Commitment for Excellent Customer Service

By
Real Estate Agent with DFW FINE PROPERTIES 0506509

 

©Patricia Feager 8/25/2016

 

Commitment for Excellent Customer Service

 

 

 

The Dancing Horses

LAKE GENEVA, WISCONSIN

262-728-8200

www.thedancinghorses.com

 

For my granddaughter's 4th Birthday, my son, his family and I went to see the Dancing Horses in beautiful Lake Geneva, Wisconsin to celebrate her special day. The performance was professional and the best I've ever seen. All of the Staff, equine stars, including the Interns (from colleges all over the country), made a commitment to provide excellent customer service. All of the horses were amazing, but this one horse in my photograph stood out above the rest. You can see his commitment, for excellent customer service and determination to succeed in his face and every muscle in his magnificent body. What I saw, wasn't just a performance, it was an educational awareness for anyone who provides customer service.

 

As a participant in the audience, the expectation for me was to see my granddaughter's reaction and could the horses keep her attention throughout the show? She made eye contact with every horse that passed by on the track inside the rink, smiling, clapping, mesmerized... The following was my observation of a child who just turned four years old on the day of the performance and the delivery of excellent customer service:

 

  • The show started on time and ended on time.
  • Everyone horse and trainer delivered exceptional talent and skills.
  • Turnaround time between next horse performance was seamless.
  • Horses were rewarded for consistently delivering high performance.
  • The environment was clean, conducive to being in a relaxed atmosphere.
  • Everything needed for the performance was available at their fingertips.
  • Trainers were focused and smiled putting the audience at ease.
  • The horses and their trainers performed competently and expeditiously.
  • The audience was involved in the performance and could take photos.
  • Children and families were invited to interact & take photos on horses.
  • My Granddaughter did not lose interest.

 

Lessons Learned

 

  1. Customers want and deserve excellent customer service.
  2. There can be no excuses for anyone's behavior - everyone must perform.
  3. Deliver as promised, beginning and ending on time.
  4. Establish turnaround times and let customers know what they can expect.
  5. Have all equipment, tools, and information available at all times.
  6. Have policies and procedures in place.
  7. Share customer expectations.

 

A satisfied customer is the most important focus to succeed in any type of business. Animals (like transportation) and people are unpredictable. Having a plan in place, being prepared, having information and everything you need, knowing when to start and end on time and meeting customer expectations is an example of Best Practices. In all life experience that involves customers, "Time is of the Essence." Excellent customer services will almost always guarantee repeat business or referrals by word of mouth. 

  

 

 

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Texas Law requires all license holders to provide the Information about Brokerage Services form to prospective clients.

Real Estate Commission Consumer Protection Notice  

 

 dfw fine properties

 

DFW FINE PROPERTIES

                                        3575 Lone Star Circle, Suite 315
                                        Fort Worth, TX 76117
                                        Office: 817-748-4800/FAX: 817-748-4900

                                         Patricia Feager
                                                        Cell: 469-951-4758

                                                        Email: patricia.feager@gmail.com

 

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"With self-discipline most anything is possible." --- Theodore Roosevelt 

 

 

  

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Ambassador
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Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Excellent lessons in customer service Patricia, thanks for sharing the joy and lessons of this special day!

Aug 25, 2016 03:28 PM #23
Rainmaker
2,071,119
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Liz Wallace - I am thrilled to be a Grandmother! Her eyes and ears are eager to learn. It's a role I am proud to accept. She plays a definite role in making me a better woman myself. 

Aug 25, 2016 03:31 PM #24
Rainmaker
2,071,119
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Anna Banana Kruchten - those amazing horses and their trainers demonstrated how practice, training, and hard work pays off! Respectfully, everyone in the audience appreciated their performance. As for me, seeing how the show held my Granddaughter's interest and react to professionalism at its best was such a rewarding experience for me too! 

Aug 25, 2016 03:47 PM #25
Rainmaker
2,071,119
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Kathleen Daniels - thank you for your vote of confidence and always expressing true interest. You continuously encourage me to keep writing, learning, and sharing my personal life stories and how it has a direct impact on business. 

 

Aug 25, 2016 03:55 PM #26
Rainmaker
2,071,119
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

George Souto - "We need to strive to create raving fans of our clients."

