Here is a tough one, and gets a bit of conversation back and forth between Home Inspectors.
Should a Home Inspector always answer the phone, should they interupt the Home Inspection they are on to answer the phone and get another job? I have had some respond, they already have the Inspection they are on, it is the one ringing on the phone now they need to get.
Frankly, I personally feel that is greedy, inconsiderate and selfish. I hate when somebody interputs me to talk on the phone, unless it is an emergency it is rude. Period.
However, some say the potential customer will simply call another Home Inspector. They will loose the job.
Perhaps.. maybe.. but is this true.
Some may like a personal answer versus a voice mail, however good Home Inspectors as good trades people and good Realtors are busy. They do not have the time to answer all the time, maybe the Home Inspector is in the crawlspace or attic.
Is a voice mail fine? Some people hate them.
What about booking online? I have an app for agents and an online booking for clients, but this does not allow conversation with the inspector.
What about a call center? Are they effective?
It is about customer expectations, customer satisfaction and customer service. But some say they want to talk to the Inspector in person. Really? And do they want their Home Inspection to be interrupted 3 times, and delayed by perhaps half an hour simply because somebody else wanted to talk to the Inspector as well?
When you call the doctors office, do you speak with the doctor? Think of it the same way.
Personally I have always felt it was rather rude and inconsiderate to answer calls when on a Home Inspection and have not done so and will not do so. If an emergency agents send me a text.
What is the general concensus on what a Home Insepctor should do, as I am somewhat torn on this one.