There are all types of real estate agents in terms of their resources, work behaviors and personalities. Some are very experienced while others not so much. Some are go-getters while others are somewhat complacent. Some are extremely client-centered opposed to self-centered. Some are very extroverted while others by nature are introverted. Some are very personable as opposed to all-business. Some have multi-cultural backgrounds whereas others do not. Some have a lot of formal education while others are primarily self-taught. Some have in-depth expertise in several real estate related areas while others do not. Some have gargantuan egos whereas others are quite humble. Some have outside sources of income whereas others do not. Some run their real estate practices like businesses whereas others practice by the seat-of-their-pants and could care less about the concepts, principles, tools and techniques of business and its systematized body of knowledge. The list of contrasts goes on-and-on.
Reflecting on these extreme differences, I started thinking about what type of agent I like to see on the other side of the table. Here's what I came up with:
COMPETENCY. I like working with agents who know and do what needs to be done. They understand the real estate sales transaction process, the associated tasks and their individual roles. Furthermore, they meet deadlines and have sensible work-arounds when the unexpected happens.
COMMUNICATION. Agents who are good communicators are a godsend. I especially like those agents who know what information I need, when I need it and get it to me on-time especially without me constantly asking for it. I call them proactive communicators and reciprocate likewise. Secondly, agents who listen well and are thoughtful in their responses are a pleasure to work with and add harmony to the entire process. Finally, agents who communicate well with their clients are in a better position to engage in communicating with agents on the other side.
HONESTY. Without honesty trustworthiness suffers and transactions can go into a tailspin and never recover. We have ethical codes to follow. The National Association of Realtors®, state associations and local boards are quite clear when it comes to ethically serving our clients. Therefore, I have no tolerance for questionable strategies and tactics that unduly put others at risk.
COLLABORATION. I like doing business with agents who have a collaborative business style without jeopardizing their obligations to their clients. Although this can be challenging it is doable since what is revealed is usually controllable.
COOL HEADS. As we all know transactions can get somewhat messy at times and tempers can flare up. Agents who are drama-free and can prevent or mitigate cross-talk among buyers and sellers can keep the transaction on course and allow harmony to prevail.
DIGNITY AND RESPECT. Treating others with dignity and respect helps create a positive workplace environment. It is a signal to recipients that they are considered persons of equal value which can enhance self-esteem and build confidence. Ultimately, it can create a boomerang effect that can lead to joy and comfort among all involved.
So what do you like to see from the agent across the table?
New construction buyers and resale home sellers and buyers are most welcome to contact me regarding their Southwest Florida real estate needs.
Jim Lawson, DBA
Licensed Broker Associate
Licensed Professional Engineer
Licensed Home Inspector
All of my clients receive free home maintenance and repair advice for as long as they own their home.