One of our biggest jobs here at Martin Presence is Resident Retention. A high rate of turnover costs you income and is a big red flag of poor property management. A person’s home or office is his castle even if it is a rental, and he expects others to respect that. When a client pays his rent, he expects his home, apartment, or office to be safe and to have everything in working order. He also expects his account to be handled accurately. If the management continually ignores his requests and concerns, there is a very good chance he will be looking to take his rental dollars elsewhere. Also, disgruntled tenants often vent on social media which can present your property in an unfavorable light to others in the community.
Here at Martin Presence Property Management, we hold ourselves to a high standard of management. Our top-notch leasing and accounting services build tenant confidence that their accounts are being taken care of efficiently and accurately. Online services take into account their busy schedules as well as yours. When residents come to us with an issue, we engage them by actively listening and responding to their requests and concerns. We hold ourselves accountable for seeing each situation through from complaint to compliment. In this way, we build a positive relationship between you and your tenants, and your company develops a reputation of integrity. These are the types of practices that keep tenants renewing their leases time after time.
Not only do we manage client properties, we manage our own as well. We treat each of your properties as if it were one of ours. You can be assured that you will benefit from our years of experience and close attention to detail. Your real estate investment is in good hands with Martin Presence.