Special offer

Is a handshake enough?

By
Real Estate Agent with Jameson Sotheby's International Realty

There's an active discussion on a Realtor associated thread on Facebook, about exclusive buyer's agency.

The storyline is that a Realtor received an online lead who wants to view a property.  The agent who received that lead has asked the lead to sign an exclusive buyer's agreement.  The lead is refusing... she's asking whether she should show the property, or tell them to find another Realtor.

The back-and-forth over what she should do has been rather polarizing.

Some congratulating her for taking a stand for professionalism, and some saying show her the property and have her sign afterward.

Since this is a national conversation, for those states that require an exclusive buyer's agreement in order to show property... well, of course, you have to have it signed.  But most states of the union do not require a buyer's agreement signed in advance in order to show property.

In our area, we don't see a whole lot of Exclusive Buyer's Agreements in use.  But some agents use them.. in fact they swear by them... while others don't bother.

How are things done in your area?

Posted by

 ALAN MAY, Realtor®   
Specializing in Evanston Real Estate and North Shore Real Estate

Jameson Sotheby's International Realty, 2934 Central Street, Evanston, IL 60201
Office: 847.869.7300      Cell: 847.924.3313      Email: Almay@aol.com

Evanston Real Estate & North Shore Real Estate
Licensed in Illinois

   

Comments(35)

Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Alan, we have three different versions of the Buyer's Agency Agreement... weak to strong.... some agents have them  sign it... I have only done it twice in 20 years... and both times the buyer refused that was my point... I am very good at screening, wetting out the disloyal bunch.... so I do not need to have them sign it... a Handshake is good enough form me, Endre

Sep 29, 2016 02:36 PM
Alan May

I'm of the belief that if I do my job well... they will buy with you.  If they buy FSBO, and don't include you... well, then it's my fault, not theirs.

Sep 30, 2016 12:05 AM
Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH

I generally ask a buyer to sign a facilitator agreement initially...this way I can change the relationship later to a buyer agent if they wish representation, or I can inform the buyer of my seller relationship if they end up choosing to purchase something I have listed (I don't practice dual agency, so would only rep the seller if it is my listing).

Sep 29, 2016 10:45 PM
Alan May

a facilitator agreement... sounds like a state requirements??


 


(nice to see you, Steve).

Sep 30, 2016 12:06 AM
Margaret Mitchell
Coldwell Banker Yorke Realty - York, ME
Seacoast Maine & NH Real Estate

In Maine, we are not allowed to give advice to a buyer unless we have a Buyer's Represenation Agreement.  However, asking a buyer to sign an Agreement before you have shown them any property is like asking to get engaged without a first date.

I will do a day of showings.  Then they can coninue with me or not.

Sep 29, 2016 11:21 PM
Alan May

So when you do that day of showings... you can't say much... huh?

Sep 30, 2016 12:07 AM
Marilyn O'Donoghue
Long & Foster Avalon - Avalon, NJ

Alan May-this is not relating to the Buyers Agency but relates to having someone sign a document before they know or trust you.   In NJ, we have Dual Agency and before we show a property listed by our broker, we are required to disclose and explain the agency relationships.  I won't act as a dual agent without the signature of the buyer on the form.  I explain it is not a contract but want proof I disclosed this information.  I have never had a problem with a buyer signing the form.  Great discussion!

Sep 29, 2016 11:33 PM
Alan May

I think explaining "dual agency" and the pitfalls, therein... it would make sense to get a dual agency form signed.


In Illinois... it is not considered dual agency if it's a listing with your agency, or even your office... UNLESS you are the listing agent.  If it's listed with someone else in my office, that is not a dual agency situation.

Sep 30, 2016 12:08 AM
Donna & Larry Johnson
Keller Williams Real Estate - West Chester, PA
Chester & Delaware County

I use it and I think it is all about how you present it to them. Make them understand that you are 100% working in their best interest. Too many agents make buyers feel like they are just another client and want them under contract!

Sep 29, 2016 11:50 PM
Alan May

I could easily get my buyers to sign one.  But I don't believe in them, (the EBA, not the buyers) and would be unlikely to sign one if the shoe were on the other foot... so I don't ask them to sign one.

