National Inane Answering Message Day (a Day Late)
Since we have had the ability to leave outgoing messages on our answering machines, it has been a goal, I think, of many of us to try to make ours as creative and expressive of our true selves as we can.
It may begin with a favorite rock song or a cute message that sounds like our favorite celebrity.
That’s all good and well for our personal answering message but what about what we leave for our work?
In Home Staging, we’re always addressing the importance of a good first impression. And that is true as well with our business persona.
Many times that first impression is our outgoing message when a client, vendor or another agent contacts us.
We all have our personal pet peeves regarding outgoing messages so here are a few of mine…
1.The I Love Me Message
Yes, it’s important to toot your own horn but honestly, there have been times when I’ve been totally turned off because the person’s message sounded like an awards show for this person.
2.The Outgoing Lengthy Ad
This one is like the I Love Me message but it’s a long ad for this person and their company.
3.The Speed Talker
I like short messages just as much as anyone but I’ve called people who spoke so fast, I couldn’t understand the message.
4.The Sound Effects Outgoing Message
Sometimes we can’t help it when our babies are crying in the background or Lucky decides to bark. If that’s the case, redo your message.
And finally, my all time personal pet peeve (and please, if this is your outgoing message, I do not mean to offend.)
5.The "When I Feel Like It" Message
“Please leave your number and I’ll return your call at MY earliest convenience.”
I don’t know about you, but when I get this as an outgoing message, it says to me that my message to them isn’t all that important.
The best outgoing messages are short and to the point. Let the caller know whose number they’ve reached. You can apologize for not being able to answer and if there are options for them that may be helpful (the name of an assistant, for example) you can leave that.
Make sure your outgoing message reflects the impression that you wish to make on any of your callers.