late, it's taken on a broader perspective. I'm challenging myself to continuous improvement by implementing it into my business practice and seeing it in action. Life is good!!!

Jun 25, 2016 10:34 AM #14
Rainmaker
2,047,483
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Lottie Kendall - We are in the people business. Every day we are faced with a myriad of issues and there are many things we see, shut our ears to, or pretend we didn't see. Analyzing issues, good or bad, though sometimes uncomfortable can be the foundation for effective problem-solving. I'm beginning to see things from a different point of view... 

Jun 25, 2016 10:41 AM #15
Rainmaker
2,047,483
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Michael Jacobs - I appreciate how straightforward you. Also, I get the feeling you're a good decision-maker. I want to thank you personally for positive feedback too. Your statement about change was very thought provoking. There really are pros and cons to every situation. Finding the lesson is a treasure worth its weight in gold. 

Jun 25, 2016 10:47 AM #16
Rainmaker
2,047,483
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Dick Greenberg - I first learned about Kaizen while working on my MBA. It was classic textbook good leadership material. It wasn't until I went to visit my daughter while she was living and working in Japan that I realize I had a lot of learning to do. It must have been very exciting for you to take those business trips and implement the philosophy into your business practices then. I'm not surprised that you possess a wealth of information because of your Corporate experiences and you learned to implement them into your current business most effectively. I have a strong feeling, you're a learner for life and you've mastered the art of analysis and problem-solving. I don't perceive you as arrogant - I think you're great.

Thank you.

Jun 25, 2016 10:54 AM #17
Rainmaker
2,047,483
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Belinda Spillman - I was so happy to hear from you and know that you went back to read my first post on Kaizen too. That really meant a lot to me.

With heartfelt thanks.

Jun 25, 2016 10:56 AM #18
Rainmaker
5,460,720
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

This series would be good reading for some of the members of congress.

Jun 27, 2016 09:48 PM #19
Rainmaker
2,047,483
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

What a great compliment! Thank you Roy Kelley!  

Jun 27, 2016 09:52 PM #20
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