Things That Can Happen During a Scheduled Home Tour

Real Estate Agent with Long and Foster REALTORS®, Gainesville, VA VA License # 0225089470

Things That Can Happen During a Scheduled Home Tour

Representing both buyers and sellers in my job as a Bristow, VA Real Estate Agent, I have many experiences on both sides of transactions.  Let me clarify, that doesn't mean I have, or will ever, represent both sides in one single transaction.  Not going to happen.  Dual Agency is what that is called and the only person that wins is the agent.  The agent gets paid twice and the clients get less advocacy.  That's a separate discussion, and one I always have with my buyers and sellers as we begin our working relationship.  The point of this post is to share things I have encountered with buyers, while showing property, to sellers.  

Every time I have a listing, sellers will undoubtedly get annoyed when buyers and their agents are late, early, don't follow show instructions or don't show up for scheduled appointments.  Professionally I see no excuse for not making appointments and following instructions, or letting sellers or their listing agents know that you can't make  it.  Giving notice is something that any buyer's agent can easily do, even when running early or late.  This really is to give some insight into the reasons buyers may be running early or late.  Understanding the why allows a seller to have more empathy and therefore, be more cooperative for the early and late scenarios.

Let's start with reasons buyers run early.  First of all, you may have an inexperienced agent who has no idea how long to make each appointment.  These agents may not know how long their buyers typically look at a house. 

Sometimes buyers decide right away they don't want a particular house.  You may have scheduled four listings to see, and if the buyer doesn't even make it past the living room in the middle two, well, you are going ot run early for the last house.  Heck, I've had buyers let me know as we pull up to keep driving.  The curb appeal was so lacking, or the spacing of the homes so tight, they had no interest.

Finally, showings may be canceled prior to your arrival because the home has gone under contract.  This is a great problem to have.  If homes are going under contract that quickly, but your home is still available, do your best to make sure the showing happens.

Now, what are the reasons buyers will run early?  Inexperienced agents is reason one here too.  Maybe they don't schedule enough time in the earlier appointments, or budget time for a busier traffic time.

The exact opposite of buyers taking too little time with a home they don't want, is taking longer than we expect in a home they are very interested in.  This extra time in one home can have a delay that affects each house after on the tour.

Finally, the unexpected can happen.  Maybe a kid gets sick, or a baby needs a diaper change.  Someone in the party tried a black bean burrito for the first time before your appointment and needs to use the bathroom urgently.   The agent has car trouble or gets pulled over for speeding.  Think of any reason you could possibly be late for anything you have scheduled and odds are it has happened to an agent taking buyers on a home tour.

Ultimately, if you want to sell your home, you need to understand that any scheduled activity involving the human element is not likely to run like clockwork.  Best to roll with the inconveniences and be as flexible as you can.  Fighting scheduling issues with buyers can lead to not getting the showing, or the buyer finding another house before they can find a day and time to get back in to see yours.  Eat the inconviences up front and you will suffer through far fewer of them when you go under contract faster.







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Chuck Mixon
The Keyes Company - Cutler Bay, FL
Cutler Bay Specialist, GRI, CDPE, BPOR

I think the list of things that can go wrong is longer the the list of things a Realtor does in a transaction!   Great post.

Dec 30, 2016 10:53 AM #1
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

I always prepare my sellers to allow for at least a half an hour on each side of an appointment. Be ready early and stay away longer. 

Dec 30, 2016 12:09 PM #2
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

No question about it, unexpected things can happen that "adjust" the time of a showing.

I remember being a new agent.  And, while showing homes, the buyer wanted to write an offer right then and there on the second of 4 houses we were to view.  I never made it to house number 3 and 4.  The seller of house #4 called to complain that I was a no-show.  I never did that again!

Dec 30, 2016 04:24 PM #3
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Chris Ann, on having this blog FEATURED in the Old Farts Club group!    

Dec 30, 2016 04:24 PM #4
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

When I used to show homes, which I no longer do because my buyer's agents do it, I would schedule 15 minutes inside the home and another 15 minutes to drive there and then make hour-long appointments so I would be covered on each end. Even if one forgets to charge her display key, which I have done, there is time built in for small emergencies.

Dec 30, 2016 06:41 PM #5
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Home sellers and home buyers will be in very good hands when they use your professional real estate services.

Dec 31, 2016 04:11 PM #6
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
Los Angeles Pasadena Area Real Estate 818.516.4393

Hi Chris Ann --- and sometimes "stuff just happens".   Good words of advice here.

I find the best preparation is an upfront discussion and usually a reminder of two along the way of what can, may, will and won't happen when a property is on the market for sale.  

Jan 01, 2017 11:02 AM #7
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Chris Ann Cleland

Associate Broker, Bristow, VA
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