Developing Good Agent Relationships Even in the Worst Circumstances

Real Estate Agent with Long and Foster REALTORS®, Gainesville, VA VA License # 0225089470

Developing Good Agent Relationships Even in the Worst Circumstances

In 1993, I graduated with a B.A. in Speech Communication from George Mason University.  At the time, I was expecting I would be working behind the scenes in radio or TV.  Never in my wildest dreams did I think I would be a successful Bristow, VA Real Estate Agent using the skills learned in the communication classes to keep my business strong.

From marketing to interpersonal communications with clients and other agents, I use what I learned every day.  And it's not like you have to go to college to learn how to communicate well with others.  Far from it.  Communication is something we work on from the time we are born.  We develop the ability through our facial expressions and vocalizations, to let our parents know how we feel.  And our negotiating skills begin training when working our parents for thirty more minutes before we have to go to bed.  For one more piece of cake.  For a sleepover with your best friend.  Or my all-time win, convincing my Mom to let me see the band Journey in concert when last minute tickets came my way.

One thing I strive for in my business is to be in touch with cooperating agents on my listings and my clients once a week.  That's tough when you are working a Short Sale and have nothing to report.  But it is so necessary.

About five years ago, I was working on getting one of my Short Sale listings approved.  Every week, like with all my Short Sale listings, I reached out to the Buyer's Agent.  There seemed to be no limit to the bad news I delivered.  We were fighting a foreclosure and lost.  Yet, even though her client wasn't able to purchase the home and spent two to three months waiting on the Short Sale, that Buyer's Agent still thinks of me as one of the best agents in the market.  She is always looking for an opportunity to work with me again.  All because I remained professional, kept working the bank for an approval, and kept her apprised of what was happening.  By the time the bank foreclosed, it was no surprise.

When everyone walks away having gotten the outcome they want, it is easy for them to admire the work we've done.  It's a different story when you don't get to the successful end of a transaction.  However, it doesn't mean you can't be admired for your work and your efforts to communicate.

Keep everyone in the loop in your transactions, be it good or bad.  And always be professional.  Don't get nasty or talk down to another agent.  Those are the ways to stay ahead of the pack in real estate and have your fellow agents want to work with you.



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Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

Congratulations on the feature Chris Ann Cleland . I do like the wy you think, i think it is important to communicate with other agents and often time they mention how happy they are with my updates and reaching out to them without them having to call me

Apr 19, 2017 05:45 AM #26
Mick Michaud
Distinctly Texas Lifestyle Properties, LLC Office:682/498-3107 - Granbury, TX
Your Texas Lifestyle is Here!

Acting professionally in all circumstances is critical for our reputations.  You had commented on my post about the pig and the monkey.  It's hard to be professional when there's so much "stuff" going on sometimes.


Apr 19, 2017 05:56 AM #27
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
your real estate writer

You just caused me to think back to a lender who lost all future business with our agency because she not only failed to communicate - she refused - rudely.

Reputation is everything.

Apr 19, 2017 06:25 AM #28
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome


Glad to see this featured...

'One thing I strive for in my business is to be in touch with cooperating agents on my listings and my clients once a week.'

Apr 19, 2017 07:07 AM #29
Tiffany Burke
Group one real estate - Corpus Christi, TX

Wonderful, WONDERFUL information. Thanks for sharing. This could not be more true.

Apr 19, 2017 08:10 AM #30
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

Good communication is important from the start and quite often, you can tell from first contact how the other agent will be in terms of communication, developing a relationship,e tc. 

Apr 19, 2017 08:26 AM #31
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Seems like today, there is a real aversion to communicating ... even as there are more, easier, and quicker methods to do so, Chris Ann Cleland.  

So many issues could be avoided ... transactions could be conducted so much more easily ... and business could be much more enjoyable, if all held your view.   Don't ever change them ...



Apr 19, 2017 09:00 AM #32
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Communication is key to closing transactions.  Technology makes it easy to stay in touch.  Choosing the right words and appropriate technology for specific communication is essential.

