How many 'Little' things are we overlooking for our clients?

Mark Don McInnes, Sandpoint Thank you for waking me up to lookin around for the little things we take for granted that could be a huge help to our clients.

Hello Mark Don McInnes,  Great feature and you are so right, customer service is something that we all need to stay on top of.

Good thought - how can we make ourselves memorable?

Doing that little extra "something" is what makes you stand out. Like the boy who trims the edges after he mows the lawn. 

Here's a little thing I did today (and have done in the past).  I paid for the cleaning of my seller's home.  This is an out of town seller, the home is vacant, his mother lived there and she had to move to senior facility.  I arranged for the cleaning and when seller asked me to send him the invoice--I said 'nope--I've already paid it".  A small gesture that made a big impact, and I was happy to do it!

Going the extra few inches or mile is HUGE for repeat business and referrals.  There are many little things that we can do to make the lives of our clients easier during the stressful selling/moving process.  Providing a list of what to expect or important dates regarding the contract are HUGE to your clients.  You do this every day.  They do it a few times in their life.  Thank you for the ah-ha moment.

Good point, Mark. Now you've got me thinking about the little things I might be able to add to make myself stand out with my clients. 

Nice!  I've always believed that small things can and do make a big difference. Your featured post and the comments support it!  And I love the fact that it was your 'experience' that made you think of this and not the breakfast that you ate. You went in for breakfast but you enjoyed the 'experience'.  Congrats!

Mark Don McInnes, Sandpoint   Good post  it is the little things that are important ...

Mark, you are right, little things can definitely make a difference.  I think we have plenty of opportunity in our profession to take care of some of these little thing so or ours customers. It's what makes you stand out from the crowd.

We can always do little extra things that set us apart from others. I recently had the opportunity to help some folks at a business that was closed because of a city water problem.  I also challened other local businesses to help them out as well.  

It's the little things that count and people remember the most. Big things often get overlooked. But a small gesture, a little thing that means a lot - now that's from the heart and very much appreciated!

This is a great motivational post!

Congrats on the feature!! Keeping thrack of their likes and dislikes and getting a gift card so no one has to fix a meal. Have it delivered or go out to eat.

You raise an interesting question Mark.

Good point!  One thing I'm always considering is how to leave my name somewhere.  I brand my water bottles so am always handing them out, even bringing them into my office meeting clients (I work from home.)

Perks are good!  Thanks for reminding us to do more and go the extra mile, Mark.

As you well know Mark, the little things make all the difference.

The big things are expected (that's why you stopped at the store).

But those little things...they make you a raving fan.

As you well consider, the same is true for our business.

Good morning Mark Don McInnes, Sandpoint .  Winston Heverly pulled an oldie but goodie out for a reblog today.  It is often the little, subtle, things that can make a big difference to a business.   And, it's good to reflect on our own business when we see something we appreciate at another business.

Have a great day!

Good morning, Mark Don McInnes, Sandpoint congrats on the Feature....and I just caught it with a reblog from Winston.... the small things sometimes make the greatest difference.... and we can learn from seeing what others offer...