Etiquette In These Days Of Back-To-Back Showings.

Real Estate Agent with Benchmark Realty LLC, Nashville TN 615.516.5233 TN 221117, 299512

These times of multiple offers, preceded by back-to-back showings on the same property, call for agents to be professional, courteous, mindful of the security of the property, and protective of their client’s right to view the property without feeling pressure from the next agent who wants in.


Some agents, having been told by the showing center that multiple showings are scheduled, will lock the front door behind them so that their clients can see the property in peace without pressure of other lookers coming into the house behind them. 


Locking the door is also a security consideration, as passersby who have seen people going into the house may just decide to wander in also. At some properties, these days, it is like a three ring circus with people wandering around.  


Putting the key back in the lockbox, rather than just handing it to the next agent, helps alleviate liability, as the next agent has to use their card to retrieve the key from the lockbox. If the box shows your card as the last entering agent, and something is damaged in the house during their showing, who do you think will be held accountable? This is a time to follow the rules, not to be a people-pleaser. 


If you get to the house during your allotted appointment time and there are other people inside,  step inside the house and find out who the agents are, and who has the key. Assess the situation so that your buyers feel like you will take care of them in these crazy buying times. There have been times when NOBODY knew who had the key. It was still in the door. 


On the other hand, we have schedules with our buyers, and waiting at one home when we have an appointment may make us late the whole day. Flexibility is sometimes called for. You may be comfortable asking an agent who is in the house with buyers which part of the home they have seen, and ask 'if is it OK if we start where you have already been.’ 


The main point is to be courteous, professional, and give the buyers a sense that you can take care of them in this slightly chaotic market. 

Posted by

Sarah & John Rummage, Realtors®
Sarah Direct: 615-516-5233
John Direct:  615-945-1838

2500 - 21st Avenue South
Nashville TN 37212
Office: 615.432.2919 

 Email me to receive a current list of any type property in the Middle Tennessee area. Write a short message about what type property you are looking for (for instance, 'condo downtown,' 'single family home in Belle Meade,' etc). 

Sarah is your Nashville, Middle Tennessee, USA, realty specialist. She specializes in executive homes. Also, seniors' downsizing, foreclosures, bank REO & Fannie Mae properties, investor buying and selling.  


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Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I hope all agents will read this post. Thankyou for the great advice.

Dec 11, 2016 01:53 PM #1
Jeremy K. Frost
Keller Williams Realty - Dripping Springs, TX
Associate Broker, ABR,CNE,CRS,ePro,PSA,RENE,SRS

This is a fantastic post. Thank you for sharing and best of luck!

Dec 11, 2016 03:25 PM #2
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

There is no etiquette in our Profession, or I should say there is very little.   If I get to a home at my time and another agent shows up I keep the key and lock the door.

Dec 11, 2016 03:29 PM #3
Sarah, John Rummage
Benchmark Realty LLC, Nashville TN 615.516.5233 - Nashville, TN
Love Being Realtors® in the Nashville TN Area!

William, we sometimes wonder why the listing agent doesn't just stay in the house the first day of showings to monitor things for the seller's sake, especially if the phone is ringing off the wall, or email notifications are coming in, with showings. 

Dec 11, 2016 03:59 PM #4
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Here we often have multiple agents showing a property at the same time, and nobody really seems to mind.  We try to work it out so we’re downstairs when they are upstairs, and everyone seems to make it work.  

Dec 18, 2016 04:03 PM #5
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