Apr 19, 2017 09:20 AM #33
Woody Edwards
First Choice Realty, Inc - Chesterfield, VA
A Realtor® Who Answers His Phone!

Great "Featured" post!  You are right in that communication is top priority, not just with your clients.  Sometimes, when an issue crops up, the other agent might have a good suggestion to get you thru the problem.

Apr 19, 2017 09:44 AM #34
Vickie Teel
Allison James Estates & Homes - Punta Gorda, FL
It's all about YOU!

Love your post Chris Ann Cleland - this is so very true in our business.  Keeping communication lines open with all parties saves a lot of headaches in the end whether it was a successful transaction or not.  Congrats on the feature.

Apr 19, 2017 11:10 AM #35
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hi Chris Ann Cleland, we're in the relationship business, without effective communication, we won't be successful. Unfortunately, many will not agree with that otherwise, they would return calls. Well deserved feature!

Apr 19, 2017 01:46 PM #36
Theo Shaw
Baird & Warner Residential Real Estate - Evanston, IL
Serving Evanston, IL & Beyond

Good post, Chris Ann Cleland.  It is so important to be the kind of agent that other agents look forward to working with (due to professionalism and communication.)   It's like a breath of fresh air when the agent on the other side of the deal turns out to be one of those agents, isn't it?


Apr 19, 2017 02:09 PM #37
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Area Real Estate

It would be so nice if that's how they all turned out. Shrieking harpie on the other end of the phone? No problem lol.

Apr 19, 2017 02:46 PM #38
M.C. Dwyer
Century 21 Showcase REALTORs - Felton, CA
Santa Cruz Mountains Property Specialist

Such a great post, Chris Ann.   Hope some new agents, and perhaps a few rusty experienced agents, get inspired by your post to improve.    I'm still amazed when I return a message, and someone starts off by saying, "you're the only one who called me back..."   

Apr 19, 2017 04:11 PM #39
Tricia La Motte, CRS
661-212-2896 eXp Realty - Santa Clarita, CA
Santa Clarita Real Estate - Guiding the Way Home!

Chris Ann Cleland , congratulations of your featured blog.  I heartily agree...keeping all concerned in a transaction updated on a regular basis is key to a successful transaction. And yes, in the days when we had to deal with so many short sales, that went a long way to establishing good relationships with other agents!

Apr 19, 2017 06:15 PM #40
Francine Viola
Coldwell Banker Evergreen Olympic Realty, Olympia WA - Olympia, WA
Realtor, In Tune with your Real Estate Needs

Wise words!  My market is relatively small so everyone knows each other so playing nice is very important since you won't be able to hide!

Apr 19, 2017 08:16 PM #41
Melissa Jackson
Riverside Homebuilders - Sales Consultant - Springtown, TX
Your New Home Sales Consultant in Parker County

Thank you for sharing. keeping in touch and staying civil is the best way to work together. 

Apr 19, 2017 09:07 PM #42
Ralph Gorgoglione
Maui Life Homes / Metro Life Homes - Kihei, HI
Hawaii and California Real Estate (800) 591-6121

One of the things I like is when there is a tense transaction in which myself and the agent on the other side are both seasoned agents and can handle not only coaching our clients, but just about anything to the point where we can get it closed.  I love having an intuitive,  level-headed agent on the other side.

Apr 21, 2017 10:45 AM #43
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

One needs to speak with firm, authorative tone to share what is available w/o adding own opinions to be respected.


Apr 22, 2017 03:16 PM #44
Brian DeYoung
Howard Hanna Real Estate Services - Ithaca, NY
Brian DeYoung

Really great advice. We all know most of it, but it can be hard to follow it. Of course, when we do live that way, with regular communication, the results are positive.

Apr 26, 2017 06:00 PM #45
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Chris Ann Cleland

Associate Broker, Bristow, VA
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