My husband and I are currently looking to buy a new RV. Our interaction with salesmen has been interesting and inspired this post.
Who we buy our RV from will be a direct result of how we were treated by the salesmen.
Let me say up front that I'm having a difficult time finding something I love because they all pretty much look the same (style and decor) inside.
For whatever reason the trend is very dark fabrics, flooring and cabinets. It's frustrating that all the manufacturers are offering basically the same thing.
We have met with many salesmen in our RV search, but there are two who made the greatest impression:
Salesman #1
When we first met Ben, he introduced himself and asked our names.
He asked what we were looking for and based on our preferences he showed us several units.
He was not pushy, and even pointed out some negative features in the units he showed us. He laughed and agreed with me when I called some of them "hideous".
He told me not to settle. He said I should keep looking until I find one that I really like.
The day after we saw him, Ben sent an email thanking us for coming in. He attached specs on the two units that we seemed most interested in.
A week later we received an email informing us that he will be getting more inventory in August and he will let us know when the brand we are interested in is there so we can see it.
Salesman #2
I don't know the salesman's name because he never told it to us.
He never asked our names.
He spent time on his phone discussing baseball scores while he was with us.
I told him I wasn't too happy with dark decor and was hoping for something lighter. He said he only had ONE unit that wasn't dark.
It was dark and not the size we were looking for and we asked to see others. He said everything was going to look dark that day because it was cloudy and maybe we should be looking on a sunny day.
I explained that it wasn't the lighting inside, but the fabric and flooring I was talking about being "dark".
He showed us another unit that wasn't right for us and again stated that it would be brighter inside on a sunny day.
I asked if we could see anything else and he said they were all going to be too dark because of the weather.
His lack of understanding regarding the whole "dark" thing was very frustrating.
He made a comment about me being "difficult to please ".
After showing us only TWO units he said to my husband "you have my sympathy with this one! ".
Two Salesmen.
One very positive lasing impression made.
One very negative lasting impression made.
Three guesses who we are going to call when we are ready to buy?
We have decided on the brand we want and it's just a matter of deciding which model/size we are going to get.
Ben will be getting our business.
The owner of the company that "nameless" works for will be getting a letter explaining exactly why we did not purchase from him.
Update 8/5/16: We saw Ben last night and put down a deposit. We got a deposit on our boat this week and if all goes well next week it will be sold and we can get our new RV!
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