Sep 30, 2016 12:09 AM
Terry McCarley
Coastal Real Estate - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL

Not required here in Florida and I don't use them.  I build relationships and have only been burned a couple of times.

Sep 30, 2016 12:47 AM
Alan May

and that's what I find, too.  If you do your job well... (build those relationships and trust) they'll buy with you.

Sep 30, 2016 01:00 AM
Carol Lynn Johnson
Re/Max Elite Realty - Franklin, NC
Residential Specialist

In NC we are not required to get a signed buyers agency until the offer is tendered but we are required to get a verbal agreement BEFORE any confidential info is shared as to whether the buyer wants representation (Buyer's Agency) or wether they do not want representation - which means I would be a seller's sub-agent.  I have been burned more than a few times by buyers who did not stand by their word or 'handshake' so I get signed Buyer's agency agreements up front.

 

Sep 30, 2016 01:26 AM
Alan May

I find it so silly that there are all these local mini-rules.  There should be one set of Federal rules/laws, by which, we all have to abide.


Then there would be no argument.

Sep 30, 2016 02:48 AM
Theresa Akin
CORPUS CHRISTI REALTY GROUP - Corpus Christi, TX

The first thing I do is ask if they are working with another agent/broker, then if  they've been pre-approved. I'm not wasting my time with "Looky Lous". Then explain the IABS and try to get them to sign it. If they have shown me pre-approval or proof of funds, I will show a couple of houses to get a feel for what they want. I will have them sign a buyer rep agreement, if they want to go further having me represent. 

Sep 30, 2016 02:57 AM
Alan May

I have had many transactions that started with looky-Lous that went all the way to closing.

Sep 30, 2016 04:22 AM
John Oman
Newington, CT

Required in Connecticut unless its your agencies listing.  But ultimately Agreement is required to show other agencies listings.....  But not getting paid could come into question....

Sep 30, 2016 03:04 AM
Alan May

if it's required by the state... then there's no question.

Sep 30, 2016 04:22 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

I'm not at agent, but I find the question and the comments so far very interesting!

Sep 30, 2016 05:39 AM
Alan May

I am an agent, and I find the question and comments fascinating.

Sep 30, 2016 06:22 AM
Suzanne Strickler
Realty Mark Associates - Havertown, PA
School is never out for the Successful.

Alan ~ I was involved in a procuring cause situation and have known other PA agents who had the same thing happen to them. The first thing you're asked is if you have a signed buyer contract, there is no point in going on to step two if you didn't. You take your lumps as a "volunteer". I ask my buyers for it on the first time out since then.

Sep 30, 2016 06:58 AM
Alan May

You're right... no point pursuing a procuring cause case, without a signed EBA.   But in my almost 20 years of realestating (yes, it's a word)... I have never had to do so.

Sep 30, 2016 10:05 AM
Chris Lima
Turtle Reef Realty - Port St Lucie, FL
Local or Global-Allow me to open doors for you.

This is great.  Early on, I didn't use the agreement and after spending several months with a couple, they walked into an open house.  The agent did ask if they were working with an agent and they said, "yes" and then the agent asked if they signed an agreement and when they said "no", she sold them the house.  Personally, I would have stopped the moment the couple told me they were working with someone, but not everyone fees KARMA as much as I do. 

So, I now present the agreement very early on.  Sometimes, buyers are hesitant and I simply explain what the purpose of the agreement is.  I will wait a few visits for their comfort level to go up and ask again.  If they flat out refuse after some rapport has been established, I will try and determine if they are nervous or just kicking tires and looking for a tour guide on weekends.  If it's the latter, I will say goodbye and wish them luck.

Sep 30, 2016 07:28 AM
Alan May

I had that happen to me once, very early in my career... my clients (or so I thought) called me to say "Guess what we did... we bought a house... now how do we put you in place?".


It wasn't for a lack of an EBA (the FSBO seller wouldn't honour the EBA, and I would never force those clients to pay my fee)... it was because I hadn't educated them properly as to how to approach an FSBO.


They asked what they should do... and I told them to go ahead with the purchase... I wasn't going to stand in the way.


