Win More Business With After-Hours Phone Support

By
Services for Real Estate Pros with Ruby Receptionists

 

What hours do you work? What days? Chances are, as a real estate agent, you aren’t just working from nine to five, Monday through Friday. Whether you’re showing properties, meeting with prospective buyers, or focusing on paperwork, a typical work week includes evenings and weekends. Because many buyers and sellers do work 9-5, they’re likely to reach out during those evening and weekend hours—and if you want to earn their business, it’s critical to create a good impression when they call. Here are three key things to keep in mind concerning phone coverage:

 

Giving Clients One-on-One Attention

According to Zillow’s 2016 Housing Trends Report, 67% of buyers consider private home tours the top service they want from their agents. Home buyers are looking for personalized attention and prefer seeing homes in person. So it’s important that you can dedicate the time to researching, taking client calls, and showing them homes—all uninterrupted by your other clients or prospects.

Unfortunately, you can’t be in two places at once, and it’s hard to walk away during a home tour to answer your phone. When you devote your undivided attention to a client, you no doubt make that client happy. But if you let your cell phone ring to voicemail while focusing on that client, you run the risk of missing out on new business.

 

Appealing to Potential Clients

Zillow’s 2016 report also shows 53% of buyers evaluate more than one agent when shopping around. That means first impressions matter. Your phone experience could be the differentiator that sets you apart from the competition—or the weakness that holds you back. What better way to build rapport with potential clients than greeting them with a live, friendly voice when they call?

 

Finding the Perfect Balance

It’s vital that you can focus on home tours, closings, and the things that grow your business without the fear of missed opportunities. The key is to have somebody manning the phones when you aren’t available. Whether that’s a fellow real estate agent, receptionist, or virtual receptionist, it’s important that your callers can reach a real, live person. These days, automated systems and voicemail don't cut it. Callers who have a poor experience or can’t reach a live person are likely to move on to the next name on their list.

A virtual receptionist service is a cost-effective way to ensure every caller reaches a live voice, and Ruby® Receptionists delivers a stellar experience to boot: Ruby is the only remote receptionist service dedicated to creating meaningful connections with every caller, building trust and helping you win clients. Ruby’s 100% live answering is available from:

  • 5:00am-9:00pm Pacific Monday-Friday (8am-midnight Eastern)
  • 6:00am-6:00pm Pacific Saturdays and Sundays (9am-9pm Eastern)

With Ruby’s customer experience experts fielding your calls, you can focus on your work—or enjoy your weekend—knowing that your callers are getting the attention they deserve. Plus, ActiveRain members receive a lifetime 5% discount on Ruby’s monthly plans! Learn more at www.callruby.com/activerain

Comments (9)

Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Sounds like a nice service to have. It doesn't fit my business model but it would for many people.

Apr 11, 2017 08:55 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Ashley Fisher ,

I'm sure for many the service you provide could be the answer in helping their business be more efficient. I have a full time Administrative Assistant that answers my phone, completes my paper work and handles endless tasks while I'm out doing what I do best..listing and selling.

Apr 11, 2017 03:45 PM
Flavia Brown
310-374-9093 - Manhattan Beach, CA
Realty One Group United

I try to build trust with new customers. Most people loath bothersome telemarketers. 

Apr 11, 2017 06:49 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Yours sounds like a good service. I remember that when I was an agent there were plenty of people who thought nothing of calling at 8 or 10 at night.

Apr 11, 2017 07:22 PM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

I answer my phone 27/7 52!!! I came to Real Estate from an industry that demanded a round the clock response, so it is second nature to me!!

Apr 11, 2017 07:54 PM
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

Interesting service, yet, the cost per minute IMO is a challenge for most agents to justify as a tool to increase efficiency and productivity in contrast to voice mail. 

Apr 11, 2017 10:03 PM
Anonymous
Alison Creamer

Interesting !!!!! I. May take a look at how it works. We dont get lots of afterhours calls as well try to use TEXT and email more.

Apr 13, 2017 04:52 AM
#7
Donna & Larry Johnson
Keller Williams Real Estate - West Chester, PA
Chester & Delaware County

Sounds like a great service. Maybe I should look into that?

Apr 14, 2017 07:26 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

After m-hours support is very good for some peop but not all. It has a lot of pros, though

Apr 20, 2017 11:53 PM