7 Ways to Deliver Superb Customer Service

Reblogger Gabe Sanders
Real Estate Agent with Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales 3090099

Those of us considering different ways to improve our customer service, need go no further than the advice given in this post by Debbie Reynolds:

Original content by Debbie Reynolds TN Broker: 208698

How We Respond Grows or Stunts Our Business Growth.

 

7 ways to deliver superb customer service1. Answer Your Phone Whenever Possible: This will actually surprise and impress people. Other agents as well as first time callers and your clients like knowing that you are a first line agent. It might earn you more business and certainly won't hurt your business.

 

2. Return Calls ASAP: Waiting until it is convenient for you may mean you lose business. Plan your time to get back in touch quickly. Even if we are with other clients we can manage to excuse ourselves for a few minutes every now and then to handle other business. Have backup measures in place to handle calls when you know you will be out of pocket. Waiting too long may mean the caller has moved on.

 

3. Be a Great Listener: Listen, question and uncover the needs of the client. This shows you care and are interested in them and not your own agenda. Empathize and learn how to relate and connect. Treat them with respect.

 

4. Follow Up on Your Promises: When someone asks for information, get it to them quickly. By all means if you say you are going to find out the answers or send something their way, do it promptly. There are rarely any second chances.


5. Keep in Touch: Keep your clients informed and knowing what is happening next. Stay in close touch and be their advocate. Let them know you are on their side and you are on the same team. Work together and keep them in the loop.

 

6. Over Deliver: Wow your clients with your service. Think beyond the minimum expectations and deliver it. Going above and beyond will win you raving reviews and future business. Think outside the box on ways to impress your client.

 

7. If Trouble Arises, Nip It: Problems happen and so do mistakes. Nobody expects you to be perfect, just human. Think from the consumer side about what it will take to make it right and strive to correct it. Saying your sorry is certainly a start but stepping up and fixing it is what will be remembered. 

 

These Are 7 Ways to Deliver Superb Customer Service. Great customer service is what builds businesses, creates buzz and keeps people coming back for more.

 

For terrific real estate service in Clarksville, TN contact the Real Debbie Reynolds at 931-320-6730.

 

 

When you need Real Estate services in Clarksville TN

                  it would be my pleasure to assist you!                             

        "The Real Debbie Reynolds"

Check out all Clarksville TN Real Estate on My Website

                   
                   
931-920-6730 Office or 931-320-6730 Cell

Clarksville TN Homes

Berkshire Hathaway HomeServices-PenFed Realty

2503 Wilma Rudolph Blvd., Clarksville, TN 37040 

 

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Rainmaker
2,558,097
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

These are all the basics but we often the side of the basics in favor of the bells and whistles.

Jan 07, 2017 11:53 PM #1
Rainmaker
3,961,519
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Thank you for reblogging this post. I hope others will read it too and learn.

Jan 08, 2017 06:28 AM #2
Rainmaker
181,938
Will Allen
Concept 360 Property Management - Long Beach, CA
Property Management... taking care of your assets

Debbie hit this one right on the head Gabe . . .  excellent re-post, I can see why you did it!

Jan 08, 2017 10:15 AM #3
Rainmaker
3,233,743
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Gabe

Great re-post of Debbie Reynold post on customer service.

Good luck and success.

Lou Ludwig

Jan 08, 2017 05:34 PM #4
Rainmaker
4,560,847
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

This is a great selection for a reblog and important advice to share.

Jan 08, 2017 05:44 PM #5
Rainmaker
1,502,063
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Gabe - that is a good re blog from Debbie Reynolds .  She cover points for gaining customer loyalty.

Jan 08, 2017 06:00 PM #6
Ambassador
3,635,050
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Thanks so much for the reblog, Gabe. Answering the phone is a service that has decreased over the years.

Jan 08, 2017 07:29 PM #7
Rainmaker
654,491
Nick & Trudy Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtors, Philly Main Line

Great repost Gabe, all excellent ways to offer outstanding customer service and to make the life of your fellow agents easy when negotiating a contract.

Jan 09, 2017 09:23 AM #8
Rainmaker
2,558,097
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I like how you boil it down to seven and most people have a 10 or 20 count of everything. Good work!

Jan 09, 2017 11:57 PM #9
Rainmaker
4,207,052
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Thank you for stopping by and taking the time to read my re-blog.

Feb 06, 2017 03:35 PM #10
Rainmaker
4,207,052
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Thanks. Your comments are always appreciated!

Feb 06, 2017 03:36 PM #11
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Rainmaker
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Gabe Sanders

Stuart Florida Real Estate
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