Being a better agent is not about a CRM

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Real Estate Technology with ZipperAgent

Being a better agent is not about a CRM

Recently I needed the services of an attorney for some personal real estate issues. I called a firm that I have recommended to several of my clients.  I was shocked.  When the phone rang the person who answered simply said, “Hello.”  There was no other greeting nor identification of what firm I was talking to or whom I was speaking. 

Eventually I determined I was connected to the right firm.  They took my name and number and promised I would be called back.  Four days later I am still waiting for that call. In the meantime  I reached out to one of the partners in the firm via e-mail.  He responded, asked some questions, I provided the answers, and then nothing.  No acknowledgment, no meeting set, no advice to follow, nothing.

The response system they are using isn’t working.  Does it make them better or worst attorneys? It does not. They are fine attorneys from what I gather.  They are apparently not good at follow up to phone calls and email. Does it cost their firm clients, referrals and business?  Yes.  I for one took my business elsewhere.  I called another firm that answered my call professionally, returned my call in a timely manner as promised and scheduled an appointment with me.  They now have my business.

I ask you to think back on how you treated your last 10 transactions.  Do they feel you respond quickly, professionally, and with accurate information?  Did you follow up with them in a timely manner?  Did you meet or exceed their expectations?  Did you set up the next step with them? Did you provide them with solutions do their needs?  Did you make money?

If nothing changes nothing will change.    

No CRM nor any system will not make you a better agent.  Using a CRM like ZipperAgent will help you follow up and stay in touch with leads, customers, and clients.  It will prompt you to take action.  It can keep you on top of transactions.  No CRM will make you a better agent.  Systems in ZipperAgent can help you foster dialog, get your leads to know you, like you and trust you. If the you are providing solutions to their needs you will be a better agent.

Can you convert more leads to clients using a CRM?  YES!  Can you make more money using a CRM – YES. Should you be using a CRM as part of your business? YES.

Zipperagent has the system you need to get better organized, build stronger relationships, generate more referrals and make more money. It has the systems to convert more leads to clients. It has the system to help you retain clients for life.  Being a better agent is about providing solutions to needs and paying attention to your leads, contacts and clients non stop.  That is what will make you more money and help you close more deals.  Get ZipperAgent today and see the difference it can make for you.

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Topic:
Real Estate Technology & Tools
Groups:
Realtors®
The Art Of Marketing You
Learn to be a Top Producing Listing Agent
MA REALTORS
Boston Area Real Estate
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Rainmaker
2,127,972
Joe Jackson
Keller Williams Capital Partners Realty - Columbus, OH
Clintonville and Central Ohio Real Estate Expert

If the answer the phone professionally, properly, identify yourself a strike up a conversation. Return phone calls promptly as possible as well as follow up on all emails. No CRM can do this for you 

Aug 27, 2016 02:02 AM #1
Rainmaker
102,025
Ray Stockwell
ZipperAgent - Boston, MA
Director of Marketing

You are right.  It can remind you to do just that though and that helps me alot.

Aug 27, 2016 02:10 AM #2
Rainmaker
808,322
Jeff Masich-Scottsdale AZ Associate Broker,MBA,GRI
HomeSmart Real Estate - Scottsdale, AZ
Arizona Homes and Land Group/ Buy or Sell

Thanks for sharing Ray Stockwell A pleasant hello is similar to a firm handshake. There are so many robo answers and robo calls to reach a  "real" person with a personality is nice these days

 

On a side note, you being from Boston, David Ortiz should hang on for another year don't you think?  

Aug 27, 2016 02:13 AM #3
Ambassador
1,615,582
Harry F. D'Elia III
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

CRM is just a tool to organize an agent not be able to sell. That comes from the agent.

Aug 27, 2016 02:26 AM #4
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Rainmaker
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Ray Stockwell

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