Watch Out for this Short Sale Approval Confusion

Real Estate Broker/Owner with Realty Works Temecula BRE No: 01233850
Here's a common email I get during the short sale process...
Hi Sidney,
  I just checked my mail at the house and found a letter dated June 11, from a lady by the name of Debra Gorham at HSBC with the subject "short sale assistance" declining the short sale offer because they have not received all of the required documentation. 
   I don't know if this is old information, we have been out of town for a few days and haven't been at the house to check the mail. Is there any documentation we need to provide? 
  I can bring the letter over to you, along with any documents needed, but it will have to be tomorrow. 

And here's my usual reply to this confusing Temecula short sale predicament...
Not sure why you received this letter. Please get it to me for your file. I think this is just another case of the banks right arm not knowing what the left arm is doing. I see it often. It's hard to explain but...
The left arm has good news!
Today I received your short sale approvals, from both lenders!!
I will be sending you tomorrow both the approval letters. Are you ready to close?
Sidney Kutchuk
This can happen to your short sale in Temecula CA too!
The best way to go about this is to have me, the best Temecula short sale specialist, working with you. You can be sure that I'll stay on top of the situation every step of the way. You can also visit my website for more tips: 
You can have confidence in my ability to help you. I’ve been helping homeowners in Temecula CA for over 17 years. Call me, Sidney Kutchuk, at 951-217-6745 today. I specialize in timely and completed approved short sale closings, with minimal impact on your credit and no drama. 

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