Long After The Close Of Escrow, I'm Still Here To Help!

By
Real Estate Agent with Big Block Realty 858.232.8722 CA BRE# 01261476

 

Discount and transactional brokers/agents will never be there for you 1 year after your sale.

But I Will! 100% By Referral and relational and...

 

thomas j nelson realtor

 

I sold a condo to some NorCal folks for their UCSD student daughter to use as a dorm and for their family to enjoy as a summer home Summer 2016. This is a very common client type for me.

Parents of UCSD, USD & SDSU students buy a lot of property here!

 

I get a call today, "Thomas, it's Scott." (panicked voice)

"Scott what's wrong?"

"We shut off the electrical to do some work on the place with Norm, the contractor you referred us..."

(discount and transactional brokers/agents are not around to refer you tradesmen, they don't even have those relationships to call upon)

"...and when he turned the power back on, it set off the house alarm

and we lost the piece of paper with the code on it! What do we do?"

 

"Scott, look at your text in 10 seconds.

I'm sending you the photo I took of that piece of paper and it has your code on it. "

 

"Oh my God you are my hero!" Hang on!"

 

I wait about 60 seconds...

 

"That worked!!! It's off. I can't believe you thought to take a picture of that and I didn't?

 

"That's what you have me for Scott, I'm your Realtor for life...glad I could help!"

 

"That's awesome Thomas, thank you so much!"

"My pleasure, have a great day!"

"You too, bye!"

 

Never under estimate your value or the value of what you do to serve others.

It's stories like that I share on interviews when they ask "So, why should I hire you?"

  "Well, let me tell you about Scott..." 

(or 100 other people I've served years after the sale).

la jolla realtor

 

Posted by

REALTOR®, CRS, RCS-D, CDPE, ePro, Certified:Military Home Specialist,

Certified: Luxury Home Specialist Podcast Host, Author & Keynote Speaker

POSTCARDS FROM SUCCESS

Brokered by Big Block Realty

Do You Know The Market Says Your Home is Worth?

CA-BRE# 01261476, since 1999  (My Team)

 "Oh by the way, I'm never too busy to serve you and your referrals to good people like you."

 mobile: 858-232-8722 / e-fax: 650-240-0717   

 www.ThomasJNelsonRealtor.com 

 Sunroad Corporate Center: 4445 Eastgate Mall l Suite 200 San Diego l CA 92121

RCS-DivorceSouthern California Chapter of Certified Residential Specialists (CRS)

                               FaceBook    Twitter     LinkedIN     YouTube     Instagram
 
    Serving: La Jolla * Downtown * Coastal Properties * Metro SD * Seniors & Military-Rebates!
 
Disclaimer:  Nothing in this blog article is to be construed as legal advice, tax advice, medical advice or financial advice.  For legal advice see an attorney.   For tax advice, health or financial advice see a tax attorney, certified public accountant, or other qualified professional.
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Rainmaker
3,195,354
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Yes it is how it is, funny you should write this post, June 2016 I sold a house and the buyer just texted me with asking for help how to do an addition .... needless to say she got a response even though it ws 10:15 pm....Endre

Feb 23, 2017 11:21 PM #1
Rainmaker
562,486
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

Great example of how an agent is there for the long haul. Well done, Thomas J. Nelson, Realtor, CRS 

Feb 24, 2017 04:45 AM #2
Rainmaker
3,797,390
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Thomas J. Nelson, Realtor, CRS ,

I love the examples you use because you are right..you will be there to help long after a deal closes. And that is the reason clients keep coming back and referring you to their family and friends! Great post, there is a difference in agents and you've just explained what it is!.

Feb 24, 2017 05:00 AM #3
Rainmaker
4,797,120
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Thomas.  This is the difference between discount brokers and those that offer full service and more.

Feb 24, 2017 05:08 AM #4
Rainmaker
3,577,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Thomas. This is a fantastic story! Few would think to do what you did and keep it.

Feb 24, 2017 06:08 AM #5
Ambassador
2,841,123
Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Thomas love these kind of stories! You saved the day and  then some!  Probably the funniest one I've had is a couple that leaned on me for a number of weeks after the close with question after question. One day they called (and I was thinking - wonder what they need today cause it was usually something off the wall and not real estate related)! Turns out they didn't know how to fix a water bed issue. Then they started laughing at how silly they were acting (their words) and decided it was time to figure stuff out on their own from now on.  But they had to call me first and let me know that fact! These folks have been clients of mine for almost 28 years and bought and sold many homes.  You are SPOT on with this post - clients can rely on us year after year - long after the sale has closed.

Feb 24, 2017 12:37 PM #6
Rainmaker
2,751,873
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

It's the way to be and to go the extra mile for the customer is the way to do the small things that really make every difference.

Feb 25, 2017 03:31 AM #7
Rainmaker
3,057,843
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Thomas... my clients know that they can call on me a decade after we closed for help with just about anything... and they do... because I remind them regularly that I am still there and still there for them.

Feb 25, 2017 06:44 AM #8
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Rainmaker
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Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D

& Host of Postcards From Success Podcast
Referrals & Sales-free Help / Info Here.
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