Keeping in touch in Cody, Wyoming

Real Estate Broker/Owner with American West Realty & Management 12599

Larry Johnston challenged us to write about new ways to stay connected. My first response? I have trouble disconnecting and now you want me to find new ways to connect?!?


The image above is a joke (sort of). Even though we are in the small town of Cody, Wyoming, we do have access to all the latest technology and I try to take advantage of it. Unfortunately, many of my clients do not have email or internet, or they are just too busy to use it regularly. I could post 10 blogs, send a dozen emails, and every other trick in the book and they may never see any of it because they have busy lives and communicate by other means.

As a property manager, I send monthly reports to all my owners showing their account activity. I email them regularly and send newsletters quarterly. I update my facebook, web page, and ActiveRain with useful information. I am constantly available via phone, email, our web site, text message, facebook, etc. But am I really communicating?


The problem is that I'm "talking" a lot but I'm not really listening. I spout off information faster than Old Faithful spits water, but it's pretty much a one-way street. I just wrote a blog (Pencil or Pen) that touches on the subject of adopting new technologies or systems and we forget about what has worked in the past. For me, I've taken these new forms of communication and used them to speak faster, better, and to a wider audience than ever before. But along the way, I've forgotten how to listen.

So my "new" technique for staying in touch with clients? Get back to the basics. Talk to people by phone or face-to-face. Stop making every communication an update on the market or about their financial report. Spend time getting to know them, ask about their kids, and let them know they are important to me as people, not just a paycheck.

I'll save the smoke signals for another day.


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                                 Real Estate Sales                                          Property Management

Nathan Gesner, American West Realty


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Evelyn Kennedy
Alain Pinel Realtors - Alameda, CA
Alameda, Real Estate, Alameda, CA


I find that listening is the hardest thing to do, since I have so much to say myself.  By the way,  I love the pictures.  Happy Holidays.

Dec 25, 2016 09:38 PM #1
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Hi Nathan and Angie Gesner ,  One thing for sure, the smoke signals get their attention, but they have to read the messages being sent. In our business, we do whatever it takes for the circumstances involved.  I agree with your plans, as most people prefer and respond to personal contact. Thank you for sharng your ideas in my December contest.

Dec 26, 2016 07:48 AM #2
Joni Bailey
Berkshire Hathaway Home Services - Anderson Properties - Huntsville, TX
Your Huntsville / Lake Livingston Area REALTOR®

I'm in a small town too and face the same challenges as you mentioned. And even small town folks have busy lives. So it's hard not to "interrupt" their routine. I do pop bys... and they love them! I hang them on their door so I don't interfere with what they are doing. I'm trying to get back into the Rain this year. Maybe I'll post  community posts about each months pop idea and see if other people do the same things. Maybe I can get some new pop by ideas. :)

Dec 30, 2016 07:08 AM #3
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Nathan Gesner

Broker / Property Manager
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