Buyers, Why (Good) Agents Aren't Returning Your Calls

Reblogger John Meussner
Mortgage and Lending with Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, NMLS #138061 MMCD #1141

Great advice here from Susan for everyone out there considering buying a home --- finding the RIGHT agent is very different from working with the FIRST agent.  Good agents may not answer on the first ring or call you back within 30 seconds ---- and good agents are very worth waiting 24 hours for a return call.



Original content by Susan Haughton 0225085927

A common complaint about real estate agents is we don't answer our phones.  

There is a lot of truth to that;  some reasons are justified and others, well, not so much.

Most good agents are, well, busy.  They're busy because they're good and they get a lot of their business by referral.

And busy agents are, well, busy doing all the things real estate agents do.

When we're not out showing property to buyers, we're:

  • Previewing property
  • Meeting with buyers
  • Meeting with sellers
  • Talking to builders
  • Meeting appraisers
  • Meeting home inspectors
  • Meeting pest control inspectors
  • Meeting contractors and handymen 
  • Checking on vacant properties
  • Meeting with home stagers
  • Meeting with photographers
  • Talking to other agents about listings, offers and feedback

And so on and so get the drift...

I used to worry about missing phone calls, but now not so much. You know why?  

Because motivated buyers who have gotten my phone number from a prior client or from my blog posts will leave a detailed message as to why they are calling - and they will wait for a return phone call because they are specifically calling me.  

They are not randomly calling agents until one happens to answer the phone.  

They are calling for me, specifically, because they have heard I'm a good agent and will do a good job for them. They are willing to wait until I have a chance to call them back;  they understand that good agents are also busy agents and they're worth the wait. 

So, if you are randomly calling and just want to get in touch with an agent, any agent, who is available at the last minute to run out and show you property, good luck to you.  It may work out just fine for both of you.  

If, however, you are calling in the hopes of finding a good agent, you're going to increase your odds by taking these simple steps:

  • Leave a detailed message, including name and phone number, as well as the purpose of your call;
  • Call more than a day or two before you want to see property;  we are really not sitting in the office waiting for the phone to ring;
  • Include the phrase "I have already spoken to a lender" and response time will be shorter;
  • Mention a friend or family member who referred you and you'll move to the top of the list;
  • If you stumbled upon my website or a blog post, mention it - we love hearing that stuff.


Susan Haughton logo


Visit our website for more information on Alexandria homes for sale.  You can search homes for sale, read the latest market reports and keep up with Alexandria events and activities. You can even read what others say about our service!

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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

John, good choice of blogs to re-blog.  Susan closed off this blog with some really good advice.

Jul 07, 2016 08:38 AM #1
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Thanks so much for the reblog!!!

Jul 07, 2016 08:44 AM #2
Fred Griffin, on leave of absence from ActiveRain
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

We are advised to answer all calls, to be available 24/7/365, to respond to an inquiry immediately.   But how serious are these Buyers when they don't have patience to leave a detailed reason for their call, and give you time to reply?

Jul 07, 2016 10:44 AM #3
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I hope home buyers will read this post and learn from it. Thank you .

Jul 07, 2016 09:22 PM #4
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening John Meussner ,

Thanks for rebogging this post of Susan Haughton. Excellent post and puts things in perspective.

Jul 08, 2016 12:55 PM #5
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Great re-blog in all fairness there is no excuse not to return a call in the same day... I am currently negotiating three transactions and am in escrow on two transactions and have five spite of that I am able to return calls the same day... maybe not immediately but before 8pm...but that is just one Beverly Hills Realtor's take...Endre

Jul 08, 2016 03:35 PM #6
CA COASTAL ESTATES Lauren Selinsky Perez CRS
California Coastal Estates - Aliso Viejo, CA
"Your Real Estate Broker" #oclauren

Great reblog here. I think a few liked this one and re-blogged as well. Great info!


Hope to see you in two weeks. Our meetUp is scheduled for this month.


Jul 09, 2016 09:21 AM #7
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Some people just don't return phone calls as policy, from what I hear in certain businesses. This is extremely odd to me!

Jul 12, 2016 04:43 PM #8
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

This is definitely worthy of a repost and I'm not sure I'm surprised at all that It got reposted

Jul 12, 2016 04:44 PM #9
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John Meussner

#MortgageMadeEasy Walnut Creek, CA 484-680-4852
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