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Oops...I Missed An Appointment

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

 

What would you do?

It was 1:30 when my phone rang. I answered: 

" Hi, Good to hear from you." 

My future new listing client said

"We were expecting you at noon today!" 

 

Missed appointment

 

How could that be? It was not on my iPhone schedule!

Checking the folder, I found it was in my notes.

She was right. I made an appointment but it was not logged into my calendar. 

 I made no excuses. I forgot!

This, for me, is not acceptable!

I don't make people wait for me. I don't cancel planned events. I am reliable.

Of course I apologized, even suggesting they find another agent.

I would NOT  hire ME  if I forgot to show up! 

What would you do?

 

These  potential future clients were more than understanding, saying:

 "Don't be so hard on yourself.  

We know how busy you are." 

 

 

We have another appointment for next week!

Stay tuned for the follow up.

 

Oops...I missed an appointment!

 

homerome margaret rome 410-530-2400

 

 

Posted by

Margaret Rome
HomeRome Realty
Broker/Owner/Realtor®

Baltimore, Maryland


Sell Your Home With Margaret Rome

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(410) 530-2400
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Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Acknowledging your mistake without making excuses is the sign of a big person. I look forward to hearing how the appointment actually turns out.

Oct 20, 2016 12:33 PM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

You will nail it down next week Margaret, I know you will! And get a new listing too!

Oct 20, 2016 12:43 PM
Margaret Rome Baltimore 410-530-2400

Evelyn Johnston Thanks for your vote of confidence.

Oct 21, 2016 02:06 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Margaret

I feel your discomfort at your missed appointment. I've not missed a listing appointment but almost missed a buyer appointment - the first - boy did I feel badly when they called.

All you can do is apologize and hope they will forgive. We all goof up and it's embarrassing, especially when we pride ourselves on being careful about our schedule and punctuality!

Jeff

Oct 20, 2016 02:04 PM
Margaret Rome Baltimore 410-530-2400

Jeff Dowler It has taken me a long time to miss one. 

Oct 21, 2016 02:07 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

It can be embarrassing when something like this happens, hopefully it only happens once.

I am sure you wont forget to put it in the calendar right away from now on.

Oct 20, 2016 04:12 PM
Margaret Rome Baltimore 410-530-2400

Bob Crane Once is more than enough!


 

Oct 21, 2016 02:08 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Oh wow, Margaret. That's never happened to me yet and would feel like a nightmare if it did! You handled it just right.

Oct 20, 2016 05:41 PM
Margaret Rome Baltimore 410-530-2400

Nina Hollander Should it  happen to you, go ahead and use my same words. 

Oct 21, 2016 02:09 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

I suspect you impressed them with your no-excuses response!  Things like this just happen sometimes and best to acknowledge what happened and move on. 

Oct 20, 2016 09:55 PM
Margaret Rome Baltimore 410-530-2400

Things do happen, acknowledge them and try to say Next. Hard to do when it was my fault.

Oct 21, 2016 02:10 AM
Larry Brewer - Benchmark Realty llc
Benchmark Realty LLc - Nashville, TN

Hi Margaret - I am a very low stress person, unless I'm late for anything. It's just not something that's acceptable to me. So the idea of missing an appointment would probably keep me awake at night. I can tell that it's probably not something that will happen again any time soon.

Oct 20, 2016 10:11 PM
Margaret Rome Baltimore 410-530-2400

Larry Brewer - Benchmark Realty llc 


You are probably always early for everything. Am I correct?

Oct 21, 2016 02:35 AM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Just all another reminder, Margaret Rome, Baltimore Maryland that we are only human and sometimes we are overwhelmed by the workload. Keep plugging!

Oct 20, 2016 11:14 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Sandy Padula and Norm Padula, JD, GRI NMLS#1483386 I was not too busy or overwhelmed...just an oops.

 

Oct 21, 2016 02:36 AM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Margaret - It feels terrible when that happens, and an apology is all you can do, but I'm glad your clients were understanding. Have a great weekend!

Oct 21, 2016 04:49 AM
Margaret Rome Baltimore 410-530-2400

Dick Greenberg Always good to see you. I only take on understanding clients.

Oct 21, 2016 08:02 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Margaret I understand. I would feel terrible if I totally spaced an appointment.  This past year I was going to met a new person at her home but the address I was given was wrong (by the client) we discovered. I went to the wrong home and waited for about 15 minutes. And the house was in the process of being painted etc so it seemed like a house getting ready for market. The lady called my office and they assured her I had left to meet her.  I called her back right away and she raked me over the coals and was very mean actually. I was as pleasant & professional as I could be and apologetic but after listening to her for a few minutes I decided she was not a potential client. I wished her well and let it go.  I'm glad your folks were understanding!

Oct 21, 2016 07:01 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Anna Banana Kruchten You made the right decision. You didn't lose that client, you made room for a more deserving one. The client lost by not having your representation.

Oct 21, 2016 08:05 AM
Margaret Rome Baltimore 410-530-2400

So glad you make that choice.

Oct 21, 2016 10:10 AM
Anna "Banana" Kruchten

Absolutely it was the right decision!! She didn't make such a great choice - I saw her listing it and it's still on the market and marketed poorly.

Oct 21, 2016 09:06 AM
Dianne Goode
Raleigh Cary Realty - Raleigh, NC
Realtor/Broker

I have done the same thing!  We lead complicated lives, for sure.

Oct 21, 2016 10:08 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Dianne Goode I think most of us have done this at some time. And we are so careful with our busy schedules. 

Oct 21, 2016 10:13 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

I always take responsibility when I screw up.  It's the only thing to do.  

Oct 21, 2016 10:14 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Chris Ann Cleland Thank goodness we don't  screw up that often.

Oct 21, 2016 10:29 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Margaret - I am hard on myself too.  I never intend to miss an appointment but one did fall off my iPhone and I apologized profusely.

Oct 21, 2016 10:43 PM
Margaret Rome Baltimore 410-530-2400

Grant Schneider This one 'fell off my phone". Always good to see you.

Oct 22, 2016 12:36 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Oh, dear, Margaret!  I just read your post about not answering your phone and scaring the wits out of your children!  Sounds like you need a vacation!  Um, without your phone!

Oct 22, 2016 12:22 PM
Margaret Rome Baltimore 410-530-2400

Patricia Kennedy  Um, not going to happen. 

Oct 22, 2016 12:37 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

And of course you took responsibility for the goof-up!  Good for you.

Oct 22, 2016 12:23 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Patricia Kennedy  Did I tell you that I really really like your new picture!!

Oct 22, 2016 12:38 PM