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Adventures in Jumping to Conclusions

By
Industry Observer CalDRE #01165532

Adventures in Jumping to Conclusions

 

Jumping To Conclusions

 

My cell phone is my primary phone contact.

But my office direct number is "out there" too.

And the direct line forwards to my cell phone.

 

When that happens, I don’t see the caller’s actual phone number.

I simply know it’s a call from the general number of my office.  

 

I received such a call yesterday.

 

I’m calling about a property on XYZ Street and I left a message.  I still haven’t received a return call.

 

I’m sorry this happened.  Who am I speaking with?

 

What difference does it make?

 

Well, I have received multiple inquiries on that property(a lease) and the owners have accepted one of the many applications submitted.   

 

As an aside -- until all paperwork is processed, the status in the multiple listing service(mls) shows as “hold” and as far as I know it’s not showing on any of the many websites.   I’m pretty sure of this since the calls since the change in mls status has eliminated the majority of calls.   

 

I either returned a phone call to each of the inquiries, sent a text message or email(sometimes a combination of all three).

 

Well, I never….

 

And then she hung up.

 

Could I have missed one of the inquiries?  Certainly.  Stuff happens.

 

Could she have been one of the people with a phone number without a voicemail established?

 

Was it a land line that I mistakenly sent a text?

 

Was it one of the bounced email addresses?

 

Did her husband/boyfriend/significant other answer and didn’t know her name?

 

Did you tell me you didn’t know why I was calling you?

 

Could you be the same person who sent me an email at 3:30AM and then at 4 and at 4:10AM just to make sure I received it and then never responded?

 

So if you didn’t receive a return phone call - yes, first I will apologize that this happened to you but really it might not be my fault.  

 

Adventures in Jumping to Conclusions



Posted by

Michael Jacobs

 

CalBRE # 01165532

P. O. Box 587

Pasadena, CA 91102

Call/Text:  818.516.4393

mtj916@gmail.com

 

 

Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Michael,

We have found that in many instances most people are likely to jump to conclusions rather than giving someone the benefit of the doubt...It is easier!  However, it leaves the one who receives the call miffed!  I occasionally feel that way especially when someone says, I will call you back, I am very interested...and then nothing!  A

Aug 28, 2016 01:00 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

Michael, I received an email at 10pm last night. The buyers asked me if I could show them homes I sent Friday. Issue is they wanted to see them at 9am Sunday morning. I had asked them to give me lead time because it is difficult to make Sunday morning appointments. When I sent them back an email at 10:02 letting them know I could not make appointments for 9am because most offices do not even open till 10am...or even noon they said it sounds like I just do not want to work that hard???? Not sure how many Realtors would have even replied at 10pm on a Sat night...but many folks believe they are your ONLY client. I am going to bet you made no mistake at all!

Aug 28, 2016 01:22 AM
Greg Large

I am grateful when people reveal what jerks they are at the very beginning so I do not waste my precious time in their miserable presence. It is a blessing in disguise.

Aug 28, 2016 06:37 AM
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Michael, sounds like my typical day when I put a rental on. I list them, then take a deep breath. 

You have to wade through piles of crap to get to the good stuff!

Aug 28, 2016 01:26 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Thanks very much for stopping by and your comments.  Life in real estate involves a lot of "stuff" that we all have experienced -- sometimes it just feels good to share.

Lise Howe -- I did think of that as well -- sometimes, it's good to dodge a certain people.  Sooner than later too.

Ginny Gorman -- once it goes out to certain websites -- what happens there is often a mystery.

Yikes Jeffrey DiMuria 321.223.6253 airRErealty.com --- don't you love those kinds of emails?   

I know Andrea Swiedler -- I understand the frustration of potential tenants --- it's as or more competitive than buying in some ways.  

 

Aug 28, 2016 02:17 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

We all know what can happen when we assume certain things.  It's in the same realm as jumping to conclusion.  And, yes, it can be frought with adventures!

Aug 28, 2016 04:02 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Michael,  I am with Bruce Walter on this one.  I'll add that rude and disrespectful people are not in my top list of those I like encountering.  We can add "crazy" to that list as well.  Happy Sunday! 

Aug 28, 2016 04:35 AM
Belinda Spillman
Aspen Lane Real Estate Colorful Colorado - Aurora, CO
Colorado Living!

My first question is "what's a land line?"  ha ha

Some people are just so darn rude.

