A Magical Formula for Business Success

Education & Training with Ludwig & Associates

A Magical Formula for Business Success

“The magic formula that successful businesses have

discovered is to treat customers like guests and

employees like people.”

Thomas J. Peters, American Author and Management Expert   





As I see it. . . . . . . .

A magical formula for business success


A successful business understands the value of using their resources to create a strategic business advantage . . . . To achieve greater levels of success in their business.


One of the most valued resources that a business can have . . . . is the understanding of the magical formula of a business success. A successful business recognizes . . . . that one of their most prized resource in their business is people.


The businesses past and present customers along with the people who work within the company’s business . . . . are highly prized resources of the business. They are what a successful business will build its future on. The relationship that a business has with both groups of people . . . .will create the thin slice of difference between a successful business . . . . or a business downward spiral.


Successful businesses create a loyal . . . . and satisfied  customer base. They have a comprehensive customer care initiatives to enhance their business . . . . and to maintain their customers at a high level. They will also listen to their customers . . . . and handle customer care issues in a timely manner.


In part the magical formula of business success . . . . is creating a reason for the customer to return to you business . . . .  and to continue to use the business products and services. It’s also a business that makes their customers feel important. They will treat their customers as a guest of the business . . . . and apply an exceptional level of customer service.  


A successful business will never take a customer for granted. They recognize that their satisfied customers of the past will return as future customers. Satisfied customers will freely refer the businesses products and services to others when their experiences have been exceptional . . . . that has met and exceed their expectations.


The people who are affiliated with the business . . . . or the employees have the capacity to make or break a business relationship with the customers. Every person in the business that has an involvement in customer care process . . . . becomes responsibility for creating satisfied customers.


The business that treats the people in their business as a valuable resource . . . .  and with respect will build their business from the inside out. 


When you build your business from the inside out . . . . you’ll discover a magical formula of business success. With the entire company taking . . . . the responsibility for exceptional customer service . . . and the company’s success.


©2017 Lou Ludwig Success Tips, Sales and Management Consultant Success Coach, Speaker, Trainer and Author






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Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Good morning, Lou Ludwig this could be called The Golden Rule for Real Estate Agents...

Jan 30, 2017 04:14 AM #1
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Good morning, Lou - as Barbara Todaro mentioned in her comment, the first thing that popped into my mind as I was reading the quote and your thoughts was "the golden rule".   It's amazing how simple things are when it comes down to doing the right thing.  

Jan 30, 2017 05:23 AM #2
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Lou. Doing the right thing makes life so much easier in the long run! Enjoy your day!

Jan 30, 2017 05:43 AM #3
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Lou Ludwig ,

This post is a great testament to the success of a business. When you do right, treat others with respect, value their time it's amazing the success you can experience!

Jan 30, 2017 06:01 AM #4
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

So True Lou Ludwig,  I do remember the old days in corp life.  Otheres could not figure out why I had a low turn over rate.  I took care of my people!


Jan 30, 2017 08:14 AM #5
Yolanda Cordova-Gilbert
Richmond, TX


 What a great blog and so true, if  more corporations would really incorporate that it would be great!

Jan 30, 2017 08:23 AM #6
Clark Niblock
RESupermen at Niblock Co. Realtors - San Antonio, TX
Alamo City focused. National and Global connected.

People are a valuable resource - that is a truth!

Jan 30, 2017 09:35 AM #7
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Lou, This quote is right on the money but most business especially large companies miss these marks but a wide margin. 

Jan 30, 2017 01:29 PM #8
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Very well put, Lou Ludwig - employees like people is such a powerful thing!

Jan 30, 2017 09:55 PM #9

Nice article! You are owners of your life and make change how to achieve a success in personal world! You can open a bar or another business, all time develope yourself! good luck!

May 19, 2017 05:21 AM #10
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