My Real Estate Modus Operandi

Industry Observer CalBRE #01165532


My Real Estate Modus Operandi

On Saturday, I received the following(edited) in response to an agent email inquiry on one of my listings:   


Hi Michael,


You’re very welcome and Thank YOU so much for your very quick reply and all the documents! I will review them.  Very much Appreciated!  I totally understand re: the other offers and I will inform my clients of this.


I must say that ever since being in real estate from 1988 you’re the first agent that ever provided all these detailed documents and took the time to respond in detail from just me inquiring about your listing and our possible offer.  It’s a total refresher. Some agents don’t ever bother to respond or if they do, they write a 2 sentence line.  Your client is definitely in great hands with you! THANK YOU again!


Have a great weekend!! :)


I certainly appreciated the email.

But then I's kinda sad.

This agent's experience(nearly 30 years) hit me.

Not all agents are created equal.

And please -- although it may seem as if I'm patting myself on the back -- that is not the intent of this post or a part of my personality. I'm far from perfect. There are many who will confirm my lack of perfection but I prefer not to release any names.




I like the opportunity to discuss my listings with other agents.

To provide information about the property.

To answer questions where the information is clearly shown in the multiple listing service remarks.

To help buyers' agents write offers for their clients that have a higher likelihood of being accepted by my sellers by sharing information about what's important to my clients beyond the best price.


I like to think I follow the Golden Rule in life.

And in real estate.

Again...far from perfect...

I think most people in our business do but the tone of the email I received reminded me of what's often wrong in our business.

A pet peeve? Perhaps...but this is not that post. Not yet. Merely musing.





Published:   April 9, 2017


My Real Estate Modus Operandi





Posted by

Michael Jacobs


CalBRE # 01165532

2065 Huntington Drive

P. O. Box 587

Pasadena, CA 91102

Call/Text:  818.516.4393




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Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

HI Michael... the first time an agent called me to thank me for submitting a clean offer and all the appropriate documents I thought maybe she'd been smoking something... it was shortly after I started in real estate in Charlotte. (In NYC it didn't matter because attorney did the paperwork.) And then... I started receiving offers on my listings and I totally understood why that agent called me. (And the sloppy paperwork submitted has not improved in the past 17 years.)

Apr 09, 2017 03:04 AM #1
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Michael.  I always knew you stood out from the crowd.  (Though, it's pretty sad that this agent has such poor experiences with others.)

Apr 09, 2017 04:49 AM #2
Liz and Bill Spear
RE/MAX Elite 513.520.5305 - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Michael, There's so much value in being a professional and practicing Golden Rule real estate.  You never know when THAT agent is going to be the one you need to help your client and having that reputation may be the difference between keeping a deal together, getting your buyer's offer accepted in a multiple bid, etc. I've always tried to make it easy for other agents to work with me.  Bill

Apr 09, 2017 05:16 AM #3
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Golden rule seems to have tarnished a bit sometimes when agents treat each other like warring competitiors rather than all working toward the goal of selling a property.

Apr 09, 2017 05:46 AM #4
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

It is sad that there are so many that make it bad for the good ones out there. Guess you proved there are good out there too!

Apr 09, 2017 05:52 AM #5
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Enthusiasm doesn't replace experience, but experience doesn't always replace enthusiasm.

Apr 09, 2017 05:59 AM #6
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

Well done, Michael. I agree that it's nice to receive this feedback but it's also sad that this experience is so uncommon. How do so many agents survive in this industry without quality service? It boggles the mind.

Apr 09, 2017 06:16 AM #7
Wayne and Jean Marie Zuhl
Samsel & Associates - Clark, NJ
The Last Names You'll Ever Need in Real Estate

No doubt the shortcomings of others make us look good.

Apr 09, 2017 06:35 AM #8
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Michael Jacobs, always good to receive this kind of feedback.  Have a great day!

Apr 09, 2017 07:12 AM #9
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


I have no doubt that you are one of the best agents I know of in Los Angeles' Pasadena area.  Like you, we treated everyone with great respect and stayed in communication with the other agents.  And that kind of behavior attracts great colleagues to work with.  A

Apr 09, 2017 07:14 AM #10
Sharon Lee
Sharon Lee's Virtual Assistance - Jonesborough, TN
Retired and loving life

Never a doubt in my mind that you are a stand out in the crowd. I do know for a fact that not all realtors are created equal. My first experience with a realtor over 20 yrs ago is proof enough for me when I bought my first and only house.  She sure didn't follow the golden rule.

Apr 09, 2017 08:38 AM #11
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Michael, think you hit the nail on the head, it is sad the lack of professionalism we are now seeing in our industry.   No requirements to answer your phone, no courtesy.    I think some lose track of the fact we all work in the same field and should play in the sandbox well with each other.    

What a wonderful email you received, and was smiling while reading, and know you would be excellent to work with on a transaction.

Apr 09, 2017 09:04 AM #12
Paul S. Henderson, REALTOR®, CRS
RE/MAX Northwest. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

This person, who wrote you the email, seemed surprised however anyone that has followed you for any time knows how high you set the bar when it comes to responsible real estate and any buyer or seller would be thrilled to have you represent them Michael Jacobs 

Apr 09, 2017 10:45 AM #13
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

No doubt in my mind this praise was well deserved, but unfortunately, there are lazy and unmotivated agents in real estate, just as there are people in any profession. 

Apr 09, 2017 10:54 AM #14
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Michael - Of course you do it right. But isn't it interesting how that makes you stand out from the crowd? It's a shameful commentary on the state of professionalism in our industry, but good for us willing to make an effort.

Apr 09, 2017 01:57 PM #15
Anna Banana Kruchten Broker/Owner, CRB, CRS
Phoenix Property Shoppe - Phoenix, AZ

Michael I get this one!  Surprising that agents are suprised by what simply seems like everyday business  to most of us, but it happens far too often. Sad commentary really.  You have always been one of the most professional (and fun) agents I know on ActiveRain! Your clients are so fortunate to have you representing them!

Apr 09, 2017 03:29 PM #16
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

There are times I am very much tempted to tell another agent exactly what I think of them, but then I figure what good will it do. None. It won't make the agent improve or change, in fact, it could have the opposite effect. It's also not very kind.

Apr 09, 2017 03:46 PM #17
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Michael- I get your point...not to minimize the excellent work that you do as well as the professionalism you exhibit, isn't it a shame when what should be accepted common courtesy among professionals is viewed as a rare occurrence. 

Apr 09, 2017 04:19 PM #18
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Michael, although I've never worked with you on a transaction, you do stand out from the crowd and you do an exceptional job with what you do each and every day. Sadly, that's not the majority of our real estate world. 

Apr 10, 2017 01:19 PM #19
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Thank you very much for stopping by and your comments.  I appreciate the support.  

Apr 17, 2017 09:17 AM #20
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Michael Jacobs

Los Angeles Pasadena 818.516.4393
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