Avoiding the Poof… a few work arounds for the photo issues.

Real Estate Agent with Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities #1 in Forest Land Mgmt

Avoiding the Poof…  a few work arounds for the photo issues.

“Okay so I was posting to my blog and like Poof… it disappeared”.  “Bummer”.

Okay so this issue has been around for a while, yet many are still having a tough time dealing with it, so tonight I will offer a few ways to deal with it.

A few are seeing the nasty dog, and a few are just getting an error message.

One thing to keep in mind is that Bob Stewart and the rest of the folks who work hard behind the curtain are working hard on this issue and will be getting it fixed soon.

But until then, these solutions should help with the issue.


Actually there seem to be 3 issues.

  1.        The Featured Listing Bug
  2.        The Featured Photo Bug
  3.        The New Photo Bug


1. The Featured Listing Bug.

Since the last big update, AR cleaned up the right side of your blog and got rid of the list of featured listings on the right side.

Unfortunately, when you are posting your blog, the box to feature the listing on the right side is still there and checking that box will cause your post to disappear.

Just don’t check this box and your post will work just fine.


2. The Featured Photo Bug  

Intermittently when we try to post a featured photo at the top of our blog post, it will cause it to crash.

The best way around this is to publish your post without the featured photo, then go back and add it later.

Just click that blue edit pencil at the top, insert your feature photo now and it may work.

Sometimes this will work, sometimes it will prompt an error message, but at least your post will still be intact.

Try this again in a few hours and it may post the feature photo then, or just live without the feature photo.

3. The New Photo Bug (btw, to view these diagrams in higher detail, right click and select "view image")

The third bug seems to be in trying to upload a New photo into the AR photo uploader (Responsive Filemanager), and a few work arounds that seem to help include.

Use an old photo that is already in your collection of uploaded photos.

Or, load a link rather than a photo.

To do this simply upload the photo somewhere else on the internet such as your webpage, facebook, pinterest, or just about anywhere else that you can upload a photo.

Right click on the photo, copy image location, then go to your post and upload a link rather than a photo.

Paste the link to the image location into the source box in the "insert/edit image" box.


Hopefully these work arounds will help until things get back to normal, and please feel free to give me a call if you have any problems.


Re-Blogged 4 times:

Re-Blogged By Re-Blogged At
  1. Tony and Suzanne Marriott, Associate Brokers 05/21/2017 06:08 AM
  2. Jeff Dowler, CRS 05/21/2017 12:42 PM
  3. Susan Haughton 05/25/2017 12:07 PM
  4. Debra Leisek 07/04/2017 12:43 AM
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MaryKay Shumway
The Kellstrom Ray Agency, Inc. (Est. 1948) - Sister Bay, WI
Door County Wisconsin's Real Estate Expert

You just answered EVERY SINGLE ONE of my questions.  Thank you, Bob Crane !!!

May 22, 2017 10:01 AM #33
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

I had to use this last night.  I had bookmarked it and upon photo problems yesterday I can back to read the work arounds.  Got it posted, but I'm still going to try to upload the photo today because I don't really want the photo as a link for good. -Kasey

May 22, 2017 11:35 AM #34
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

Haven't experiened these problems, thanks for sharing. I have a feeling I will need to refer to this post. One thing I've learned is to "save" as I go along. After every paragraph, I also "save".

May 22, 2017 06:34 PM #35
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

I appreciate the description of how to work around post a photo bug.

Sometimes technology takes more time than it saves. Every tip is appreciated.

May 23, 2017 06:00 AM #36
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Bob,

Hmmm. That must be frustrating for you.

May 23, 2017 09:45 AM #37
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

I've had all the described problems. All of them at intermittent times. So, I now write my post in MS-Word, than I post it, and try not to feature an image.

And this until I hear better...

May 23, 2017 12:33 PM #38
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Thanks for the hacks, but hopefully Bob Stewart and company can simply fix these issues once and for all or remove the buttons to the permanently broken features on AR? It's been months for many of these issues.

May 24, 2017 04:14 AM #40
Ruth Vogt
Fairway Independent Mortgage, LLS. Equal Housing Opportunity. Regulated by the Division of Real Estate. - Colorado Springs, CO
719-592-0855 Apply 24/7 www.ColoradoHomeLender.com

Hi, Bob! I'm back, after a long, long time! And trying to get back in the habit of blogging. So many changes, and yes, I did encounter a posting error...had issues for a whole day before I realized I might want to pull off the featured photo. Tried to go back in and edit it to reload, and it still wouldn't take it. Is there a size requirement? I need a refresher course on the current RAIN patterns (ha-ha). Can't remember where to go to see the schedules again??

May 24, 2017 08:06 AM #41
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Hopefully my photo stays put.  Thanks for the work around.  It's a PITA, but oh well.

May 24, 2017 02:46 PM #42
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I wish I had read all of your post and remembered it!  I just put up a post and didn't save it - I tried uploading the photos but that didn't work, so I thought - okay - I will just go with a featured photo - which uploaded, but I wanted to see how it looked before I went final with it - so instead of any of the other things I could have done - I published thinking I could edit afterwards - well .... you know what happened - gone forever! Oh well! next time! thanks for the work around suggestions though - I will remember what you say better next time!

May 25, 2017 06:03 AM #43
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

Thank you for all the tips to prevent the magical 'poof

Wishing you a great day.

May 27, 2017 07:11 AM #44
Tracy Santrock
Fonville Morisey/Santrock Realty Group, Inc. - Cary, NC
Raleigh - Cary Realtor/Broker In Charge

Well now I know what the issue is.  However,  I'm trying to post a new listing and it's kind of frustrating....oh well

Jun 07, 2017 06:35 AM #45
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Hi Tracy Santrock , I thought that this issue was resolved shortly after I wrote this, but when posting last night I noticed that the problem is back.

We will have to be patient a bit longer as they fix fix fix.

have a great day


Jun 07, 2017 07:56 AM #46
Tracy Santrock
Fonville Morisey/Santrock Realty Group, Inc. - Cary, NC
Raleigh - Cary Realtor/Broker In Charge

I was able to get the pictures to work at the office.  Maybe I have an outdated browser at home...

Jun 07, 2017 11:03 AM #47
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Sometimes it just take relogging in, restarting the computer, or little time.

Jun 07, 2017 11:11 AM #48
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

okay i will try the link thing... seems to me it would be easier for all of us if AR would update their method of uploading photos... most uploads you can go to your pictures and upload it without saving it first them coming back to it like AR  Seems to me it would help AR to not try and keep all of our photos in their cache. they can still control size

The feature picture is just wrong.. a tease... not worth the time... anyhow thats how i feel about it... I love photos but why go to the trouble of putting them on our blog if they wont show up?

thank you for you great answer... I am rebloggin it because I think it is really helpful!

Jul 04, 2017 12:40 AM #49
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

What a super post with solutions to so many posting issues Activerainers have been having lately. Thank you!

Jul 04, 2017 05:51 AM #50
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Good morning, Bob Crane Thanks for the 'work-around' solutions. Enjoy July 4th holiday.

Jul 04, 2017 06:07 AM #51
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

thanks for the link Bob,

but I have a different issue, I need to add an add on, still did not figure out how...

Feb 06, 2018 04:59 PM #52
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Hi Inna Ivchenko , not sure what you mean by add an addon, maybe I can help you over the phone.

Feb 06, 2018 09:40 PM #53
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Bob Crane

Forestland Experts! 715-204-9671
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