Being a better agent is not about a CRM
Recently I needed the services of an attorney for some personal real estate issues. I called a firm that I have recommended to several of my clients. I was shocked. When the phone rang the person who answered simply said, “Hello.” There was no other greeting nor identification of what firm I was talking to or whom I was speaking.
Eventually I determined I was connected to the right firm. They took my name and number and promised I would be called back. Four days later I am still waiting for that call. In the meantime I reached out to one of the partners in the firm via e-mail. He responded, asked some questions, I provided the answers, and then nothing. No acknowledgment, no meeting set, no advice to follow, nothing.
The response system they are using isn’t working. Does it make them better or worst attorneys? It does not. They are fine attorneys from what I gather. They are apparently not good at follow up to phone calls and email. Does it cost their firm clients, referrals and business? Yes. I for one took my business elsewhere. I called another firm that answered my call professionally, returned my call in a timely manner as promised and scheduled an appointment with me. They now have my business.
I ask you to think back on how you treated your last 10 transactions. Do they feel you respond quickly, professionally, and with accurate information? Did you follow up with them in a timely manner? Did you meet or exceed their expectations? Did you set up the next step with them? Did you provide them with solutions do their needs? Did you make money?
If nothing changes nothing will change.
No CRM nor any system will not make you a better agent. Using a CRM like ZipperAgent will help you follow up and stay in touch with leads, customers, and clients. It will prompt you to take action. It can keep you on top of transactions. No CRM will make you a better agent. Systems in ZipperAgent can help you foster dialog, get your leads to know you, like you and trust you. If the you are providing solutions to their needs you will be a better agent.
Can you convert more leads to clients using a CRM? YES! Can you make more money using a CRM – YES. Should you be using a CRM as part of your business? YES.
Zipperagent has the system you need to get better organized, build stronger relationships, generate more referrals and make more money. It has the systems to convert more leads to clients. It has the system to help you retain clients for life. Being a better agent is about providing solutions to needs and paying attention to your leads, contacts and clients non stop. That is what will make you more money and help you close more deals. Get ZipperAgent today and see the difference it can make for you.