Unlocking the Secret to Customer Satisfaction
“There’s no great mystery to satisfying your customers.
Build them a quality product and treat them with
respect. It’s that simple.”
Lee Iacocca, Auto Executive
As I see it. . . . . . . .
Unlocking the secret to customer satisfaction
A key to satisfying customers . . . . is to understand your customer . . . . their motivation . . . . their needs . . . . and their expectations. Creating customers satisfaction is not created in a vacuum . . . . It’s a joint venture between the customer . . . . your company . . . . and yourself.
Your product and or your services has to meet the customer’s needs . . . . and exceed the customer’s expectations in order to be of value to them.
A product that falls short in meeting a customer’s expectations . . . . Either will result in no business being transacted . . . . no referrals . . . . or no future business. Missed expectations create . . . . a lose – lose situation for all of the parties involved.
In most cases your product is your service. Your service has to exceed the customer’s expectation for you to remain competitive . . . . and to compete in a competitive business environment. Establish the customer’s expectations for your service . . . . and make every effort to exceed those expectations.
Be respectful of the customer position . . . . their needs . . . . and you will build rapport with the customer . . . . to the point to where the customer has confidence in you.
Unlocking the secret to customer satisfaction . . . . is in understanding the customer . . . . and exceeding their expectations.
©2016 Lou Ludwig Success Tips, Sales and Management Consultant Success, Coach, Speaker, Trainer and Author
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