Those are inspiring words! By committing to excellence and quality performance, we continue to compete in a market that cultivates continued success and our clients will either want more or refer us to others.

Thank you, George. 

Aug 25, 2016 04:10 PM #27
Rainmaker
2,071,119
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Jeff Dowler - your writer's voice makes me feel six feet tall! 

Isn't it something how a child can help adults understand a worldview that promotes better learning opportunities? I am very proud my son is involved in her life and spends quality time with her to see and experience more than what popular technological toys offer. What I experienced was relevant to understanding how a child grasps complexities of horse training and how it relates to patience and discipline. 

Aug 25, 2016 04:26 PM #28
Rainmaker
2,071,119
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Myrl Jeffcoat - She was a little Princess that day and it was a fairytale experience. I am so thankful I was able to share true quality time with her and my son and family. If history teaches me anything, I think the absence of the heart produces an un-smothering greater love, with better use of time. We made every single second count. We took nothing for granted and the power of the horses and their strength shall now live on within each of us. It was a humbling experience. 

Aug 25, 2016 04:40 PM #29
Rainmaker
2,071,119
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Debe Maxwell - I really liked how you linked a birthday party to the parties of a contract. That was very clever and contributes to drawing an analogy between business and personal  life experiences. We can seek wisdom by implementing best practices into every experience here on earth. A child is a gift of continuous learning - I will never, ever forget that.  

Aug 25, 2016 04:45 PM #30
Rainmaker
2,071,119
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Bob Crane  - Thank you! That big banana gave me so much joy!  I appreciate the recognition. What a nice surprise! 

Aug 25, 2016 04:47 PM #31
Rainmaker
1,717,936
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

Patricia Feager congratulations on your feature. I have been to lake Geneva several times. It is a lovely little town and I think you saw a great show with your grand daughter. Lucky you!

Aug 25, 2016 09:01 PM #32
Ambassador
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Harry F. D'Elia
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

Many times we have to exceed their expectations to continue to stay in business.

Aug 25, 2016 09:13 PM #33
Rainer
536,324
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Excellent observations!!!

In all life experience that involves customers, "Time is of the Essence." Excellent customer services will almost always guarantee repeat business or referrals by word of mouth.

Aug 25, 2016 09:32 PM #34
Rainmaker
2,483,928
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

You would make a perfect event host commenting live on any show

Aug 25, 2016 11:47 PM #35
Rainmaker
1,468,889
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

This is a wonderful list! Starting and ending on time are rarely given the attention they deserve. I used to attend meetings all the time in the corporate world where the person running the meeting would start 10-15 minutes late and run over. I'd leave when it was time to leave. My schedule was crowded and there just wasn't room in my day for people who couldn't run a meeting. In fact, when I would hold my own meetings, I started right on time, stuck to the agenda, and usually finished early. 

Closings almost never start when they're supposed to. I've gotten better at being patient!

Aug 26, 2016 12:10 AM #36
Ambassador
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Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

It's so nice when things happen with excellence. Beautiful picture of the horse too. 

Aug 26, 2016 05:27 AM #37
Ambassador
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Patricia Feager - my signature says 'Committed to Excellence - in Business and Life'!

And I work hard to prove that - every single day - in my business and life!

Thanks for the example of The Dancing Horses.

Aug 26, 2016 03:59 PM #38
Rainmaker
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Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

This post was as beautifully written and presented as the performance and service standards of the horses,  Patricia Feager ... a sight to see in both instances, I may add.  Thank you for sharing your experience with your grand-daughter ... and your writings ...

Gene

Aug 27, 2016 01:43 AM #39
Rainmaker
3,209,218
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Fabulous analogy, Patricia... and very feature-worthy. I love your picture and am sitting here a bit envious that I didn't get to see this performance.

Aug 27, 2016 05:52 AM #40
Rainmaker
1,570,488
Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Great comparison, Patricia. I'm sure my 2 year old (tomorrow) granddaughter would have been equally enthralled. 

Aug 28, 2016 04:56 AM #41
Rainmaker
982,163
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Congratulation on this well deserved feature.  The performance has every aspect of what a realtor should do in their business.  What a wonderful performance, creative for a 4th birthday too!

Aug 29, 2016 08:23 AM #42
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