Why Is The House Still Showing Active on the Search Sites

By
Real Estate Agent with Mapleridge Realty, CT 203-206-0754 REB.0759001

Why Is The House Still Showing Active on the Search Sites

When a property gets a working contract, the listing agent has 24 hours to change the status in the Multiple Listing Service from active to either a hard deposit or pending. With either change, the contract that initiated the change cannot be superseded by another contract and can only be held as a back-up if something happens to rescind the original contract.

Why Is The House Still Showing Active on the Search Sites

When the listing is changed by the agent it will be syndicated to the search sites that are indicated through the MLS. They then should be changing the status of the listing so that it is a reflection of the status on the MLS. This does not always happen throughout the syndicating sites much less the secondary sites that scrape the active listings and seldom change status so that they can collect contact email addresses to use as bait to sell the bundles of names.

For the anxious client that feels they are working their way to their dream home, they get very anxious when they open up one of the real estate sites and see that the property on which they have placed a deposit is still being promoted as active. Then come the calls to their real estate agent concerned that they would be at risk of losing the home they waited patiently to buy or it might be taken away by someone offering either more money or the ability to close sooner.

It takes a lot of explanation to ease the minds of the concerned buyer. They must be made to understand that not all the information they receive on the internet is valid. They should be set up with a direct feed off of the MLS that gives current information. Keeping the buyers calm and reasonably stress free during the transaction is what we should do so that they do not end up making frantic phone calls because of something they may see online.

Why Is The House Still Showing Active on the Search Sites

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Ed Silva  Mapleridge Realty, LLC,   203-206-0754

Comments (22)

Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

I have seen closed homes still showing active on third party websites like z.

Mar 28, 2017 08:37 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Ed, great post in my market the MLS gives you a $250 fine if you do not report the listing status... let's be real on a $2m plus sale the listing agent does not care if he or she gets fined.... then to go a step further the Z's & T's of this world need to show inventory...why would they want to show Pending or Sold it does not help them in generating traffic....Endre

Mar 28, 2017 09:52 PM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
The House Kat

Yes, this can be frustrating for buyers and sellers alike. In my area, the status doesn't get changed until the house is under contract, which could be WEEKS after an accepted offer. Argh.

Mar 29, 2017 03:53 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I get so many calls for homes they see on sites like Zillow or Trulia and nearly every time, they are al pending, some even already closed Ed Silva 

Mar 29, 2017 06:46 AM
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Well, if someone truly wants to know if a home is active or not after seeing it on the web, they should call their trusted Realtor right away.

Mar 29, 2017 07:34 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Ed another great reason why Buyers and Sellers need to work with a Realtor so that they can get correct and updated information, and not be stressed out my missing information on websites.

Mar 29, 2017 01:14 PM
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

Great post and the reason we need to educate our clients. I was working with a buyer who constantly searched on the most-searched site. Almost daily she would bring a listing to my attention. When I looked in the MLS, it had already sold, often times a few years prior. She finally understood that those sites aren't always up-to-date. 

Mar 29, 2017 07:25 PM
Anonymous
Susan Ani

It seems that the MLS rules about updating a listing status will vary, from MLS to MLS. In the Chicago metro area, our MLS rules allow 72 hours for a listing agent to effect a status change in the MLS: "active" to "under contract", or from "under contract" to "pending." And the definition of pending here means that all the contract contingencies have been retired: mortgage, attorney review, home inspection, whatever. It is always eye-opening for me to read posts and comments from other Realtors around the country, and learn that the rules of the road can vary quite a lot, depending where you are working as a Realtor. No local MLS has it "right" while all the others are "wrong," just different.

Mar 29, 2017 09:27 PM
#10
Susan Ani
Baird & Warner - Chicago, IL

It seems that the MLS rules about updating a listing status will vary, from MLS to MLS. In the Chicago metro area, our MLS rules allow 72 hours for a listing agent to effect a status change in the MLS: "active" to "under contract", or from "under contract" to "pending." And the definition of pending here means that all the contract contingencies have been retired: mortgage, attorney review, home inspection, whatever. It is always eye-opening for me to read posts and comments from other Realtors around the country, and learn that the rules of the road can vary quite a lot, depending where you are working as a Realtor. No local MLS has it "right" while all the others are "wrong," just different.

Mar 29, 2017 09:29 PM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Ed.  There's a lot of poor information out there on the world wide web.  That's why we're here.

Mar 30, 2017 05:14 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Ed

You've shared some excellent points here sp buyers can better understand what happens on the Internet with listings. The data are often not correct, and on a number of sites unless someone personally corrects it, the property will still show as active for a long time. We all know sites where that happens!!

Jeff

Mar 30, 2017 07:06 AM
Gloria Todor
Berkshire Hathaway Home Services - Newtown Square, PA
& Doug Durren (484) 431-3686 in SE PA

Hi Ed, Yes educating our clients to how things work out there on the Internet is a part of our job.  Something that will keep us in business. A signed contract still over rides what may be out there on the MLS and other sites.

 

Mar 30, 2017 07:48 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Ed -  I can see that happening all the time with the other sites.  I just saw it on the house my daughter and her husband bought.

Mar 30, 2017 08:13 AM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Keeping the consumer calm is important. I talk about the internet postings when I make a Listing presentation.

Good information, Thanks

Mar 30, 2017 08:16 AM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I get calls asking this very question. The syndicators don't undate like they should and confuse the public. At least they call us for the facts and we get an opportunity to provide other solutions.

Mar 30, 2017 05:17 PM
Patrick Willard
Rio Rancho, NM

I honestly believe in most cases it's done intentionally to show more listings and therefore generate more iquiries. Years ago, before Z & T, I mostly listed & sold REO. There were lots of subscription sites, pay $39.95 a month (or whatever) to get all the foreclosure listings. I'd get so many calls from subscribers to those sites on listings that had sold & closed, sometimes years before. I once got a call on one listed on one site that had sold more than six years before. When I told the caller they got angry with me. I told them you should be angry with the people charging you $40 a month for outdated listings.

Mar 31, 2017 08:58 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Ed... because we are a due diligence state and a property is not considered totally pending until the due diligence date passes, our properties show as active on these portals until past the due diligence date arrives even though the home is actually in contract. In our mls it's noted as under contract/show which tells us it's in due diligence. But as soon as we change the property to under contract/no show, it drops out of the portals as an active. Also, our mls gives us 72 hours to change status... I think the time frame varies from one mls to another.

Apr 01, 2017 05:37 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Ed. This is an excellent post. In the areas I worked often agents left the status as active to simply get more calls. What a waste of time for everyone else. I would report this after I made a call only to be told it was actually under contract.

Apr 01, 2017 05:52 AM
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Hi Ed!  We have that same status change rule here in Charlotte but, we have 48 hours to make the change. And despite the change in MLS, people will phone about those pending homes!

They show on the syndicated sites as 'pending offer' but, people miss that totally - heck, even agents don't see it! I get these calls all the time about listings that have even Closed!  Regardless of the actual MLS status, the syndicated sites are rarely accurate. 

It's FAR better to use MLS or a system that is a DIRECT feed from there.

Here's an example of one of my listing that is classified as Under Contract - Show (meaning we're still in our Due Diligence period).  Regardless of the noted 'pending' status, I still get calls from buyers and agents alike, swearing the listing is still active!

Pending Status on Zillow

Apr 15, 2017 12:27 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Ed Silva - this happens too often on few of the sites! They sure have a way to attract people to visit them.

With lots of incorrect data on these sites should help us, should we share what you did in this post.

Apr 27, 2017 09:46 PM

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