Home Warranty problems....

Real Estate Agent with Gold Key Real Estate

When I bought my rentals (before I was an agent) I bought home warranties.  I continued to recommend these warranties after I became an agent 10 years ago.  A few years ago I became increasingly unhappy with my experience with the company. Last year I canceled with the company.   A few years ago I started selling a different warranty.    My clients seemed happy with the new company.


Fast forward.  I bought the product I have been recommending to my client for one of my rentals.  So far I have had two claims and I am unsatisfied.   The first one was for an air conditioner and things were resolved but I had to get my sales representative involved.  The 38 year old AC broke.  We have bad fires in the mountains so the air was both bad and hot.   My tenant has bad asthma. First they said they would replace it then nothing for a week.  Finally they sent another repairman that fixed it with two capictors. My next claim is for a fridge that is not keeping cold.  So far they have not solved the problem.   They have neither agreed to fix or replace the fridge.  It is early in the claim but I am unhappy with how this is playing out.  I know the my sales representative would solve the problem but I am trying to act like a normal client.  That way I can judge the product better.  


Does anyone actually have a home warranty service that just fixes or replaces things without any slow down?   Just curious.  I want good service because I deserve it not because I recommend the product.

Posted by

  Debbie Holmes

Gold Key Real Estate     Company logo

(208)761-2551 Email: d5holmes@msn.com

To search Boise Homes visit my website



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Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Check out AHS  American Home Shield.  We have been very happy with them for both us and our clients.  800-776-4663  They are based out of Carroll, IA.  I am not sure if they cover your State, but I think the probably do.

Aug 26, 2016 12:59 PM #1
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

I use Old Republic Warranty and have never heard any of my clients complain. Give it a try.

Aug 29, 2016 12:19 PM #2
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Debbie Holmes

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