Some of them want to use you, some of them want to abuse you.

By
Mortgage and Lending with Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, NMLS #138061 MMCD #1141

Some of them want to use you, some of them want to abuse you

 

     This month @Kathleen Daniels invited us to write about the thing in our job that drives us nuts - the Joker to our Batman.  I loved this analogy, because thinking about the topic I wanted to write about, I realized I have a lot of villains that I constantly battle in the mortgage business.  

 

     The Penguin is a formidable foe (the internet lender that entices clients in Jokerwith low rates without revealing the "loan officers" are as green and ignorant as they come and have an embarrassing rate of getting those low rates to the closing table).  I often do battle with the Riddler (the underwriter that can look at the same guidelines I look at, but interpret them in a different way, to the detriment of applicants...thankfully, this is usually an easy win).  Mr Freeze sometimes puts a damper on my business (those out-of-my-control things like inspection issues, a short appraisal, or hurricane/tornado/flood damage just shy of a deal closing).  Fact is, everyone in the real estate industry has a whole cast of foes they do battle with each and every day.  But the Joker?  No other foe is like the Joker.  He's the arch-nemesis.  He's the one that drives you crazy again and again, and no matter how many times you beat him in battle, it seems the war never ends.

 

     Oddly enough, my "Joker" is sometimes difficult to tell apart from my superhero sidekicks.  A wolf in sheeps clothing, my Joker sometimes so closely resembles the things I love most about my job that it's difficult to separate the two, until it's too late.  My least favorite thing about my job is also my most favorite - the people.

 

     Generally, I love the people aspect of the mortgage business.  Meeting great professionals and wonderful clients from all over the country and from all walks of life is incredibly rewarding, an educational experience that I cherish, and leaves me with relationships that have come to span a decade+.

 

     The wolves in sheep's clothing, though - the Jokers, are my biggest peeve - the "clients" who are total flakes.  The ones that will use you, abuse you, call you at all hours of the day and night for months (or longer), and then disappear.  The total wastes of time that don't mind wasting your time.  The time sucks who will have you on the phone for hours on weekends, leaving family and friends to help them, answer questions, and doing everything you can to educate them and make them feel comfortable about the home buying process, only to do business with someone else because "my brother said I should use his guy", after I've done 95% of the work needed to be done for the mortgage process.  

 

     I have such an incredibly difficult time dealing with flaky people that don't mind wasting my time, because it's the exact opposite of my personality and way of doing things.  I value my time, but I value the heck out of others, too. If I shop, I'm going to do it before asking someone to invest hours and hours into me.    

 

     Losing a battle doesn't hurt my feelings.  If someone is shopping, I give them my best and allow them to make a decision.  If their decision leads them elsewhere, I accept it, wish them the best, and move forward.  I'm happy to spend my time educating people, helping them, and guiding them as they prepare to buy a home.  I will gladly take the time to cross-qualify someone for a listing agent with no attempt at getting the buyer because I know it will give the seller a level of comfort with an offer.  I don't mind spending my time doing things that don't lead to closed loans, but I certainly do mind wasting my time on people who don't appreciate it.  



I encourage people to shop.  Everyone should shop for their mortgage.  But do it before wasting hours upon hours of my time.

 

People who put their time at a premium and don't give a damn about mine are indeed the Joker of my business.  

 

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  1. Lynn B. Friedman 04/28/2017 05:43 PM
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Rainer
138,744
Jamie King
Hoty Enterprises, Inc. - Huron, OH
Sandusky, OH

Great post and a great read! We get the Jokers all the time as agents, but never gave much thought to the experience lenders have as well. Thanks for enlightening me. Guess that makes us both caped crusaders in conquering the bad guys!!!

Apr 29, 2017 05:52 AM #28
Rainer
167,556
Anita S. Zahn
Advantage Realty 863-840-1420 - Sebring, FL
Highlands County Real Estate Source! I work 4 U!

Great post!  I think you said everything most of use feel.  The Jokers seam to be coming out in droves.  They will ware you out!  You know your in trouble when they have been through 3 other Realtors!

 

Apr 29, 2017 06:15 AM #29
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Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

People that use us take away our sweet dreams and make us feel like we're walking on broken glass. 

Apr 29, 2017 06:25 AM #30
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

John

Yes there are people in our business who can drive us nuts, waste our time, or otherwise. Thankfully the majority of people are not this way and really do value our help and time.

Jeff

Apr 29, 2017 06:46 AM #31
Rainmaker
401,273
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

I believe we all have had those people who can be a super frustration.

They "know everything", they are using us to entertain them, they have no grip on reality.

We all feel your pain John Meussner 

Apr 29, 2017 06:55 AM #32
Rainmaker
311,663
Dennis J. Zisa & Associates, Inc.
Dennis J. Zisa & Associates, Inc. - Camden, NJ
29 years in So. Jersey and the Greater Camden area

Great post....I love the analogy!

