Let's Get Real-ly Good at Communicating

By
Real Estate Agent with Samsel & Associates 0790808
https://activerain.com/droplet/52S4

My clients loved the photos of the house you're listing. They've called me three times already asking to see it. But the instructions on the MLS say that I have to schedule appointments directly with you, and you're not calling me back.

 

Finally we get in to see the house and my clients still love it. They make an offer. I submit the offer to you. Four days later, I still haven't heard from you.

 waiting for a phone call

In any given 24 hour period, a real estate agent needs to communicate with any number of people incuding clients, leads, attorneys, inspectors, mortgage reps, title agents, appraisers, tank specialists, networking partners, our broker, and the public. And that's a lot of communication. It takes dogged persistance to reach out and touch someone over and over again, and our phones are never idle.

waiting for a phone call part 2

I'm sure that's true for all agents.

Which is why I get it. I understand why contacting other agents is low on your priority list. You're tired of talking on the phone. You would much rather spend your time talking with actual clients and getting things checked off your never ending to-do list. I get it. 

But you have to call me back. 

Nothing gets my goat more than an agent who doesn't return a phone call. Whether I've left you a message asking about a listing or if I've emailed you with an offer on a property you're listing, I need a response.

phone and computer

Suggestions for the recalcitrant Realtor:

  • If you're afraid that calling me will result in a phone conversation that too long and takes up too much of your time, just text me. 
  • If you get a call from me but can't look up the answer right then, text me and say "I'm out of the office but I'll get back to you before evening." And then get back to me.
  • Make "Call back" time part of your schedule. 
  • Hire an assistant who can return calls for you.

Years ago, we were taking a mini second honeymoon in Cape May. While we were enjoying a bottle of wine in the Cape May Winery, Wayne got a phone call from another agent. 

wayne cape may

That's professionalism. That's doing what's right for our clients. That's what it looks like when an agent is accessible.

Whatever it takes, please return my calls! 

 

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~ Wayne & Jean 

Union County, NJ - a great place to live and work!

If you're looking to buy or sell a property in Union County, call us at 908-917-4189 or email TeamZuhl@gmail.com.

 

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All opinions, information and data provided is deemed reliable but is subject to errors and omissions. Not intended to solicit other Brokers' clients. We cooperate with them fully. 

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Rainmaker
556,899
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Wayne and Jean Marie Zuhl - If the agent is 'truly' representing the seller's best interest to sell the property, then returning a call to an agent to provide needful information to help facilitate the sale should be top priority ... 
Great photo of Wayne modeling exactly how that's done!  

Apr 11, 2017 05:39 AM #2
Rainmaker
5,178,989
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Good morning, Wayne and Jean Marie Zuhl (jean marie)...you are  very patient....no, you are too patient... before the end of the first day, I would have called the broker/owner and given that an hour.... then I'd be knocking on the door of the homeowner....I'd relay that I delivered an offer a day ago and wanted to confirm that you, the seller, are aware of it...your agent is not returning any calls to confirm receipt of the offer....  get on it. 

Apr 11, 2017 05:39 AM #3
Rainmaker
571,181
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

We are in a communication-centric business. If we don't return calls, our callers don't return. Thanks for sharing!

Apr 11, 2017 05:59 AM #4
Rainmaker
4,204,867
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Wayne & Jean, I wrote recently about this very topic, and is so unprofessional when agents do not return calls, especially when you send offers.  Good for Wayne to answer even when enjoying some down time!   

Apr 11, 2017 05:59 AM #5
Rainmaker
4,636,007
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Wayne and Jean,

Good communication is essential in every relationship.  It is part of the success formula whether it is business or personal.  A

Apr 11, 2017 09:10 AM #6
Rainmaker
2,843,340
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

Wayne and Jean, 

That drives me bat-bonkers nutszoid!!!  I have zero tolerance for that.  I am with Barbara Todaro -  I am on the phone with the broker and if no response I am in the sellers face. 

Thank you for participating in the contest. 

Apr 11, 2017 01:14 PM #7
Rainmaker
1,041,015
Mark Loewenberg
KW of the Palm Beaches - Palm Beach Gardens, FL
KW 561-214-0370

here here to this post often that is the biggest obstacle in our world today

Apr 11, 2017 06:29 PM #8
Rainmaker
2,138,433
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

There's really no excuse. How frustrating. Meanwhile their client is getting poorly represented.

Apr 11, 2017 07:26 PM #9
Rainer
510,716
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Jean Marie,

One agent like that a few years ago turned out to be in a coma in the hospital with a brain aneurism. Now, that is a good excuse. Otherwise, make time to call back in a timely manner. Especially for an offer. I try to confirm that I received it and an approximate time for expecting an answer. Keeps people a lot more calm.

Apr 11, 2017 07:51 PM #10
Rainmaker
3,318,475
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

I am with Barbara Todaro on this one...sometimes patience is not a virtue...it's putting up with incompetent agents...something I have no patience with in any situation.

Apr 12, 2017 04:35 AM #11
Rainmaker
273,494
Chuck Gollay
Exit Realty Paramount - Traverse City, MI

it is so very frustrating to deal with an unprofessional, unresponsive agent.  It makes one wonder if they're really representing their client's best interests, or merely their own.  

Apr 12, 2017 06:03 AM #12
Ambassador
3,984,175
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

If you are going to be in the real estate business you need to be accessible. Four days is ridiculous and makes you think that funny things are going on behind the scenes.

Apr 12, 2017 07:24 AM #13
Rainer
164,014
Anne Corbin
Long and Foster - Lake Anna - Spotsylvania, VA
Serving Lake Anna & Central Virginia

Amen to that! It is the HOLY GRAIL. I thought I just had too high a sense of urgency! Keep these deals moving!

Apr 12, 2017 10:05 AM #14
Rainmaker
1,502,863
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

I can not stand those agents who do not communicate back. If you are that busy, get an assistant. So unprofessional. Usually, however, those agents have very few listings....

Apr 12, 2017 06:55 PM #15
Rainmaker
1,502,863
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

On another note..., why this post is not #featured????

 

Apr 12, 2017 06:57 PM #16
Rainmaker
544,857
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

Especially if an agent has a new listing, when there will be a lot of activity--s/he must be ready for extra phone calls and communication!

Apr 12, 2017 06:58 PM #17
Rainmaker
267,607
Dan Derito
Success! Real Estate - Brockton, MA

There is no excuse to not responding to calls these days.  I remember when there were no cell phones, texting or emails.  It's not like you have to get to a land line and actually dial the number. 

Apr 13, 2017 05:29 AM #18
Rainmaker
1,524,673
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

I don't get it either.  A text takes just moments to send, making it very convenient to say "I'll be in touch later".  Especially with offers - that needs to be confirmed that it was received.

Apr 13, 2017 08:59 PM #19
Ambassador
4,012,761
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Wayne and Jean- you are so right!  And with texts, there's no excuse for at least sending a 'Can't talk now" message and then getting back. 

Apr 15, 2017 01:51 PM #20
Rainmaker
780,186
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

In a business where communication is so critical, it's amazing how bad some people are at it.  Sad...Love the photo of Wayne at the winery. -Kasey

May 02, 2017 12:37 PM #21
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Wayne and Jean Marie Zuhl

The Last Names You'll Ever Need in Real Estate
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