What the Hell Just Happened?
Have You Ever Had Issues With Your Website?
So Monday, I updated a plugin on my website. Tuesday, I went to my site and WTF!!!! (Willing To Fix.....what were you thinking!)
Anyway, My website went from fully complete with a beautiful home page and lots of content to a somewhat, okay...really, really, really, disfunctional piece of work.
I have every kind of issue from a completely template to HTTP 500 Errors.
So, being the Website Kinda Gal I am, I went into WordPress and STILL get the HTTP error. Can't fix it if you can't get in, right? Oh, and by the way...I don't look that confused. The look is a bit more hostile!!!
So, googled the error. They say call host. Chatted with host. They say call Template Provider. Chatted with Template Provider (oh! no I didn't! They don't offer phone or chat support!!!). So they sent an email with some stuff and said to go back to the host. The host was no help and sent me a "file" to explain it all. (of course it didn't). So for two days now, I have been back and forth with the HOST and it STILL isn't fixed. Someone may get the crabby face from me today and only 1 star on their rating!!!!
Anywhooooo. Here are some tips for you should you ever have issues with your site...
First thing you do in any situation where you are receiving errors is Clear your Cache and History.
See the three dots that the blue arrow points to? When you click on those dots, a drop down opens and you can choose HISTORY or you can use the shortcut Ctrl + H to open the same window.
Now where is says CLEAR BROWSING DATA, click on that button.
A new window will open and you will have several options to choose from:
.Your first choice will be how far back you want to delete your history. I try to maintain a current history so I get fewer errors but your options are:
- the last 4 weeks (default)
- the past hour
- the past day
- the past week
- the beginning of time
Since I update my history regularly I usually choose the last week. If I were someone who didn't think about it as much I might choose "the last 4 weeks". If this is the first time you have ever done this, I would choose "the beginning of time" and then go with a regular schedule from there.
It is recommended to check the first 4 boxes:
- Browsing History
- Download History
- Cookies and other site and plugin data
- Cached Images and files
The hit the CLEAR BROWSING DATA button in the bottom right corner. Depending on when the last time was that you did this, it can be very quick or may last for several minutes as it deletes junk that will speed up your computer and help eliminate errors.
Once it has finished processing, go to your task that had initally give you the error, Reload, Refresh or press Ctrl + F5 to give you a fresh page and try again.
Same Error? Don't give up just yet....
Do you know how many tech support calls can be eliminated if you just thought to reboot your computer? Tons and tons. Don't just click RESTART. That will eliminate many of the issues you may have but a Hard REBOOOT (meaning shut it down completely) will have a better effect.
Still not working? Call your tech support people. There are several people you should know if you have a small business. Here are a few:
Business Supplies Company and, last, but certainly not least,
Each person plays their part and each is as invaluable as the next when the time comes. But when it comes to a computer issue, only the best and fastest will do. Create a great relationship with each and every one of these Partners and you will normally get better and faster service than those who reach out without a relationship with them!!!
If your Tech Guru can't fix it, they can tell you who can. Then let your VA log in to your computer and tell them to get on the phone with that company and let them figure it out. Your time is too valuable to be sitting on hold with a tech support person(s) who don't know the answer right away!!!