Time is really all we have; it is our most precious resource. Unfortunately, there is no shortage of "Jokers" at every turn, just waiting to rob you of that resource. I have learned, over the years, that a key to success is developing the ability to discern this personality type, early on in the relationship.

 

Apr 29, 2017 07:05 AM #33
Rainmaker
686,759
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

And we Realtors so appreciate that you are so helpful with our clients. Then, when they pull a stunt like that, we feel so badly. More often than not, these jokers pull the same thing on us.

Apr 29, 2017 07:08 AM #34
Rainmaker
2,476,039
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

John Meussner ...is really "Loan-Man" who fights for the rights of loan processes

Apr 29, 2017 07:45 AM #35
Rainer
220,955
Greg Mona
Faira Homes Corp - Scottsdale, AZ
Real Estate in the 21st Century!

Great post John Meussner! I like the analogy chosen. As a broker associate, I'd like to think I would not fall into the trap of being used and giving of my time for free to no avail, but I also know that it will probably continue to happen. People start off seeming to be sincere and interested only to go away like a puff of smoke. I still believe that is just a hazard of the job, and thankfully most folks I have worked with in the past have been great clients who went the distance.

Apr 29, 2017 08:15 AM #36
Rainmaker
527,582
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I liked this challenge b/c it lets us vent!  I didn't think about buyers wasting a lender's time as well--your blog did a good job of explaining that.

Apr 29, 2017 02:00 PM #37
Ambassador
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Jokers, as you call them, are present in every type of sales job.  Sometimes, thankfully, they give us clues they are jokers and we can cut ties before we waste too much time.

Apr 29, 2017 02:01 PM #38
Rainer
257,123
Kathleen Frawley
Keller Williams 916 730-4404 Elk Grove, Wilton, Folsom, Sacramento - Wilton, CA
South County Sacramento, 916 730 4404

Yes!  Loyalty seems to be lost on some people.  If we all stick to the golden rule everything would be better.

Apr 29, 2017 02:22 PM #39
Rainmaker
1,525,777
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By eXp Realty - Alexandria, VA
Alexandria Virginia Homes For Sale

John, what a clever comparison, I love it. There are jokers everywhere and I can see why that part of your job is so frustrating. Shopping and wasting someone's time are totally different as you point out. Congrats on your feature!

Apr 29, 2017 03:19 PM #40
Rainer
12,073
Clay Madisen
Leadingham Realty - Imperial Beach, CA
Your Real Estate Partner

Well spoken. All we can do is all we can do. But I like to ask the hard questions upfront to both the buyers and the agents. It saves time and headaches. Time better spent working with a client that truly wants my help.

Apr 29, 2017 03:38 PM #41
Rainmaker
229,177
Fern S. Hamberger
Citi Habitats - Manhattan, NY
The Fern Hamberger Team

There is a song for that: If you wann play the game you ought to know how to play it right!! I'll give you some advice!! You gotta to know when hold them, know when to fold them , know when to walk away, know when to run!! you count your money when you are seating at the table, there will time enough for counting when the deal is done!!! from the Gambler by Kenny Rogers!!

Apr 30, 2017 07:55 AM #42
Rainmaker
392,052
Donna & Larry Johnson
Keller Williams Real Estate - West Chester, PA
Chester & Delaware County

We are always going to have the few that waste our time. Let's just hope we can pick up on that early in the process.

Apr 30, 2017 10:28 AM #43
Rainmaker
1,062,187
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

This is one of the best titles I have ever read!  This is true in many businesses.

Apr 30, 2017 11:51 AM #44
Rainmaker
1,553,132
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Real Estate

Excellent & so true. I think that is the hardest part of our jobs is seeing the Jokers for who they are as soon as possible. I think that they take advantage our our 'need to help' others - our selflessness. At least that is how I feel.

Now after all these years, I never waste anyone's time with hours & hours of questions only to use someone else. Valuing someone else's time is good karma & reciprocation.

Apr 30, 2017 12:11 PM #45
Rainmaker
649,039
Mike McCann - Nebraska Farm Land Broker
Mike McCann - Broker, Mach1 Realty Farmland Broker-Auctioneer Serving Rural Nebraska - Kearney, NE
Farm Land For Sale 308-627-3700 or 800-241-3940

Hi John Meussner Great blog. I agree with the analogies. I am like you that I do not like to waste other peoples time.  I am always amazed at how tha does not seem to faze some people that are wasting mine.

Apr 30, 2017 08:32 PM #46
Rainmaker
776,037
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

I'm with you on this John.  I think I treat other professionals better because of this job and more concious of wasting time, calling & emailing after hours or weekends, being late or missing appointments - anything that may be disrespectful to the person.  In that way dealing with flaky people has made me a better person, because I try to treat others better because of it. -Kasey

May 03, 2017 07:32 AM #47
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