Those Tricky Points and What Time Is It?

Services for Real Estate Pros with ActiveRain Corp.

As many of you are aware, we have recently had an issue with points for logging in, commenting and even blogging.

As best we can tell at this point, something is off with our interal clock that keeps track of scoring and determines the start of a new day. After some rudimentary checking (meaning by me, not by our developers) it appears that somehow, some aspects of scoring are being based off the time in London, whereas historically ActiveRain's scoring system has always been based on Pacific time.

The primary reason that this has persisted was that this bug jumped up in the middle of the recent redesign efforts for profiles. We have no question that the developers will get this bug fixed as fast as they can, but we had to make the tough decision to keep them focused on finishing the profile work instead of dropping all of that to find the point bug.

Since this team is relatively new (only on the project since earlier this year), we never know how long diagnosing, and then fixing, different bugs can take. As a result, we felt keeping our heads down on the redesign was important.

One of the main reasons we made this decision is that it is our belief that once the bug is fixed, the system will go back and score things that may have been missed because of the timing issues. We have algorithms that run instantly, hourly, daily, weekly and monthly to track different scoring events. So, in theory, once this is fixed, scores for events that were missed should re-factor and leave everyone with the proper level of points.

Please be aware that we are aware, have now focused effort on finding and fixing the issue, and are sorry for any confusion this may have caused.

Also, there are a few people who have reported this over the last few weeks who never received a response from us. For this, I am personally sorry. 

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Comments (76)

Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Bob. I knew something was up because I noticed early on and you told me.

Dec 20, 2016 06:24 AM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

It is a monumental task going through all that coding and totally undersatnd staying focused on the profile redesign. I am not seeing the entire system miscalculating the time. The start of the day is the one that is off. Scheduler seems to be back on track.

Dec 20, 2016 06:32 AM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

I am aware that you are aware, and that makes for a lot of awareness. Thank you for keeping us connected and aware. 

Dec 20, 2016 06:54 AM
Patricia Kennedy
RLAH@Properties - Washington, DC
Home in the Capital

Bob, anything that can wean me from my points addiction is a good thing!    We need to talk about this again!

Dec 20, 2016 07:01 AM
AJ Heidmann ~ CRS
McEnearney Associates, Inc. - Alexandria, VA
YOUR Alexandria & Arlington, VA Real Estate Expert

Thanks for letting us know the scoop and looking forward to the system picking up any missed points.

Dec 20, 2016 08:03 AM
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

The world of real estate is always in a special time zone so it will all be okay when we get there.   Thanks for the update.

Dec 20, 2016 08:06 AM
John Marshall - FORE!
LoKation Real Estate - Cherry Hills Village, CO
Specializing in Golf Course Properties

Points Schmoints.... I thought you were going to say it's 5:00 somewhere, so lets celebrate. Cheers!

Dec 20, 2016 08:13 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Thanks for letting us know,  It is a problem but  figure you will fix it sometime.  You all do a good job anyway if no one tells you!


Dec 20, 2016 09:03 AM
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Thank you for the update!  

Dec 20, 2016 10:31 AM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Thank you for posting this.  This has been an issue for some time and I'm glad you have it in the plan to address it.  I agree too, finish the profile work then squash the bug.

Dec 20, 2016 11:13 AM
Lauren Williams, CPO
Casual Uncluttering LLC - Woodinville, WA
Professional Organizer: Puget Sound homes

Thank you for keeping us informed. No one can do eveything at once!

Dec 20, 2016 11:29 AM
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Thanks for the update. Always better to get out in front of problems with the user community.

Dec 20, 2016 01:27 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Still charging forward points or not, need to keep up the habits.

Thanks for all the work you do to keep this ship running Bob!

Dec 20, 2016 02:14 PM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

We can deal with Greenwich Mean Time; no problem. Ta ta.

Dec 20, 2016 03:44 PM
Libby Cousins
Extraordinary Processing - Spokane, WA
Contract Mortgage Processor, licensed in WA

I agree that points are secondary to the more important aspects of ActiveRain. That being said, I am glad that I am not going crazy as I noticed that not each day has received credit. Now I know it isn't me! :)

Dec 20, 2016 04:46 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I'm not worried. I know you guys are on it  Have a Merry Christmas.

Dec 20, 2016 05:09 PM
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA.

Thank you for keeping us updated - Best wishes for a fantastic holiday!

Dec 22, 2016 11:08 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

I love how you guys are always trying to stay on top of what's going on for us!

Dec 28, 2016 01:21 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

Thanks for the update, keep working on it, it's still goofed up. 

Jan 22, 2017 03:42 PM
Carol Wilson
Your $imple Home - Toronto, ON

Thank you, Bob, for your commitment, your candor and your heart.

Feb 04, 2017 07:39 PM