I remember getting a call from some woman on Christmas day (which I didn't answer) and left me a message saying she was calling about a house I had rented and she needed a call back that day.  I thought maybe she lived in a cave since she didn't realize it was Christmas and NO I don't do property management so I din't call her back that day.  The next morning she called bright and early axing me why I never called her!!!

Need I say more.

Aug 28, 2016 04:51 AM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

LOL Belinda Spillman's 'what's a land line?!'

I have found myself explaining these 'things' that could have happened on several occasions as well.  When they respond as your caller did, I thank my lucky stars that I was forewarned and add them as a 'do not answer' caller to my phone.  This is not the kind of buyer or seller that I want to work with! 

Aug 28, 2016 06:18 AM
Laura Allen, Lake Tahoe - Truckee Real Estate for Sale TahoeLauraRealEstate.com
Coldwell Banker Realty, Tahoe City, CA (530) 414-1260 - Tahoe City, CA
Tahoe Real Estate Agent Helping Buyers and Sellers

Michael Jacobs - You do so many things well and following up is one of the things you do best.  If someone doesn't want to give their name when they reach you, chances are, they didn't leave you a message from the beginning.  Just saying...

Aug 28, 2016 07:07 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Belinda Spillman --- I'm sure you said more...lots more.

Very true about those lucky stars Debe Maxwell.

I admit that stuff can happen but her attitude spoke volumes  Laura Allen, Lake Tahoe - Truckee Real Estate for Sale www.TahoeLauraLuxuryHomes.com.  She may have left a message but to not answer "what's your name?" was a bit odd. Finding rental/lease properties in our market can be quite challenging as evidenced by the number of calls I received and the showings that took.  

Aug 28, 2016 07:34 AM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Michael - We only use our cell numbers and this still happens to us. I'm pretty sure we don't miss notifications - it could happen, but we haven't seen it. And yet... And if we do manage to make contact with a message like this, it isn't rare to have it accompanied with a bit of rudeness.

Aug 28, 2016 11:30 AM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Michael

Sometimes we just flat out don't know what happened . . . . All we can do is our best.

Good luck and success.

Lou Ludwig

Aug 28, 2016 12:44 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Michael  generally this does not happen  but it has happened once or twice and what can I say "oh well"  I am obsessive compulsive about quickly getting back so when it does not happen it might have not been my fault either....BTW our phone system works in a way that if some one calls I get notified rather than transfer ed directly to me... which saves a lot of this type incidents, Endre

Aug 28, 2016 01:57 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Dick Greenberg -- my cell is my primary number but some sites seem to pick up the office number.   

You're right Lou Ludwig, we don't always know the reason -- doing the right thing pays off over time.

It was definitely an "oh, well" moment Endre Barath, Jr.

Aug 29, 2016 01:54 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Myrl Jeffcoat -- ah yes, that ol' a-s-s-u-m-e thing once again.    

Aug 29, 2016 02:10 AM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hi Michael Jacobs, can you just imagine what it would be like to work with this person? We can't win them all and that is OK. I received an email after midnight on Saturday from a seller asking for a CMA, I called him at 10:00am on Sunday after responding to his email at 6:00am which he didn't acknowledge. He was rude and told me he already found an agent as I didn't respond in a timely manner. I'm glad he found an agent, good luck.

Aug 29, 2016 03:09 AM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Hi Michael, sorry for all your trouble and all you were trying to do was provide service to this "client".

Aug 29, 2016 03:35 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Beth Atalay --- it's interesting the perception of some people as it relates to "acting in a timely manner".   Next!

Vent over, Noah Seidenberg --- this kind of thing happens.  I quickly  move on but I' thankful for the "blogging" idea the situation created.  

Aug 29, 2016 03:49 AM
Beth Atalay

I know some advertise 24/7 service, fortunately, I'm not one of them Michael Jacobs.

Aug 29, 2016 03:53 AM
Michael Jacobs

Claims of 24/7 service bugs me Beth Atalay --- is it really even possible?    Kind like giving 110%.    Hyperbole.   

Aug 30, 2016 04:32 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Well she gets no sympathy from me. I've lost most of my patience dealing with phone calls lately. People can be so annoying!

Aug 31, 2016 05:51 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Michael, we do get some strange calls, and they can be obnoxious too!  

Jan 31, 2022 07:20 AM