They have since, sent me three buyers... because they were so impressed with my attitude.  Win-Win-Win.

Sep 30, 2016 10:08 AM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

I have been an ABR (Accredited Buyers Rep) for 20 years.  In my area it is about 50/50.  On first meeting, I explain the difference between Seller Agency and Buyer Agency and I give the buyer an opportunity to go "shopping" with me first before they agree to committing to a loyalty to me ... and I in return, a loyalty to them.  I would say 99% of the time they choose me as their Buyer's Agent.  

Sep 30, 2016 01:51 PM
Alan May

I've been an ABR for about 10 years (or so... can't remember exactly).. but as an ABR, I still don't use/need the Exclusive Buyer's Agreement... and that's worked well for me.

Sep 30, 2016 11:30 PM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I believe in buyer agency and do have my buyers sign the agreement. However, if they don't purchase .. lots of time wasted.  I'd like a retainer

Oct 01, 2016 01:13 AM
Alan May

There are companies, in our area, that do charge a retainer.

Oct 01, 2016 01:47 AM
Lynda White
Bluegrass Homes & Farms Realty, Agent Know How - Louisville, KY
Admin. Mgr., Keller Williams Realty

I've seen agents get burned by not having one. The brief time I was an agent I used one. 

When you said, "handshake," it reminded me of the first real estate broker I ever worked for, about 16 years ago. He was 81 years old and was fussing over how long contracts had gotten to be (6 pages in Kentucky at that time). He said in his day, a handshake was all that was needed. Times sure have changed. 

Oct 01, 2016 02:04 AM
Alan May

I've seen agents get burned by not using one, too.  Fortunately, I am not one of them.


My grandfather used to talk about when he bought his first Ford truck.  Walked out of the dealership on only a handshake.

Oct 01, 2016 02:10 AM
Brian DeYoung
also affiliated with Berkshire Hathaway Home Services Heritage Realty - Ithaca, NY
The Realtor with personal investment background

Relationships based on trust sounds fine, but do you really trust STRANGERS?

since some of my clients START as strangers, I DO use an EBA. In fact, when I personally shop, in an area I dont cover, I look for a Realtor that does use them also, and work ONLY with an agent that will use them.

I have found that my clients who sign them typically 90 percent of them buy within 6 months. To keep my clients at ease about signing them, I show thenm that my PARENTS, daughter, and brother have signed them. I of course trust them.

Once they signed, it makes it easy to tell clients that this is how I work.

I do often take people out ONE time to see if I want top work with them.

Oct 01, 2016 06:56 AM
Alan May

Brian, view it from the consumer's vantage point.  When you first meet, do you really trust strangers?  Of course not.  And yet, the Realtors are asking you to commit to them and sign an exclusive agreement.


Personally, I don't find that reasonable.

Oct 01, 2016 07:18 AM
Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions

Qualifying a prospect that meets my client profile is my first order of establishing a client relationship before securing a buyer agency agreement. By exchanging information and cooperation to achieving their goals and objectives, a client relationship could begin without any reluctance to a commitment and a buyer's agency agreement.

Sometimes, however, opportunities are not what they seem to be or are simply unreasonable to accept and rejecting the opportunity is the best option.  

Oct 02, 2016 06:04 PM
Alan May

sounds like a well-thought-out plan.

Oct 02, 2016 10:52 PM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

We went to a written buyer agency being a must in 2012, but it was reinterpreted this year to state that showing property is not necessarily a duty to a client.  

 

Oct 15, 2016 03:01 AM
Alan May

"We", as in you and your office, or "We", as in the state of Virginia?

Oct 15, 2016 09:01 AM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

I was taught to present  my value, show how I'm different from typical buyer agents and ask for the agreement.

Nov 29, 2016 11:07 PM
Alan May

Some agents know their value better than others.

Nov 30, 2016 06:11 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morniong Alan. I have always believed that any relationship is based on trust, but verifying is good too. I never used an exclusive buyer agency but never showed a FSBO with an open listing.

Nov 30, 2016 03:16 AM
Alan May

true that, Sheila.  When showing a FSBO, I always have the seller sign an agreement to compensate our agency.

Nov 30, 2016 06:11 AM