Do you give honest feedback?

By
Real Estate Broker/Owner with WHISPERING PINES REALTY 20398180

An agent from a house that Showed last week called me and said I didn't have to be so mean in my feedback.

I am never mean, but I don't lie about it either.

I asked him why he thought I was mean.

He replied because I had pointed out many issues and it upset the client who got the feedback directly from me.

I told him that may have been his first mistake in letting the clients get the info before he got to see it.

 

I was not mean and I remember the showing well.  My clients were anxious to see this home.  When got there on the surface all looked really nice.

Then we started looking closer...

Around the back side of the home the wood siding was rotting in places and a heavy coat of paint tried to cover it up.

There were rotted boards on the deck that if you stepped on them you would have fallen through.

2 windows that were singlepane were painted shut.

 

I wrote the review just like I did here only it was a bit longer.   It was being portrayed as a renovated home and ready to move in. There was a claim of money spent to make the home nicer, but much of it was general maint.   Even the appliances were very old and worn.

 

If you ask for feedback be ready for the truth.  Otherwise don't ask.  You may not like what you  hear.

 

Comments (23)

Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning William.  I rarely go into in-depth feedback when I get the regular form requests.  But, on occasion when the individual calls or asks personally, I will give them the details to the best of my knowledge.

Sep 08, 2016 09:33 PM
Vern Eaton
Askov, MN
Realtor 651-674-7449

What good is feedback if it isn't honest.   That is just a waste of time for all .

Sep 09, 2016 11:30 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Sounds like you gave then much more of an evaluation than they were looking for, were they expecting a bunch of compliments?

Sep 09, 2016 03:42 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Bill- it seems to me that if everyone "played nice" with their feedback, that would be of no use to the Seller.  I'm sure you were kind but honest. 

Sep 10, 2016 04:12 AM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

                                   thank you William Feela 

Sep 10, 2016 11:48 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning William Feela,

Giving honest feedback is always preferred even if it's not what we want to hear.

Sep 10, 2016 10:32 PM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning William. I do not go into detail about negative issues unless asked to be specific. Then they get the facts, only the facts! Enjoy your day and do not hold back!

Sep 10, 2016 10:37 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning William. I am always taken back by feedback discussions. It has always been my feeling that if the listing agent didn't know the home better than anyone else, the sellers had hired the wrong agent.

Sep 10, 2016 11:28 PM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

In Real estate if client has no complaints consider it well done. Feedback is not something I expect from everyone. 

Sep 11, 2016 01:51 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi William

I have had similar situations a couple of times when the agent, and proabbly the sellers, didn't like the feedback. I try to be diplomatic but also honest when I do share feedback. Sometimes the message is simply not what the sellers want to hear.

Jeff

Sep 11, 2016 02:33 AM
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

What's the point of asking for feedback if you aren't interested in hearing it?

Sep 11, 2016 04:06 AM
Diana White-Pettis
Bennett Realty Solutions - Upper Marlboro, MD
GRI, CDPE, CNE, WHC Upper Marlboro Homes for Sale

I provide "honest" feedback in a diplomatic way and ask for "honest" feedback.  I have found it helpful for me and my clients and hope my reponses have been helpful to other agents and their clients.  If you don't want feedback, why ask for it?  Great post!

Sep 11, 2016 04:19 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I actually don't provide feedback unless it's in the way of an offer.  If I'm working with buyers their opinion stays between them and me unless they say otherwise.

Sep 11, 2016 06:20 AM
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

I usually tell it in the words of my buyer.  If the seller is offended, he/she needs to be reminded that this is someone's OPINION of the house.  Constructive criticism is sometimes helpful.

Sep 11, 2016 07:47 AM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

William Feela - this is something that the listing agent MUST prepare sellers for.

If you expect the buyer's agent to tell the truth, they should be ready for the truth, too.

Sep 11, 2016 01:46 PM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

I always provide good, honest feedback. They asked so I'm not going to sugarcoat it. As an aside, my sellers receive the feedback when I do. Sellers want the feedback, I'm not going to make bad feedback, look better. If I think the feedback is unwarranted, I tell my sellers to disregard and that the agent doesn't know what he's talking about. 

Sep 12, 2016 10:24 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

I am always tactful but honest in giving feedback;  most agents take it in the spirit it was given but some try to argue and "sell" the property.  I just tell them not to ask for my opinion if they don't want it. 

Sep 29, 2016 12:46 AM
David Alan Baker Laveen & South Phoenix Realtor
Keller Williams Realty Phoenix - Laveen, AZ
Your local Expert

Problem with asking for opinions, is you may not like what you hear.  If you don't want to know, then DON"T ASK.

Oct 05, 2016 10:08 AM
Dwight Puntigan
DRP Realty, LLC - Saint Peters, MO
Dwight Puntigan

Many sellers are like my son.  My advise means little to him until he hears it from a third party.  

Oct 08, 2016 12:22 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

When a listing is sitting on the market with numerous showings and NO offers , Somebody needs to tell them what's wrong !

Oct 18, 2016 11:16 PM

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