“Let’s Get Real” - No Fooling Around About It!

By
Real Estate Agent with Keller Williams of Central PA RS334568

Thank you Kathleen Daniels for offering the April Challenge inviting us to 'the dark side' where we must each explore the "one peeve in your business that drives you bat-bonkers."

This peeve literally came out to bite me this week.  I was showing four properties to my buyer/clients on Monday.  The schedule was tight and the homes were in four different towns.  However, I am very respectful of showing appointments and understand that usually a homeowner needs to leave the home on purpose to accommodate a showing so I am careful to plan ahead and schedule accordingly.  However sometimes circumstances cannot be avoided.  After completing showing #2, and en-route to showing #3, the traffic report shared that there had been a horrific accident, and even with diverting our route to side streets, it was apparent that we would be late for showings #3 and #4.  I immediately contacted the listing agent for showing #3 and she promptly answered her phone and verified that it would not be an issue with her seller and that we should proceed to the showing appointment.  I then tried contacting the listing agent for showing #4, but that wasn't so easy.  I called the office number, and cell number and left two messages, and we continued to the third showing.  Upon conclusion of showing #3, my buyers were very excited to still see showing #4 so I tried contacting the listing agent two more times to no avail.  I explained to my buyers that we could take a chance and head over to the home, but I could not guarantee that we would be able to enter the home since the agent was unresponsive. Thankfully when we arrived, the homeowner was outside chatting with a neighbor. I explained the situation and as I suspected, she had not heard from the listing agent, but since she had heard about the traffic accident earlier, she was very accommodating and permitted my buyers and me to view the home.

Today is Friday, and I never received a returned call from that agent.  
The question looms, how is this agent representing the best interest of their client when they do not even answer the phone? Nor return a call?
Furthermore, as the buyer's agent, I cringe to think what it would be like to continue working forward to settlement with an agent that is unresponsive.

My buyers did write an offer - and much to my relief, it was not for home #4.

In this age of technology, there is little excuse for lack of response and communication...period, end of story!!

Are you looking for a responsive and communicative real estate agent in the Carlisle, PA area?  
It would be my honor to guide you through the process of selling or buying a home.  

www.mariasapio.com

 

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Topic:
Home Buying
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Pennsylvania Cumberland County Carlisle
Tags:
maria sapio
realtor carlisle
buying a home carlisle pa
selling a home carlisle pa

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Rainmaker
3,713,943
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

At least you called, Maria. I had a showing scheduled on one of my listings last week for which an agent never showed and when I called to see what the story was she blithely proceeded to tell me that they had so many homes on their list and were late to at least a half dozen appointments.... we were talking well over an hour late. I told her not to bother to come as my clients were now home and not letting her in the house. Amazingly she didn't think to even say sorry for the inconvenience.

One thing I like about our Showing Time Service is that when I have to change showing plans in mid-stream, they take care of tracking down the home owner for me.

Apr 21, 2017 11:08 AM #9
Rainmaker
6,152,373
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thanks for sharing your experience. You should promote a centralized showing service for your market.

Apr 21, 2017 01:19 PM #10
Rainmaker
563,279
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Nina Hollander - Lack of courtesy is akin to lack of professionalism - it sounds like the agent that had scheduled to show your listing lacked in both...
Thank you for stopping by to read my post and share your thoughts - it is always appreciated!

Apr 21, 2017 01:20 PM #11
Rainmaker
563,279
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Roy Kelley - Thank you for your feedback.  We do utilize showing time but I always contact the agent directly if I'm running late or early simply as a courtesy to them and the seller.

Apr 21, 2017 01:22 PM #12
Rainmaker
3,713,943
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Maria Sapio ~ initially I thought this might have been a new agent (because we have so many these days who don't have a clue). But when I checked her license number told me she's been in the business in NC for at least 15/16 years. Don't quite understand how she lasted this long.

Apr 21, 2017 01:28 PM #13
Ambassador
936,801
John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

Lack of communication is a huge peeve of mine, too, and it happens all too often in our industry.  Glad your buyers found the one, hope it's a smooth ride to closing for everyone : )

Apr 21, 2017 02:01 PM #14
Rainmaker
563,279
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Thank you John Meussner for your good wishes and of course, for your visit - it's always a treat to have you stop by...

Apr 21, 2017 02:56 PM #15
Rainmaker
1,481,914
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

HI Maria Sapio - In my opinion it is very unprofessional not to call back in a timely manner to a client or an agent on either side of a transaction. I am glad that it worked out for your buyers. I hope they get their home!

Apr 21, 2017 03:15 PM #16
Rainmaker
2,946,331
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Maria Sapio - I am still shaking my head ... the agent never did call back. Good Grief!! I know that feeling of elation when the client does not want to write an offer on "that listing" because the writing is mostly already on the wall ... it will not be fun working with a non-responsive agent.  

I wonder how the seller of house #4 felt about the fact that their agent did not answer or return your call. 

Apr 21, 2017 04:46 PM #17
Rainmaker
3,252,842
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Maria

Very poor behavior by the listing agent.

Good luck and success.

Lou Ludwig

Apr 21, 2017 07:45 PM #18
Rainmaker
563,279
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Sheri Sperry - MCNE® - Thank you for stopping by to read my post and I hope you enjoy an outstanding weekend!

Apr 22, 2017 04:59 AM #19
Rainmaker
563,279
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Kathleen Daniels Thank you for offering this April challenge - and I hope you enjoy each moment of your day!

Apr 22, 2017 05:01 AM #20
Rainmaker
563,279
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Thank you Lou Ludwig for stopping by and hope you enjy the weekend!

Apr 22, 2017 05:01 AM #21
Rainmaker
2,351,516
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good Morning Maria -  time is of the essence and agents need to answer the phone.  It is frustrating isn't it.

Apr 22, 2017 05:31 AM #22
Rainmaker
563,279
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Grant Schneider - Thank you for stopping by to read my blog and offer your thoughts ... Hope your weekend is outstanding!

Apr 22, 2017 08:37 AM #23
Ambassador
3,492,899
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

My only defense for not getting back to someone is when they don't leave a voicemail when they call Maria SapioIf they leave a message I called them back immediately. This is a tried-and-true telemarketer who doesn't leave messages. If I'm on the phone and I don't recognize the phone number; I will not hang up to pick up. Your point is very well taken however!

Apr 22, 2017 09:11 AM #24
Rainmaker
563,279
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Paul S. Henderson, CRS, REALTOR®, - Courtesy always shines through in those that return a call - (except to telemarketers)...!! Hope you're enjoying a spectacular weekend...

Apr 22, 2017 09:14 AM #25
Rainmaker
1,584,831
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

It seems a lot of us have this same complaint, and it makes you wonder how long some agents will stay in business.

Apr 25, 2017 08:41 PM #26
Rainmaker
4,799,006
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Good morning Maria.  I agree.  There are times when we are unavailable but we need to make arrangements to have our business be covered.

Apr 29, 2017 04:42 AM #27
Rainmaker
805,571
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

This seems to be one of the predominant frustrations with agents.  I don't understand how they get their business done, and why it is so widespread.   Glad your buyers wrote an offer, and not for that house.  -Kasey

May 02, 2017 07:52 PM #28
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