©By Patricia Feager 6/23/2001
"When the Student is ready
the Teacher appears --- Zen Proverb"
In follow-up to yesterday's post: Kaizen! let it be clear the premise of sharing was to express the Kaizen business philosophy that involves "continuous learning." The point of the story wasn't to get the reader to express empathy or to believe they needed to apologize to me for having a bad day because the truth is, it was a great day for learning in real life examples! I would not trade yesterday for all the "tea in China," because I gained insight and wanted to best express my belief system that we can learn by others examples!
All across the nation, business owners are closing their doors. Many fail and other new businesses try to succeed. They say, the first five years are the hardest. I'm convinced, one has to go through hard times and land on their feet to appreciate success.
Implementing Best Practices, such as Kaizen and applying it to everyday life, beginning with first impressions, and staying in uniform when it comes to appearance, cleanliness, respect, treating the customers right, listening to non-verbal and verbal communication, and serving the public with integrity is the foundation that must be built and carried on throughout the ownership of the business. Furthermore, it has to be trained and implemented by employees.
Is a first good impression enough to gain the customers trust?
Look around into your own local communities. Which ones have been stable over the years for more than ten or twenty years? Does everyone know their names? What can we learn from older, successful establishments? What made successful, older establishments succeed and what makes new business owners fail? In yesterdays post, I continuous learned a lesson and shared by example.