Service is not dead and what we can do for others

I am done with Charlene in Jupiter Florida getting ready to do our annual Christmas with her family. Christmas shopping is easy for this family because we all love Apple gift cards so for us it is a zero sum game, we give cards we get cards. What we enjoy most is being together, eating a lot of seafood, and seeing celebrating Christmas in 80+ degree heat, but that is not the point of this.

We went to check up on our insurance on the condo because of dodging two hurricanes this year including Hurricane Matthew that really caused damage in South Carolin but turned just slightly east to prevent the expected 140 mph winds. We are a five minute walk from the ocean so it could have done a number on our condo so we wanted to check our policy to make sure, and so this post is about how an insurance agent made us feel at home, gave the right and correct explanations, and went beyond the call of duty.

Michelle let us know that our coastal flood policy had a $400 deductible for hurricane damage and what the limits were for interior coverage for a total loss. In going through it we knew that the furnishing limit was too low and $22 later we were where we needed to be. She also said that she was already checking other companies about our February renewal and wanted to make sure we got the best coverage. She also could have easily said go with an owner policy since we are here at least 90 days out of the year but it be a problem since we do short term rentals so don't go cheap and have issues.  She also loved Henri the poodle, and this was a big scoring point for us worth at least 500o AR bonus points.

But here is where someone gives you a little bit more. We told her we wanted to shop a car down from Oklahoma in April and have never done that. This is where she recommended a shipping service that had insurance for damage in the transfer, had us talk to another agent in the office who handled car insurance to give us the details on when we needed to get a Florida policy, and then gave us $30 in gift certificates to Publix Super Market. My question to everyone here is when this happens to you in a field unrelated to ours, do you ask yourself whether this is how people leave you after the sale thinking that our service is exceptional and not just good? When service people volunteer help that is important without asking to give it, doesn't it make you happy? We should always be the total resource to make our clients happy. It's not just about closing the transaction that gets us referrals.