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Cut Down Complaints!

By
Real Estate Agent with Associate Broker at Berkshire Hathaway Home Services Georgia Properties 256152

Everyone would rather avoid needy clients. You know, the ones that call you every ten minutes with a question, suggestion, complaint, and are rarely positive. We've all had them, and we'll have them again.

I used to deal with unions and skilled workers. I was always courteous but firm with them, got to know their families, and tried to treat them as partners, whether it was the union business agent, or the floor boss. Most importantly, I always made time to talk to them, either about concerns or the football game on Sunday. I was described by one of them as "not always right, but always fair". I'll take that!

My point is that when we gleefully grab that listing contract, we should promise to call them at a specific time every week. That way, they can collect and consider all their questions and concerns so we can deal with them at one time. If we do that, it appears to the client that we do care and are not waiting for them to spur us out of bed in the morning. The amazing part is that most of them actually do stop the calls, and sometimes they think about it a bit and decide the problem isn't really a big deal afterall.

I've done it both ways, and this is easier. Wish I could say I invented this idea, but like a lot of things it was someone else who taught me!

Comments (2)

Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

Consistent  and regular communication can proactively solve many issues! Nice post.

Aug 31, 2016 08:24 AM