Nvrwrong - Lesson Learned
A friend of mine, who is married to a surgeon, bought her hubby a personalized license plate years ago, "Nvrwrong." It took everyone NO time to understand what it meant (NEVER wrong) as we know him well! We thought it was the funniest plate we had seen around Charlotte!
I also have a personalized tag and when was approaching my car after a client meeting, I thought of our friend's tag - I know someone who could use it more than our friend...and if there are 2 available, well, I have great candidates for them both - maybe NVRWRNG2!
Trying to save deals is what we do and sometimes, no matter how pre-emptively we strike, it's just not enough!
I much prefer a healthy debate than an arguement and to have someone shout at others that they 'KNOW' what they're talking about - when in reality, they don't - can be very frustrating to everyone! They are the 'nvrwrong' type - we all know them! When doing a business transaction with them, you really have to uber-prepare your clients...and sometimes the other agent.
I had a really nice sale that was very close to falling apart simply because of that mentality...and it was over a $100 repair that didn't REALLY need to be done!
What would you do? Probably the same thing that I tried to do - time is money and putting them back in the car is not an option. We sould step in and pay the $100 for the repair and move on, right?
WRONG! Not this buyer! The buyer refused to allow me to pay for the repair - vehemently - you know, the NVRWRONG type of response! Not only that, the other agent wouldn't pay for the repair to be made and allow me to write a personal check to cover the cost. OH BOY, TWO NVRWRONGs in one transaction!
I had explained - adnauseum - the monetary costs associated with this deal terminating to BOTH sides and they had been at a stand-off for a full week. FINALLY, I set up a meeting with both of them, face-to-face and guess what? They BOTH responded to a simple spreadsheet that I created to share the costs associated with termination! Mind you, I had reviewed the numbers with both of them previously, one-on-one but, they didn't have the spreadsheet in front of them until our meeting.
Sometimes it's the simple things - being face-to-face and having the visual to get your point across. In this case, it shouldn't have taken that much effort, seriously. I put a lot of thought into how to get my message across to these two "Nvrwrong'ers" and decided to make one final attempt at salvaging the deal. Thankfully both responded but, I knew if I could only get one of them to see my point, that's all it would take! Instead, I walked away from the meeting feeling relieved - I had convinced them both to meet in the middle and move forward.
If you see yourself as one who is 'Nvrwrong,' sometimes listening is the best medicine to cure your syndrome! Try it - you and everyone you come in contact with will appreciate it!
© Debe Maxwell | The Maxwell House Group | CharlotteBroker@icloud.com |Nvrwrong - Lesson Learned