Thank you Kathleen Daniels for offering the April Challenge inviting us to 'the dark side' where we must each explore the "one peeve in your business that drives you bat-bonkers."
This peeve literally came out to bite me this week. I was showing four properties to my buyer/clients on Monday. The schedule was tight and the homes were in four different towns. However, I am very respectful of showing appointments and understand that usually a homeowner needs to leave the home on purpose to accommodate a showing so I am careful to plan ahead and schedule accordingly. However sometimes circumstances cannot be avoided. After completing showing #2, and en-route to showing #3, the traffic report shared that there had been a horrific accident, and even with diverting our route to side streets, it was apparent that we would be late for showings #3 and #4. I immediately contacted the listing agent for showing #3 and she promptly answered her phone and verified that it would not be an issue with her seller and that we should proceed to the showing appointment. I then tried contacting the listing agent for showing #4, but that wasn't so easy. I called the office number, and cell number and left two messages, and we continued to the third showing. Upon conclusion of showing #3, my buyers were very excited to still see showing #4 so I tried contacting the listing agent two more times to no avail. I explained to my buyers that we could take a chance and head over to the home, but I could not guarantee that we would be able to enter the home since the agent was unresponsive. Thankfully when we arrived, the homeowner was outside chatting with a neighbor. I explained the situation and as I suspected, she had not heard from the listing agent, but since she had heard about the traffic accident earlier, she was very accommodating and permitted my buyers and me to view the home.
Today is Friday, and I never received a returned call from that agent.
The question looms, how is this agent representing the best interest of their client when they do not even answer the phone? Nor return a call?
Furthermore, as the buyer's agent, I cringe to think what it would be like to continue working forward to settlement with an agent that is unresponsive.
My buyers did write an offer - and much to my relief, it was not for home #4.
In this age of technology, there is little excuse for lack of response and communication...period, end of story!!
Are you looking for a responsive and communicative real estate agent in the Carlisle, PA area?
It would be my honor to guide you through the process of selling or buying a home.