Make a fan

Real Estate Agent with DeLex Realty

Many years back, a family stayed at the Disneyland Hotel. Like most parents they had purchased their children plush toy souvenirs. The first morning, when the family set out for their adventure at Disneyland the children left their toys on the bed (most likely to catch some extra sleep).

After a long day at the park, the family returned to the room to discover the toys were not on the bed where they had been left. Frantic the children went through the room looking for their cherished toys to find them in various places throughout the room, Mickey was hanging by his hands off the shower curtain, Mini was on the floor looking up at him and Pluto was in a corner with small balls and a bone. It had seemed as if the toys decided to have some fun in the hotel while the children were away.

Some time after their vacation had ended, Walt received a letter from the Parents. They wanted to thank him and his staff for such an amazing vacation. The part that really stood out to Walt was the fact that the children were even more excited each day to get back to the room to see what they would "catch" their toys doing than the excitement for the park.

Those parents and kids were fans thanks not to the billions of dollars of rides, fantasy worlds, advertisements but thanks to the efforts of a housekeeper at the Disneyland Hotel.

Posted by

James (Jim) Lord


Comments (24)

Dennis Swartz
Full Circle Property Management - Columbus, OH
MBA, GRI...experience counts!

JIm-we could all learn a bit from Disney!

Jan 29, 2017 04:13 AM
Jim Lord

Dennis, I agree. My wife makes fun of me as I listen to audio books in the car, not about fictional stories like she reads but about business people, like Walt. There are some great books about him!

Jan 29, 2017 09:29 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Jim. Many years ago with a sick young child, I found the staff at Disney surprisingly accomodating. A lesson learned in customer service! Enjoy your day!

Jan 29, 2017 05:31 AM
Jim Lord

Thanks Wayne. I too have always found the staff to be great. If you read about the Disney Company they are well structured to ensure those results. 

Jan 29, 2017 09:28 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Jim Lord ,

Welcome to Active Rain..what a delightful story. The family became raving fans because Walt Disney's staff provided an over the top "experience!" The provided something no amount of money could buy... they created lasting memories that these children with carry with them and pass down to their next generation!

Jan 29, 2017 05:51 AM
Jim Lord

Yes, it is easy to see how Disney turned a cartoon into an empire. 

Jan 29, 2017 09:27 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

The Disney group are masters at marketing and that would have not only made the family long time vacationers there but any friends they would have talked to as well.

Jan 29, 2017 06:34 AM
Jim Lord

Yes, Disney is great at marketing and great at customer service. They are a unique company. 

Jan 29, 2017 09:26 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Jim and welcome to the Rain. This is a really fine insight into what can really make a diiference. Beautiful read.

Jan 29, 2017 07:35 AM
Jim Lord

Thank you, I appreicate that!

Jan 29, 2017 09:25 AM
Kristin Johnston - REALTOR®
RE/MAX Realty Center 262-567-2455 - Waukesha, WI
Giving Back With Each Home Sold!

I can see why Kathy chose to high light your post this week!  Well done!

Jan 29, 2017 07:49 AM
Jim Lord

Thanks you!

Jan 29, 2017 09:25 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I love this story! I can just see those children and their wonder and excitement. There's nothing like a bit of fantasy and magic.

Jan 29, 2017 08:43 AM
Jim Lord

Yes, I liked the story as well when I heard it. As an employer, I use it often to show employees how a little extra makes a big difference. 

Jan 29, 2017 09:24 AM
Gayle Rich-Boxman Fishhawk Lake Real Estate
John L Scott Market Center - Birkenfeld, OR
"Your Local Expert!" 503-755-2905

Jim, sometimes it is truly the little acts of kindness that are the most rewarding. And possibly this housekeeper may never have learned how she impacted those around her so beautifully. Passion for your job, no matter how big or small can have such a ripple effect! 

Thanks goes to Kathy Streib for putting a wonderful spotlight on you today! And welcome to a "giving place". 

Jan 29, 2017 10:53 AM
Jim Lord
DeLex Realty - Phoenix, AZ

Knowing the Disney Company I am sure she was acknowledged for her extra attention. Thank you for the comments!

Jan 29, 2017 11:37 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

When we took our children to Disney World we had a similar experience. Not knowing what we would come back to each day was a highlight of the trip.

Jan 30, 2017 12:10 PM
Jim Lord

That is awesome. It is nice to know some places still go that extra mile. 

Jan 30, 2017 02:14 PM
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

It is little things that can make a client the happiest. We just have to think of those little things which may not be the ordinary everyday things.

Jan 30, 2017 01:32 PM
Jim Lord
DeLex Realty - Phoenix, AZ

It is funny that the small things count much more than the big things in life. 

Jan 30, 2017 02:13 PM
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

That's a cute story!  Welcome to ActiveRain and the great community of people here.  It's sort of like when you buy the kids an expensive present, but they'd rather just play with the big box it came in!

Jan 30, 2017 02:40 PM
Jim Lord
DeLex Realty - Phoenix, AZ

Yes, I have often thought of that each time I have retold this story. I recall being a little kid and emptying all of my toys from the toybox and playing with the toybox itself. Mom was not happy. 

Jan 30, 2017 02:46 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude


That's a great story about the little things that can mean so much and set one apart from all the others. And these things are remembered, and shared...a great lesson for us all!


Jan 30, 2017 03:08 PM
Jim Lord

It always is about the little things, or so it seems. I guess that would be Because we try so hard on the big things which often make the little things slip to the side, perhaps that is why the mean so much.

Jan 31, 2017 04:14 PM
Kat Palmiotti
406-270-3667,, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

What a cool story! That was definitely the "wow" factor.

Jan 31, 2017 03:46 AM
Jim Lord

Yes, it was. From what I understand it impressed Walt as well.

Jan 31, 2017 04:13 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ

Jim what a great story - I love it!  I can imagine how excited the kids would be to come back and see what the toys are up to.  So fun!  I will do that with grandkids next time we have a chance!

Jan 31, 2017 10:14 AM
Jim Lord

Yes, that would be fun for them!

Jan 31, 2017 04:13 PM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Sounds like Elf on a Shelf DISNEY STYLE. 

Jan 31, 2017 10:30 AM
Jim Lord

It is, I never gave that a thought. Perhaps that Maid was the inventor, or maybe one of the kids!

Jan 31, 2017 04:11 PM
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Cute. Immediately, I thought precurser to the Elf on the Shelf or Mensch on a Bench series., like Charita above.

Jan 31, 2017 10:54 AM
Jim Lord

Yes, I agree, it was like that. Funny I never gave that a thought...

Jan 31, 2017 04:12 PM
Mick Michaud
Distinctly Texas Lifestyle Properties, LLC Office:682/498-3107 - Granbury, TX
Your Texas Lifestyle is Here!

Great story about attention to not just detail, but in understanding your customers.  How cool was that?

Mar 01, 2017 06:26 AM