A Powerful Rule for Successful Business Relationships

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Education & Training with Ludwig & Associates
https://activerain.com/droplet/4Zg7

A Powerful Rule for Successful Business Relationships

“Here is a simple but powerful rule . . . always give

people more than they expect to get.”

Nelson Boswell, Author  

   

 

 

As I see it. . . . . . . .

A Powerful rule for successful business relationships

 

Customers are not all the same . . . . They are unique as individuals . . . . they also have specific needs . . . . expectations and motivations.  

 

As a professional you have to understand your customers . . . . to successfully service their needs.

 

Each customer coming into a business relationship with a set of predetermined expectations.  They set the bar for what would be an acceptable business relationship for them.

 

The customer determines what they expect from a business professional . . . . and what a successful business relationship will look like. The customer also sets the bar for what they expect in business services.

 

To successfully navigate a successful business process . . . . you have to exceed the customer’s expectations.

 

The first order of a successful business relationship . . . . is you have to know what the customer’s expectations are for the business relationship.

 

Once you know what your customer’s expectations are . . . . you have to move forward to exceed those expectations.

 

Failing to meet the customer’s expectation . . . . will lead to an unsuccessful business relationship resulting in no continued business relationship or referrals. Everyone loses in this type of relationship.

 

When you meet your customer’s expectation you become average in their eyes because . . . . they expect you to meet their expectations. Where there is a weak business relationship . . . . the future business . . . .  and referrals become iffy at best.

 

It’s not until you exceed your customer’s expectations . . . . do you earn the right to potential business opportunities and referrals.

 

Went you exceed expectations you create a loyal customer . . . .  and in this relationship, everyone comes out a winner.

 

A powerful rule for successful business relationships . . . . is to exceed the customer’s expectation . . . . and turn the experience into a WOW customer service experience.

 

©2017 Lou Ludwig Success Tips, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

 

#LouLudwigSuccessTips

#customer’sexpectations

 

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Art of Professional Salesmanship
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Tags:
sales
customer service
customers
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expectations
business relationships
successful
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nelson boswell

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Rainer
49,672
Jim Lord
DeLex Realty - Phoenix, AZ

Great Post.

Jan 30, 2017 08:56 PM #1
Ambassador
3,983,177
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Give the customer everything he expects and more. Leave him pleasantly surprised.

Jan 30, 2017 09:03 PM #2
Rainmaker
1,788,954
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Sage advice, Lou. I'm always looking for ways to deliver the unexpected; I know how much that is appreciated.

Jan 30, 2017 09:11 PM #3
Ambassador
4,300,542
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Lou Ludwig - just learned today about giving unexpected extras to our clients - and it works!

Jan 30, 2017 09:53 PM #4
Ambassador
2,058,892
Michelle Carr Crowe,Altas Just Call...408-252-8900!
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

I agree "always give

people more than they expect to get.”

Jan 30, 2017 11:14 PM #5
Rainmaker
3,192,803
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

"Give more than they expect"... it will lead to more success!

Jan 31, 2017 01:52 AM #6
Rainmaker
5,038,070
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Good morning, Lou Ludwig this is the key to success in our business....

Jan 31, 2017 03:21 AM #7
Rainmaker
2,036,580
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Good Morning Lou Ludwig!

Thank you for always getting me off to a good start or to sleep well if I catch you before turning in for the night. You are a great champion to those of us here in the Real Estate Industry and very much appreciated. 

Jan 31, 2017 04:26 AM #8
Rainmaker
4,797,423
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Lou.  Wise advice for anyone in the service business.  One that isn't often followed.

Jan 31, 2017 04:59 AM #9
Rainmaker
3,361,656
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hi Lou --- whether it's for a service, a product or an experience ---- the attitude expressed in this quote is a big part of success.  

Jan 31, 2017 06:38 AM #10
Rainmaker
3,156,834
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Nelson is wise in this saying..thank you for sharing it with us Lou!

Jan 31, 2017 07:45 AM #11
Rainmaker
5,425,008
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

This is an excellent standard for continued business success.

Jan 31, 2017 08:17 AM #12
Rainmaker
401,223
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Lou, this is great advice to those who want to be successful.

I focused on your statement: The first order of a successful business relationship . . . . is you have to know what the customer’s expectations are for the business relationship.

 To accomplish that requires LISTENING.

 

Jan 31, 2017 06:12 PM #13
Rainer
375,541
Jerry Lucas
ABC Legal Docs LLC - Colorado Springs, CO
Mobile Notary Colorado Springs, CO Notary Training

Yes, provide excellent customer service to gain repeat business and referrals.

Customers now have an amplified voice and can post positive and negative online reviews seen by other potential customers.

Feb 02, 2017 08:20 AM #14
Rainmaker
522,024
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

it is important to exceed the customer's expectations... and there are so many small ways to do that!  It really leaves a favorable impression

Feb 05, 2017 10:18 AM #15
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Lou Ludwig

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