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Sometimes a Buyer Sale Really Teaches You Something!

By
Real Estate Agent with HomeSmart TRG License #115423

As a REALTOR, I focus on helping my Buyer clients purchase a home.  From writing contract terms that will satisfy the Seller and compete against others in the current market, the hardest part of finding the perfect home is getting your offer accepted by the Seller!


Sometimes I show clients a few homes and they find just the right one right away. And sometimes I spend 6 months showing them 50 or more homes before they finally find just the right one.  Each client is different!!

When they finally find the right one and finally get an offer accepted, the focus becomes following the contract deadlines and doing what it takes to get them to purchase their home.

The most roller-coaster ride part of the process is getting the home inspection done (besides the loan process, but that's not in my hands).  You never know what is uncovered and what will show up in the inspection.  But, once the repairs are negotiated, and the Buyer is satisfied with the property and negotiations, things smooth out considerably and you move forward in the home buying process.

I truly focus on how to keep my clients on track and how to get them closed and into their new home!  I've never experienced a transaction like one that had recently.  A buyer had a property inspection, was okay with what was negotiated with the Seller.  The Buyer picked his own inspector and coordinated the entire thing himself.  This was a cash sale and it got delayed due to extensive liens against the property when it was purchased in a foreclosure.

It was a beautiful home, exactly what the Buyer wanted and needed.  It matched all of his criteria and he was excited to purchase the home.

As the sale went from a quick 10 day close to a 30 day close the Buyer started getting cold feet about day 20.  The Buyer started to panic and decided that they didn't want to go forward to purchase the home.  However, we were still in contract, and they had signed the extension, which had 10 days left.

The Buyer made up his mind to cancel, but didn't sign the cancellation.  Meanwhile, 7 days before closing, we were given the all clear from the title company to close.  They had received all the lein demands and were ready to clear the title at closing.  The Buyer was informed that the sale has progress farther and that they were cleared to close.  

Waiting, waiting, waiting, the Buyer didn't respond all weekend and told the title company on day 5 before closing that he was canceling, but yet, still didn't sign the cancellation document.  Everything was at a standstill, the Seller was informed and the other side was not happy.

The Buyer didn't listen to me or my Broker.  We told him that our best advise is to purchase the home and if he doesn't like it, sell it in 6 months for a small profit.  It would be better to do that than to loose the good faith deposit.  We also told him to contact a real estate attorney because even though the Buyer thought it was fair to split the deposit money 50/50, the Seller did not agree (we heard that verbally from the listing agent).  We told the Buyer what would happen and that he would loose his deposit money if he canceled and didn't purchase.

Finally 3 days before closing was due to occur, he signed the cancellation.  The Buyer didn't have any grounds for canceling and the Seller said they would keep the deposit money.  The Buyer didn't like that at all (even though I warned him that's what would happen).  The Seller said that the Buyer could still purchase, and really wanted the Buyer to purchase the home.

The COE date came and no response from the Buyer.  At this point, there is nothing I can or could do.  The Buyer choose their own path and had to deal with the consequences of it.  Strangely, the Buyer called about 5:15pm, after the title company was closed and said that they changed his mind and wants to purchase the home.

Wow!  What a roller-coaster this has been!!  I contact the listing agent, they are leery of the Buyer, but they contact the Seller.  We were able to negotiate an extension and the Buyer had to pay an additional $2,000 for the delay.


The Buyer finally fulfilled his obligations and purchased the home on time, per the extension.  What a strange transaction it had been!

I've never focused on how to get out of a contract for my clients.  I've always focused on what to do and how to stay in contract.  Of course, I've had the occasional back-out before the contingency removal is due up, so that I understand.  But, trying to get out of a ratified contract, with no grounds for canceling was a new experience for me!  Each Buyer is different and unique!  I certainly learned a lot from this transaction!!  I learned that the control of the Buyer & Contract goes out of my hands once the Buyer decided to go against their word and cancel.  The Buyer has no rights when canceling (I knew that, but never experienced it before in all of my 13 years of Real Estate).  As scary as it was, giving them advice to contact a real estate attorney is what was necessary.  While he said he was going to contact one, I have no idea if it ever happened.

I hope and pray that I don't have another client that makes such a radical decision while under contract ever again in my life!  It was such a roller-coaster ride for 14 days (we got a 4 day extension).  I've never experienced anything like this and I really don't want to again!  Hearing the word attorney, is a bit scary, but knowing that it was not my fault was beneficial.  Changing your mind while under contract, does create a lot of problems, not only for the Buyer but also for the Seller and the real estate agents who trusted you to purchase the home that you agreed to purchase.

Lessons learned for sure!!  I'm always learning and growing as I go through my Real Estate career!!  This sale certainly taught me something I've never focused on before - what happens when you truly want to cancel but have no rights to do so.  Something I never truly focused on because most of my clients want to buy the house.  Thankful for learning something new and thankful that he went ahead and purchased the home!!  Real Estate can be a roller-coaster ride for sure!!

Posted by

REALTOR / Broker License #115423
Cell/Text: (425) 292-5000
 
HomeSmart TRG - 304 Main Avenue S., #101, Renton, WA 98057
 
    Certified Real Estate Analyst

Comments(19)

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Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

Sometimes the best course for your buyer is to cancel the transaction - even if there are not legitimate reasons per the purchase agreement. The buyer always runs the risk of losing their earnest money when they do this - which is what the earnest money is there for to begin with; it shows good faith to the seller that the buyer will follow through on their purchase. I can name many times in which a buyer has "changed their mind" and has lost their earnest money. 

