Home Inspectors Inspect not Disrupt

Real Estate Agent with Keller Williams 414-525-0563 57026-90 Broker

 We have proudly been licensed Real Estate Brokers in Wisconsin for what seems like a lifetime....and we love what we do and the diversity of things that a real estate career provides for practitioners.

   Real Estate agent  A routine part of a listing is for the Buyer to hire a home inspector. We require the buyer's agent to attend the inspection and make that requirement known in MLS.  If the agent cannot attend and cannot find anyone to attend on their behalf,  one of us is at the inspection.

    A distressed Seller called us because she clearly felt disrepected...things were not as she had left them....glass was broken and not cleaned up...security system disconnected and a laundry list of other things. It was the first time in a long time that she had sold a house...was this normal she wondered.

    I assured her it was not ....the Selling agent was defensive and sent the email on to the inspector.  The broken item was no longer manufactured....the Seller suggested another Disruptionsimilar one and provided make and model for replacement.  He protested that was not the exact model that had been broken....and his inspection "required" that he look beyond the surface of things....it should also "require" he return them to the way he found them.

   Agents...as you observe an inspection...Inspection as you do an inspection be ever mindful that you are a guest in someone else's home and that means returning things as you found them...doors or windows open or closed, lights left on or off, furniture and furnishings left as you found them.

      Selling and moving can be a stressful time...this is one stress that professionals in real estate should not be adding to this situation.

        This is a public service message brought to you courtesy of Sally K. & David L.Hanson, Broker Associates with Keller Williams Realty proudly serving southeastern Wisconsin.

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS

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Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Rule #1 on a home inspection - don't break anything.
Rule #2 - pay close attention to Rule #1.

However, one time I did disconnect a security system!  Early one Saturday morning, in a vacant house, the system went off about 15 minutes after we arrived.  The sellers were not living there and could not be reached.  The listing agent did not know the code.  So I disconnected the screeching siren!

But the inspector must be careful, and this inspector is very gentle with household belongings and appliances.  Things get broken from time to time on a home inspection.  And when they have been broken by buyers this inspector has stepped up to try to make things right.

And when I remove the attic access panel and insulation falls onto the floor, I clean it up.  A Scout is courteous and kind.  And leave the campsite as clean as you find it.

May 18, 2017 03:00 AM #1
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Good morning Sally.  Around here we are having issues with inspectors.  A few have been banned from some agencies, one has a court order against him.  Sad

May 18, 2017 03:07 AM #2
Kat Palmiotti
Grand Lux Realty, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

Most of the inspectors I've seen (and all the ones I recommend) are careful and this wouldn't happen on their watch. We all need to be careful when viewing or inspecting homes.

May 18, 2017 03:39 AM #3
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo & Home Sale Specialists

Larry goes to all the inspections, and luckily he has never been to one where this has happened...

May 18, 2017 04:07 AM #4
Deborah Spence
Home Smart Realty Advisors - Philadelphia, PA
Awesome Realtor serving Philadelphia and suburbs!

I haven't had that problem but I did learn from your post to record in the Mls that buyer agent or another representative must attend inspection. Thanks

May 18, 2017 04:08 AM #5
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Good morning Sally and David. Follow Jay's rules and everything should be fine. Enjoy your day!

May 18, 2017 04:33 AM #6
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Hi, Sally and David.  I don't think I would be hiring this inspector anytime soon again. 

May 18, 2017 04:43 AM #7
Sandy Padula and Norm Padula, JD, GRI
Realty National - Carlsbad, CA
Presence, Persistence & Perseverance

These are great rules to follow, Sally K. & David L. Hanson when on a home inspection. We, too, attend every home inspection whether representing the seller, or the buyer.

May 18, 2017 04:44 AM #8
Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Thank heavens I've never had this arise... then again, I am very picky about my inspectors. But no doubt if it happens, it is stressful for a seller who is probably already more than a bit stressed out.

May 18, 2017 05:14 AM #9
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
Los Angeles Pasadena Area Real Estate 818.516.4393

Good morning, Sally and David --- stuff happens and when something bad occurs, it's how it's handled that gives professionalism an opportunity to be displayed.  

May 18, 2017 06:22 AM #10
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Sally and David. I practiced a long time and only had this happen once. It was terrible. i was the listing agent but was there because my seller had hurt her back and couldn't leave the house. Sorry.

May 18, 2017 06:40 AM #11
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Sally and David everyone makes mistakes, but to then to try to justify the mistake and not take responsibility is unacceptable.

May 18, 2017 02:29 PM #12
Anna Banana Kruchten CRB, CRS, Broker
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana of Real Estate!

Well let's hope that doesn't happen often. Unbelievable!  I can't imagine any of our clients or inspectors acting so rudely and leaving a home in disarray or breaking things. Who does that???

May 18, 2017 04:33 PM #13
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

I've not had this happen and thankfully most of our inspectors are true professionals and do their jobs.

May 18, 2017 08:53 PM #14
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Amen....it is always a stressful situation and this makes it worse!

May 21, 2017 07:44 AM #15
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Sally and David- common courtesy should prevail.  You're in someone's home and despite your reason for being there, if you break something you replace it. 

May 21, 2017 04:50 PM #16
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

I would be very upset had I been that seller and came home to find that mess! It's too bad that happened! The Inspector certainly didn't act very professional.

May 23, 2017 04:56 PM #17
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Oh, I would be so upset with the agent for their response and the inspector would be paying to replace and would FIND that item, Sally!  That is completely unacceptable and just makes me sad for your client. 

I have had an inspector who broke a window - the sellers returned home to a very apologetic note, also stating that the new window would be installed within the week - it had already been ordered and paid for by the inspector. Accidents do happen but, those who accept the responsibility of their actions are who we all expect to work with. Unfortunately sellers, nor their agents, can select the buyers' inspectors - OH how I wish they could!! ;-)

May 30, 2017 07:30 PM #18
Alan May
Coldwell Banker Residential - Evanston, IL
Helping you find your way home.

The rule is "leave everything as you found it"...

If it wasn't broken when you arrived... it ought not be broken when you leave.  And if you do happen to break it... (these things happen even to careful people)... fess up, and make it good.

Jun 17, 2017 09:08 AM #19
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Sally K. & David L. Hanson

WI Realtors - Luxury - Divorce
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