Going Above And Beyond For My Client... It Gets Noticed

By
Real Estate Sales Representative with BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE

Yesterday (January 11th, 2017)  was a trying day... and it didn't have to be...

I sold a property in October with a closing date of January 13th, 2017.  And, for the record this property is a 1 hour drive away.  I took the listing because it is the daughter of a very long time friend.. and I lived in that city for 45 years, so know it well.

I was told late last week that the lender had to do an Appraisal. The earliest we could scheudle was Tuesday morning, January 10th.

Yesterday I was notified by my Buyer, that when the Appraiser sent in her report to the Lender, (Wednesday morning, January 11th) she mentioned a black mark in a small area of the wall in the basement on the concrete foundation where the washer and dryer used to sit.

The lender is saying we now need to have a certified inspector examine this small area to determine whether it is mold.  They will not release funds until this inspection is done.  

First, let me say that this appraisal and paperwork for the financing should have been done weeks ago, not 4 days prior to closing, which really upset me.

We (myself and the Lender) scrambled starting at 3:00 p.m. in the afternoon making calls to see if we could find a local inspector to come to the house for 5 minutes to check it out.  As chance would have it we found someone who lives 5 minutes from the property and agreed to come out later that evening.  It is now 5:00 p.m.

I told him that I would not leave until at least 7:00 to let the rush hour traffic pass and I could meet him around 8:30 p.m.

I drove to the property and met my Buyer and the Home Inspector who was aghast that we had to call him in to look at what he saw.  This house is 70 years old.. it is a concrete block and mortar foundation.  It is completely dry, no leakage or moisture issues.. The black marks on the wall were age related and no mold spores were found anywhere.

Remediation:  Scurb brush and some detergent.. AND, the inspector told me mold spores do not normally grown on concrete.

But the one very nice thing that happened at the end of this was ...  that the Inspector paid me a very nice compliment saying he knows a lot of realtors, and he congratulated me saying there are too few agents like me out there who would go above and beyond for their clients.  

I say "stuff happens" and its what I do to take care of my clients, to let them know I am there to support them, and to do whatever I can to ensure the closing takes place as scheduled with no problems.

 

ALL IN A DAY'S WORK!

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Mississauga and Streetsville Real Estate


When you choose me to handle your real estate needs, you choose a real estate professional who cares about you and your family, who listens to your needs and who will put your interests first and foremost. I will work together with you, protecting your interests, to achieve your objectives.

I have been uniting families and homes for more than 31 years.. Let me put my 31+ years of knowledge and experience to work for you when selling or buying your next home.

 

Proud recipient of the Platinum award for outstanding serivce with a rating of 100% voted by my clients!!

A great experience starts with a great agent !

Helping You Make The Right Move since 1987. 

Call me at (905) 896-4622 or direct at (416) 717-6331

 www.mississaugarealestateonline.com    gvalvasori@gmail.com            

              

 

No part of this publication, may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, or electronic methods, without the prior written permission of the publisher.  Copyright © 2018  Gloria Valvasori, all rights reserved.

 

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Ambassador
1,611,462
Harry F. D'Elia
Real Estate and Beyond, LLC - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

This is a great example on how we take care of our clients and great when other people witness it like this example this blog post

Jan 12, 2017 12:05 PM #1
Rainmaker
1,287,668
Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Well done, you...the meaning of service.

Jan 12, 2017 02:26 PM #2
Rainmaker
3,593,160
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Giving better than expected service is how we build our name.

Jan 12, 2017 05:45 PM #3
Rainmaker
2,838,054
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo & Home Sale Specialists

Nicely done. Many consumers do not realize that we do more than open the doors!

Jan 13, 2017 05:00 AM #4
Rainmaker
3,009,374
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Gloria. What a story and thankfully a good outcome and a nice compliment too.

Jan 13, 2017 06:11 AM #5
Rainmaker
532,821
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

Hi Sheila, thank you for taking the time to read and comment on my story... Hopefully all goes well today and it will close!  Have a great day today, and weekend..

Jan 13, 2017 06:14 AM #6
Rainmaker
532,821
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

William, giving the unexpected little things that makes us stand apart from the others goes a long way.. and the source for refererals.

Jan 15, 2017 08:31 AM #7
Rainmaker
532,821
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

Thank you Larry, I agree, most consumers have no idea what goes behind the selling of a property.. there is a lot of worked involved so we must show our value proposition to them.

Jan 15, 2017 08:32 AM #8
Rainmaker
532,821
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

Thank you Li... I try to give my clients outstanding service, and do whatever it takes to get the job done... it goes a long way to referrals and repeat business

Jan 15, 2017 08:33 AM #9
Rainmaker
532,821
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

Harry, we must show our value proposition to our clients to make us stand out, and to let them know we are they with them every step of the way and do whatever it takes to get the job done.. the road to repeat business and referrals.

Jan 15, 2017 08:34 AM #10
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Rainmaker
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Gloria Valvasori, Accredited Senior Agent

REAL Experience | REAL Commitment | REAL Results!
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