Sep 21, 2016 09:32 AM
Bob Stewart
ActiveRain - Mesa, AZ
ActiveRain

Buying a home is a huge deal for many people! I think if we step back and look at it from the perspective of someone that is about to sign papers for the most debt they will likely ever acrue at one time in their life, the magnitude of it becomes more clear. As an agent, you help people through this every day. But as a buyer, they may only do this a few times in their life (and that first time can be scary).

Glad it all worked out! Hope you don't have to experience something similar for a long time! Thanks for sharing this post!

Sep 21, 2016 10:08 AM
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Everyone in our business probably goes through this at least once. And it's truly an awful experience for everyone concerned especially if there is no happy ending.

Sep 21, 2016 11:01 AM
Sham Reddy CRS
Howard Hanna RE Services, Dayton, OH - Dayton, OH
CRS

Thanks for sharing!!!

What happens when you truly want to cancel but have no rights to do so.  Something I never truly focused on because most of my clients want to buy the house.  Thankful for learning something new and thankful that he went ahead and purchased the home!!  Real Estate can be a roller-coaster ride for sure!!

Sep 21, 2016 11:29 AM
Harry F. D'Elia III
WEDO Real Estate and Beyond, LLC - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

Congratulations on your featured article. We are looking forward to the next one.

Sep 21, 2016 09:41 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

I'm glad this all worked out in the end and the transaction completed.  Canceling a deal that is already in contract can be tricky and someone usually loses money.

Sep 21, 2016 09:44 PM
Richard (richie) Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

My first time buy, when I knew absolutely nothing, was intimidating to say the least. What got me was the many pages of small print binding me for 30 years

Sep 22, 2016 12:10 AM
Morgan Evans
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

We always learn so much from the difficult transactions, and this clearly sounds like one of them.  Not pleasant to go through this process, but certainly more experienced now that is finally over with.

Sep 22, 2016 12:22 AM
Terry McCarley
Coastal Real Estate - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL

Glad you were able to successfully close!  I had a similar situation a few years ago and it was also a first for me.  In my case the buyer agreed to let seller keep the escrow deposit in exchange for signing release and cancellation of contract.  I was devastated - not because of loss of commission but because I had NEVER had a buyer lose their escrow deposit but it was totally out of my hands.  

Sep 22, 2016 12:37 AM
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

I had a SELLER do that last year.  Of course, he couldn't get out of the contract.  Buyer got an attorney involved.  It was really ugly.  I truly believe the buyer was in first stages of some sort of dementia, but it was hard to tell.  One day he was up, the next, down.  It truly was a roller coaster ride.  Finally, he called and said he wanted to close.  Who knows what was really up.

 

Sep 22, 2016 02:33 AM
Margaret Goss
@Properties - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

Clearly your buyer must have had some personal issues going on to act so erratically.  I can understand canceling early on, but to attempt to do so for no good reason right at the end is bad for everyone.

Sep 22, 2016 02:35 AM
Mary Hutchison, SRES, ABR
Weichert Realtors, Welch and Company - Kansas City, MO
Experienced Agent in Kansas City Metro area

Quite the story!  I''m sure that buyer was really upset and nervous about his non-decision. I hope he likes the house after all this...and your next transcation is easier!

Sep 22, 2016 05:45 AM
Will Nesbitt
Nesbitt Realty at Condo Alexandria - Alexandria, VA
Nesbitt Realty is a family-run brokerage.

Telephone Renton, WA Katricia Navarrete 425-292-5000 Real Estate Agent with HomeSmart.

Sep 22, 2016 07:12 AM
Kathy Stoltman
Ventura, CA
RETIRED

I sure wish these types of situations did not pop up, but the reality is they do and you handled this like a true professional! Congrats

Sep 22, 2016 08:43 AM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

This situation probably will not occur in NC. We have a due diligence period in our contracts. This is a period for which buyers can and usually put up a small nonreturnable deposit. They then get an agreed on period of time to check out the home in any way they wish.  During that period the buyer can walk for any reason without jeopardizing their earnest money. After that, don't close and lose all your earnest money!

Sep 22, 2016 01:05 PM
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Katricia, I felt stressed reading about this transaction.  It sounds like it was challenging for all involved. You handled the transaction well.

Sep 22, 2016 02:13 PM
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Katricia, whenever I'm faced with a situation like that I always do two things: see what the contract says, and recommend that they contact an attorney.

Rich

Sep 22, 2016 10:44 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Katricia, I remember the first time I had a buyer client want out, and I realized that it became my duty to help make it happen, including handing him the papers he had to sign. Ouch!  He did buy a different place from me, and he's referred a lot of other clients to me.  So it all paid off in the long run.  

And yes, we have contests and challenges pretty much every month.  And it's a great way to have fun and win a few extra points!  Thanks so much for your participation. 

Oct 05, 2016 11:15 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

People are the most predicable and often contradict themselves.  Often they are not open and ideas and thoughts are not shared. Sometimes they have another agenda or working with another agent. Very stressful to earn out commission especially home prices have reached to a stellar level. They hope price will come down and are in hurry....

Oct 08, 2016 02:28 PM